Application Support Manager

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    "datePosted": "2026-05-29T04:00:00.000Z",
    "description": "<h2>Job Description</h2>\n<p><strong><u>JOB SUMMARY</u></strong></p>\n<p> </p>\n<p>Manages, plans, installs, configures, and maintains software applications for the division. </p>\n<p> </p>\n<p><strong><u>MINIMUM QUALIFICATIONS</u></strong></p>\n<p><strong> </strong></p>\n<p>Bachelor’s degree in Computer Science, Information Services, or another related field and four (4) years of related experience; OR an equivalent combination of related education and experience.</p>\n<p><strong> </strong></p>\n<p>One (1) year of supervisory experience is preferred.</p>\n<p> </p>\n<p>Due to the nature of this position, the successful applicant must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements. </p>\n<p> </p>\n<p><strong><u>ESSENTIAL FUNCTIONS</u></strong></p>\n<p> </p>\n<ul>\n <li>Oversees and administers business-critical software applications and other software solutions as assigned.</li>\n <li>Plans, sets up, and configures all applications, modules, and associated subsystems; plans and executes daily operations and regular maintenance for the applications.</li>\n <li>Supervises staff, which includes hiring, promoting, orienting, training, assigning, and reviewing work performance, annual work performance appraisal, and discipline.</li>\n <li>Provides training and support to internal teams, management, and vendors in identifying application needs and system requirements.</li>\n <li>Resolves complex issues with core applications; this may include troubleshooting, collaborating with internal teams, and project management with County IT and vendors.</li>\n <li>Oversees development, integration, and operation of application interfaces.</li>\n <li>Develops documentation and procedures for support and/or training of new applications and technology products as required.</li>\n <li>Helps develop the annual technology budget and participates in the writing and evaluation of RFPs and bids as directed.</li>\n <li>Plans, designs, and participates in the implementation of complex IT systems in alignment with County IT governance, security, procurement, and operational standards.</li>\n <li>Collaborates with internal and external members to solve complex procedural, operational, and technical problems.</li>\n <li>Articulates technical information and provides it to management and internal teams. </li>\n <li>Assists in continuity and disaster mitigation planning.</li>\n <li>Researches and develops standards, proposals, and processes to prompt efficient use and increase productivity of applications in use by the division.</li>\n <li>Manages the Division’s PCI Compliance process, maintains applicable documentation, and works with other county departments as necessary to ensure it is accurately reported.</li>\n <li>Represents the division in County IT meetings as assigned.</li>\n <li>May oversee compliance with data governance policies and regulations, including GRAMA, PCI, and GDPA. Serves as the data coordinator for the division.</li>\n</ul>\n<p> </p>\n<p><strong><u>KNOWLEDGE, SKILLS, AND ABILITIES (KSA)</u></strong></p>\n<p> </p>\n<p><strong>Knowledge of:</strong>  </p>\n<p><strong> </strong></p>\n<ul>\n <li>Information technology management trends, techniques, and best practices</li>\n <li>General business hardware and software systems, database, data management, information applications, reports, and functions; UI/UX</li>\n <li>Business processes, improvements, and methods using technological applications and solutions</li>\n <li>Industry-specific software and hardware systems</li>\n <li>Payment systems and POS; batch processing and balancing procedures</li>\n <li>Effective report writing methods and techniques</li>\n</ul>\n<p> </p>\n<p><strong>Skills and Abilities to: </strong></p>\n<p><strong> </strong></p>\n<ul>\n <li>Analyze, comprehend, and resolve complex technical problems related to the assigned applications, software solutions, connected systems, interfaces, and client software components</li>\n <li>Convey technical information effectively to non-technical audiences</li>\n <li>Perform analytical, organizational, and time management skills</li>\n <li>Collaborate effectively with technical staff responsible for networking, servers, databases, and front-line support</li>\n <li>Interface effectively with vendors providing escalated technical service/support</li>\n <li>Analyze problems and make sound judgments based on technical data, best practices, and circumstances</li>\n <li>Communicate effectively both verbally and in writing</li>\n <li>Manage implementation projects for new software applications and technologies as assigned</li>\n <li>Manage multiple projects simultaneously with a high degree of accuracy and attention to detail</li>\n <li>Display excellent interpersonal skills</li>\n <li>Prepare and analyze statistical reports</li>\n <li>Effectively educate and train others</li>\n</ul>\n<h2>Additional Information</h2>\n<p><strong><u>WORKING CONDITIONS AND PHYSICAL REQUIREMENTS</u></strong></p>\n<p><strong> </strong></p>\n<p>Employees may be required to travel between multiple physical facilities to perform essential functions.</p>\n<p> </p>\n<p><strong><u>IMPORTANT INFORMATION REGARDING THIS POSITION</u></strong></p>\n<p> </p>\n<p>May be required to occasionally work outside of normal business hours to support these applications.</p>",
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