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Home › Companies › Dfe0ab68 28b5 4b5d Abd8 1862ad0ae8a9 19000101 000001 › Senior Branch Services Representative

Senior Branch Services Representative

Dfe0ab68 28b5 4b5d Abd8 1862ad0ae8a9 19000101 000001 · Columbus, OH, US, Columbus, OH · Active · $20–$34 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyDfe0ab68 28b5 4b5d Abd8 1862ad0ae8a9 19000101 000001
TitleSenior Branch Services Representative
Normalized title-
Department / team-
LocationColumbus, OH, United States
Work model-
Employment typeFull Time
Salary$20–$34 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-06 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Dfe0ab68 28b5 4b5d Abd8 1862ad0ae8a9 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Columbus.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyDfe0ab68 28b5 4b5d Abd8 1862ad0ae8a9 19000101 000001
Source5750fc12-42ac-4734-a462-47c6f6445dec
ATS providerADP Workforce Now Recruiting

Description

SUMMARY: Responsible for all member service duties, sales, and developing new and deepening existing member relationships in Columbus, OH microbranch. ESSENTIAL FUNCTIONS: Opens, closes, and maintains single employee branch in Columbus, Ohio, partnering with site management when necessary. Opens new accounts, certificates of deposit, credit cards, consumer loans, and all other ancillary credit union products and services; answers member questions, provides account opening information, and ensures that proper paperwork is completed and entered on the computer system. Prepares loan documentation, schedules closings, and closes consumer loans. Processes in-person transactions and requests via phone for members. Identifies and matches member product needs with ALEC products and services by interviewing members and discussing their financial needs, including making referrals to other staff members and departments to ensure member needs are met. Implements all sales strategies, including new products and services developed by management. Reviews credit reports for cross-sell opportunities. Works applicable sales leads from vendors and internal sources. Assists members with the use of the Interactive Teller Machine (ITM)/ATM. Consistently meets and often exceeds performance goals and actively participates in all sales campaigns. Schedules and holds regularly scheduled business development table events at various Columbus-based sponsor sites to drive new membership and deepen existing member relationships. Holds in-person and virtual education events on the credit union and other financial topics, including an Introduction to the Credit Union, Building Credit, and Budgeting. Coordinates with Mortgage Lending, ALEC Wealth Management, and Business Development to schedule and hold in-person Mortgage and Wealth Management seminars for the Columbus facilities. Partners with Business Development to develop key Columbus facility and Human Resources relationships. Maintains mastery level knowledge of all ALEC products, services, procedures, policies, and appropriate regulatory issues relating to daily job. Remains updated on all security procedures and equipment. Consistently provides exceptional member service to every member, internal and external, every time by adhering to the ALEC Service Model. Serves as members' single point of contact on all ALEC products and services. Demonstrates understanding of and commitment to the credit union’s ongoing mission, vision, and core values. SECONDARY FUNCTIONS: Works in a team setting on various projects including employee contests, sales programs, etc. Provides back-up support for ITM processing as needed. Research member errors and provide corrective action in a prompt manner. Pursues personal development opportunities to improve knowledge as it relates to the position, compliance, and the credit union in general. Adheres to all policies and procedures and maintains member confidentially in accordance with ALEC policies. Serves as mentor for Branch Services Representatives coming out of training that are being housed in other microbranch environments. Leads by example and assists Branch Manager with special projects as requested. Other duties may be assigned. QUALIFICATIONS: Education Required: High School Diploma or equivalent (GED), Nationwide Multistate Licensing System (NMLS) Certification. Education Preferred: Associate’s degree in Business Administration or related field. Experience Required: Three (3) years of customer service, sales, or lending experience in a financial institution. TRAVEL: Up to 40% local travel in Columbus, Ohio. Travel to the Gurnee, Illinois site may be required for periodic training. The base pay for this position is $20.28 to $33.80 per hour. In specific locations, the pay range may vary from the range posted. Click here to learn more about ALEC and our benefits.

