Customer Service Manager

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    "city": "Tampa",
    "region": "FL",
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{
  "detail": {
    "url": "https://chadwellsupply.applytojob.com/apply/jobs/details/S6cyMzYl9j?&",
    "heading": "Customer Service Manager",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://chadwellsupply.applytojob.com/apply/S6cyMzYl9j/Customer-Service-Manager",
    "description_html": "<p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Smart, Innovative, and Hard-working? Perfect! We are growing and need the right people with the right mindset. Join our family and find a home where you will enjoy working with your peers, be challenged to work hard, and have some fun in the midst of it all.</span></span></p><p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">We are proud to have been named the <strong>National Apartment Association's 2025 Top Employer in the Supplier Category.</strong> </span></span></p><p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><b><u>Benefits that drive themselves</u></b></span></span></span></p><ul><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><font style=\"font-family:Arial, Helvetica, sans-serif;font-size:12px;font-style:normal;font-weight:400;text-align:left;white-space:normal;\"><font color=\"#000000\">Competitive </font><font color=\"#222222\">Salary Based on Experience</font></font>!</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Full Time: Monday-Friday, 8am - 5pm OR 9am - 6pm. </span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Guaranteed 40 hours per week, hybrid opportunities available upon completion of training, and no weekends! </span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">We offer medical, dental, vision, life insurance, disability, 401K, 104 hours paid time off accrual, paid holidays off, and more!</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Employee Discount Program!</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Long-term Career Opportunities! Many of our leaders started with Chadwell Supply looking for a job, just like you, but found long-term career opportunities at one of our 29 Branches across the Country. </span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:115%;\">Named Top 100 Companies in Tampa Bay for 8 consecutive years since 2019</span></span></span></li></ul><p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><u><strong>Overview</strong></u></span></span></p><p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">The Customer Service Manager is responsible for the performance of the Customer Service Representatives, facilitating the sale of stock items to Chadwell Supply customers, as well as accurately quoting pricing and delivery. The Customer Service Manager monitors the incoming call queues and helps with scheduling to ensure all queues are covered and acceptable hold times are maintained.<br>In addition, the Customer Service Manager participates in the recruiting, hiring, and training of new employees and approves timecards, administers performance reviews, and applies disciplinary measures as appropriate, all while coaching and developing their employees to be successful at Chadwell Supply.</span></span></p><p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><b><u>What you will need</u></b></span></span></span></p><ul><li style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">A high school diploma or GED is required. </span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">A minimum of 5 years of customer service experience is required, with at least 2 years in a Manager or equivalent leadership role. </span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Demonstrated customer service skills and focus.</span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Excellent communication, organizational and time management skills. </span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Excellent interpersonal skills. </span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Advanced verbal and written English language skills. </span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Advanced ability with MS Office Suite products (Word, Excel, PowerPoint, and MS Outlook) and SalesPad.</span></span></li></ul><p style=\"margin-bottom:11px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><b><u>How you will make an Impact</u></b></span></span></span></p><ul><li style=\"margin-bottom:11px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Ensure appropriate training of all new Customer Service Representatives on SalesPad. </span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Monitor all queues on the Switchboard to achieve acceptable hold times. </span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Monitor calls and identify areas of performance that need to be addressed through additional training. </span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Facilitate the mailing of all weekly invoices and monthly statements. </span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Process all credit card refunds for merchandise purchased with a credit card. </span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Maintain and update the time-off schedule and all PTO requests. </span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Oversee the handling of the order review order, web, return review and payment review queues. </span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Print and post daily and weekly call reports, including average talk time, and queue hold times. </span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Facilitate monthly Customer Service meetings and monthly Team Lead meetings to increase accountability and encourage good morale on the floor.</span></span></span></li></ul><div style=\"margin-bottom:11px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\">#INDCS</span></span></span></div>",
    "description_text": "Smart, Innovative, and Hard-working? Perfect! We are growing and need the right people with the right mindset. Join our family and find a home where you will enjoy working with your peers, be challenged to work hard, and have some fun in the midst of it all.\n We are proud to have been named the  National Apartment Association's 2025 Top Employer in the Supplier Category.\n Benefits that drive themselves\n Competitive Salary Based on Experience !\n Full Time: Monday-Friday, 8am - 5pm OR 9am - 6pm.\n Guaranteed 40 hours per week, hybrid opportunities available upon completion of training, and no weekends!\n We offer medical, dental, vision, life insurance, disability, 401K, 104 hours paid time off accrual, paid holidays off, and more!\n Employee Discount Program!\n Long-term Career Opportunities! Many of our leaders started with Chadwell Supply looking for a job, just like you, but found long-term career opportunities at one of our 29 Branches across the Country.\n Named Top 100 Companies in Tampa Bay for 8 consecutive years since 2019\n Overview\n The Customer Service Manager is responsible for the performance of the Customer Service Representatives, facilitating the sale of stock items to Chadwell Supply customers, as well as accurately quoting pricing and delivery. The Customer Service Manager monitors the incoming call queues and helps with scheduling to ensure all queues are covered and acceptable hold times are maintained.