Equipment & Systems Sustaining Engineer

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    "title": "Equipment & Systems Sustaining Engineer",
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    "datePosted": "2026-06-19T15:02:00+0000",
    "description": "<strong class=\"jdheading\">How We Work At Chick-fil-A</strong><br><br>Chick-fil-A,  Inc. ('Chick-fil-A' or 'the Company') Staff members play a vital role in achieving our strategic goals by developing their skills,  fostering inclusive teamwork,  and embracing innovation. All Staff are expected to contribute to a compelling future by inspiring and motivating those around them. Growth and development are essential at Chick-fil-A. We want Staff to seek new perspectives and adopt new methods to drive continuous improvement and adaptation to evolving business needs. Lastly,  we ask Staff to seek wisdom,  expect the best,  accept responsibility,  respond with courage,  and think others first. <br><br> Our Flexible Futures Model offers a healthy mix of working in person (currently a minimum of 8-10 days per month) and virtually,  strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. <br><div></div><strong class=\"jdheading\">Overview</strong><br><br><p><span style=\"font-size: 10pt;\">The Engineering Group within Chick-fil-A, Inc. focuses on innovating revolutionary restaurant system solutions to care for Operators, Team Members, and Customers in 3000+ restaurants. The average Chick-fil-A restaurant outsells the average McDonalds, KFC, Starbucks, and Subway combined while simultaneously holding to the highest quality and care standards in the industry. This unique dichotomy is what makes the Chick-fil-A customer experience so special, but it also necessitates the innovation of new cutting-edge equipment, processes, and systems to solve challenges related to restaurant capacity and team member complexity while continuing to meet our rigorous quality standards.</span></p><p> </p><p><span style=\"font-size: 10pt;\">In this role, you aren't just supporting the reliability and continuity of advanced equipment across thousands of restaurants; you are a critical link between our physical kitchen hardware and our next-generation Production Control Systems. The Equipment & Systems Sustaining Engineer is tasked with balancing urgent and critical field support with executing less urgent Engineering Change Requests and software update validations. This role requires an understanding of disciplined engineering principles including Root Cause Analysis, Failure Mode and Effects Analysis (FMEA), Life Cycle Testing, and electro-mechanical troubleshooting. This entry-level role is expected to grow into an influencer within Chick-fil-A, utilizing engineering knowledge to identify predictive maintenance opportunities, improve equipment lifecycles, and effectively communicate these applications in the context of menu and operational strategies.</span></p> <br><strong class=\"jdheading\">Responsibilities</strong><br><br><ul><li><span style=\"font-size: 10pt;\">Support urgent and critical field support initiatives related to food safety, people safety, and component supply continuity.</span></li><li><span style=\"font-size: 10pt;\">Validate and help deploy Over-the-Air (OTA) software updates, firmware patches, and menu cook settings to ensure seamless equipment compatibility with the Production Control System.</span></li><li><span style=\"font-size: 10pt;\">Partner with equipment suppliers to evaluate and validate Engineering Change Requests (ECRs) driven by regulatory changes, component obsolescence, reliability improvements, and cost-down efforts.</span></li><li><span style=\"font-size: 10pt;\">Leverage equipment data, error codes, and field feedback as predictive indicators to identify reliability improvements, prevent component failures, and drive significant cost savings.</span></li><li><span style=\"font-size: 10pt;\">Conduct laboratory testing, field testing, and accelerated life cycle testing to evaluate equipment designs against functional, quality, and reliability specifications.</span></li><li><span style=\"font-size: 10pt;\">Utilize engineering tools such as DFMEA, PFMEA, and Root Cause Analysis to identify risks, solve complex electro-mechanical problems, and develop mitigation strategies.