\nIn addition, the Customer Service Manager participates in the recruiting, hiring, and training of new employees and approves timecards, administers performance reviews, and applies disciplinary measures as appropriate, all while coaching and developing their employees to be successful at Chadwell Supply.\n What you will need\n A high school diploma or GED is required.\n A minimum of 5 years of customer service experience is required, with at least 2 years in a Manager or equivalent leadership role.\n Demonstrated customer service skills and focus.\n Excellent communication, organizational and time management skills.\n Excellent interpersonal skills.\n Advanced verbal and written English language skills.\n Advanced ability with MS Office Suite products (Word, Excel, PowerPoint, and MS Outlook) and SalesPad.\n How you will make an Impact\n Ensure appropriate training of all new Customer Service Representatives on SalesPad.\n Monitor all queues on the Switchboard to achieve acceptable hold times.\n Monitor calls and identify areas of performance that need to be addressed through additional training.\n Facilitate the mailing of all weekly invoices and monthly statements.\n Process all credit card refunds for merchandise purchased with a credit card.\n Maintain and update the time-off schedule and all PTO requests.\n Oversee the handling of the order review order, web, return review and payment review queues.\n Print and post daily and weekly call reports, including average talk time, and queue hold times.\n Facilitate monthly Customer Service meetings and monthly Team Lead meetings to increase accountability and encourage good morale on the floor.\n #INDCS",
    "jsonld_jobposting": {
      "url": "https://chadwellsupply.applytojob.com/apply/S6cyMzYl9j/Customer-Service-Manager",
      "@type": "JobPosting",
      "title": "Customer Service Manager",
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      "datePosted": "2026-06-05",
      "description": "<p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Smart, Innovative, and Hard-working? Perfect! We are growing and need the right people with the right mindset. Join our family and find a home where you will enjoy working with your peers, be challenged to work hard, and have some fun in the midst of it all.</span></span></p><p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">We are proud to have been named the <strong>National Apartment Association's 2025 Top Employer in the Supplier Category.</strong> </span></span></p><p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><b><u>Benefits that drive themselves</u></b></span></span></span></p><ul><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><font style=\"font-family:Arial, Helvetica, sans-serif;font-size:12px;font-style:normal;font-weight:400;text-align:left;white-space:normal;\"><font color=\"#000000\">Competitive </font><font color=\"#222222\">Salary Based on Experience</font></font>!</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Full Time: Monday-Friday, 8am - 5pm OR 9am - 6pm. </span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Guaranteed 40 hours per week, hybrid opportunities available upon completion of training, and no weekends! </span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">We offer medical, dental, vision, life insurance, disability, 401K, 104 hours paid time off accrual, paid holidays off, and more!</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Employee Discount Program!</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Long-term Career Opportunities! Many of our leaders started with Chadwell Supply looking for a job, just like you, but found long-term career opportunities at one of our 29 Branches across the Country. </span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:115%;\">Named Top 100 Companies in Tampa Bay for 8 consecutive years since 2019</span></span></span></li></ul><p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><u><strong>Overview</strong></u></span></span></p><p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">The Customer Service Manager is responsible for the performance of the Customer Service Representatives, facilitating the sale of stock items to Chadwell Supply customers, as well as accurately quoting pricing and delivery. The Customer Service Manager monitors the incoming call queues and helps with scheduling to ensure all queues are covered and acceptable hold times are maintained.<br>In addition, the Customer Service Manager participates in the recruiting, hiring, and training of new employees and approves timecards, administers performance reviews, and applies disciplinary measures as appropriate, all while coaching and developing their employees to be successful at Chadwell Supply.</span></span></p><p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><b><u>What you will need</u></b></span></span></span></p><ul><li style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">A high school diploma or GED is required. </span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">A minimum of 5 years of customer service experience is required, with at least 2 years in a Manager or equivalent leadership role. </span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Demonstrated customer service skills and focus.</span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Excellent communication, organizational and time management skills. </span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Excellent interpersonal skills. </span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Advanced verbal and written English language skills. </span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Advanced ability with MS Office Suite products (Word, Excel, PowerPoint, and MS Outlook) and SalesPad.</span></span></li></ul><p style=\"margin-bottom:11px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><b><u>How you will make an Impact</u></b></span></span></span></p><ul><li style=\"margin-bottom:11px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Ensure appropriate training of all new Customer Service Representatives on SalesPad. </span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Monitor all queues on the Switchboard to achieve acceptable hold times. </span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Monitor calls and identify areas of performance that need to be addressed through additional training. </span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Facilitate the mailing of all weekly invoices and monthly statements. </span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Process all credit card refunds for merchandise purchased with a credit card. </span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Maintain and update the time-off schedule and all PTO requests. </span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Oversee the handling of the order review order, web, return review and payment review queues. </span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Print and post daily and weekly call reports, including average talk time, and queue hold times. </span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Facilitate monthly Customer Service meetings and monthly Team Lead meetings to increase accountability and encourage good morale on the floor.</span></span></span></li></ul><div style=\"margin-bottom:11px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\">#INDCS</span></span></span></div>",
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          "postalCode": "33619",
          "addressRegion": "FL",
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      "validThrough": "2026-09-03",
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