</span></li><li><span style=\"font-size: 10pt;\">Collaborate with cross-functional internal teams and external OEMs to execute a backlog of projects.  </span></li></ul> <br><strong class=\"jdheading\">Required Qualifications (Knowledge, Skills, & Abilities)</strong><br><br><ul><li><span style=\"font-size: 10pt;\">Knows and applies fundamental concepts, practices, and procedures of engineering. Performs varied work under moderate supervision. </span></li><li><span style=\"font-size: 10pt;\">Solves a range of straightforward to moderately complex problems and analyzes possible solutions using standard procedures and data-driven insights. </span></li><li><span style=\"font-size: 10pt;\">Possesses analytical, technical, and problem-solving skills and abilities. </span></li><li><span style=\"font-size: 10pt;\">Cross-functional and supplier communication skills required. </span></li><li><span style=\"font-size: 10pt;\">Some evaluation, originality, or ingenuity is required.</span></li></ul> <br><strong class=\"jdheading\">Preferred Qualifications (Knowledge, Skills, & Abilities)</strong><br><br><ul><li style=\"font-size: 10pt;\"><span style=\"font-size: 10pt;\">Experience with electro-mechanical troubleshooting, IoT/connected devices, or systems validation is strongly preferred.</span></li><li style=\"font-size: 10pt;\"><span style=\"font-size: 10pt;\">Experience with hardware/software integration, reliability, or manufacturing is a plus</span></li></ul> <br><strong class=\"jdheading2\">Required Years of Experience</strong><br><br>1 <br><div></div><strong class=\"jdheading2\">Travel Requirements</strong><br><br>20% <br><div></div><strong class=\"jdheading2\">Required Level of Education</strong><br><br>High School Diploma or GED <br><div></div><strong class=\"jdheading2\">Preferred Level of Education</strong><br><br>Bachelor's Degree <br><div></div><strong class=\"jdheading2\">Required Major/Concentration</strong><br><br>Engineering discipline (Mechanical, Electrical, Systems, or related field) <br><div></div><strong class=\"jdheading2\">Relocation Assistance Provided</strong><br><br>No<br><br><ul><li><span style=\"font-size: 10pt;\">Support urgent and critical field support initiatives related to food safety, people safety, and component supply continuity.</span></li><li><span style=\"font-size: 10pt;\">Validate and help deploy Over-the-Air (OTA) software updates, firmware patches, and menu cook settings to ensure seamless equipment compatibility with the Production Control System.</span></li><li><span style=\"font-size: 10pt;\">Partner with equipment suppliers to evaluate and validate Engineering Change Requests (ECRs) driven by regulatory changes, component obsolescence, reliability improvements, and cost-down efforts.</span></li><li><span style=\"font-size: 10pt;\">Leverage equipment data, error codes, and field feedback as predictive indicators to identify reliability improvements, prevent component failures, and drive significant cost savings.</span></li><li><span style=\"font-size: 10pt;\">Conduct laboratory testing, field testing, and accelerated life cycle testing to evaluate equipment designs against functional, quality, and reliability specifications.</span></li><li><span style=\"font-size: 10pt;\">Utilize engineering tools such as DFMEA, PFMEA, and Root Cause Analysis to identify risks, solve complex electro-mechanical problems, and develop mitigation strategies.</span></li><li><span style=\"font-size: 10pt;\">Collaborate with cross-functional internal teams and external OEMs to execute a backlog of projects.  </span></li></ul><br><br><ul><li><span style=\"font-size: 10pt;\">Knows and applies fundamental concepts, practices, and procedures of engineering. Performs varied work under moderate supervision. </span></li><li><span style=\"font-size: 10pt;\">Solves a range of straightforward to moderately complex problems and analyzes possible solutions using standard procedures and data-driven insights. </span></li><li><span style=\"font-size: 10pt;\">Possesses analytical, technical, and problem-solving skills and abilities. </span></li><li><span style=\"font-size: 10pt;\">Cross-functional and supplier communication skills required. </span></li><li><span style=\"font-size: 10pt;\">Some evaluation, originality, or ingenuity is required.</span></li></ul>",
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