Full job record

Job ID77c6d39d16b36d8ebc85249e9cdfa3aaa8f11354
Org ID01cb7a99-ad76-4d39-9cca-9809cae4fe8c
Source ID5750fc12-42ac-4734-a462-47c6f6445dec
Board ID5750fc12-42ac-4734-a462-47c6f6445dec
Provideradp_workforcenow
Provider Job Key586571
TitleSenior Branch Services Representative
Normalized Title—
Statusactive
Activeyes
Location TextColumbus, OH, US, Columbus, OH
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionOH
CityColumbus
Salary Raw20.28 To 33.80 (USD) Hourly
Salary Min20.28
Salary Max33.8
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=dfe0ab68-28b5-4b5d-abd8-1862ad0ae8a9&ccId=19000101_000001&lang=en_US&type=JS&jobId=586571&jwId=9201121380089_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=dfe0ab68-28b5-4b5d-abd8-1862ad0ae8a9&ccId=19000101_000001&lang=en_US&type=JS&jobId=586571&jwId=9201121380089_1
First Seen At2026-05-31 18:31:17Z
Last Seen At2026-06-06 12:35:10Z
Last Checked At2026-06-06 12:35:10Z
Last Changed At2026-06-06 12:35:10Z
Inactive At—
Source Posted At2026-05-06 20:41:00Z
Source Updated At—
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Event Fields
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Parsed Structured
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Extensions
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    "requisitionDescription": "<div><div><p style='margin:0in;font-size:16px;font-family:\"Garamond\",serif;margin-top:3.7pt;margin-right:15.05pt;margin-bottom:.0001pt;margin-left:0in;line-height:100%;' data-pasted=\"true\"><strong><span style='font-size:14px;line-height:100%;font-family:\"Arial\",sans-serif;'>SUMMARY:</span></strong><span style='font-size:14px;line-height:100%;font-family:\"Arial\",sans-serif;'>&nbsp;Responsible for all member service duties, sales, and developing new and deepening existing member relationships in Columbus, OH microbranch.&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><strong>&nbsp;</strong></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><strong><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>ESSENTIAL FUNCTIONS:&nbsp;</span></strong></p><div style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 34px;\"><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:14px;'>Opens, closes, and maintains single employee branch in Columbus, Ohio, partnering with site management when necessary.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:14px;'>Opens new accounts, certificates of deposit, credit cards, consumer loans, and all other ancillary credit union products and services; answers member questions, provides account opening information, and ensures that proper paperwork is completed and entered on the computer system.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:14px;'>Prepares loan documentation, schedules closings, and closes consumer loans.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:14px;'>Processes in-person transactions and requests via phone for members.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:14px;'>Identifies and matches member product needs with ALEC products and services by interviewing members and discussing their financial needs, including making referrals to other staff members and departments to ensure member needs are met.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:14px;'>Implements all sales strategies, including new products and services developed by management.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:14px;'>Reviews credit reports for cross-sell opportunities.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:14px;'>Works applicable sales leads from vendors and internal sources.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:14px;'>Assists members with the use of the Interactive Teller Machine (ITM)/ATM.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:14px;'>Consistently meets and often exceeds performance goals and actively participates in all sales campaigns.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:14px;'>Schedules and holds regularly scheduled business development table events at various Columbus-based sponsor sites to drive new membership and deepen existing member relationships.&nbsp;</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:14px;'>Holds in-person and virtual education events on the credit union and other financial topics, including an Introduction to the Credit Union, Building Credit, and Budgeting.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:14px;'>Coordinates with Mortgage Lending, ALEC Wealth Management, and Business Development to schedule and hold in-person Mortgage and Wealth Management seminars for the Columbus facilities.&nbsp;</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:14px;'>Partners with Business Development to develop key Columbus facility and Human Resources relationships.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:14px;'>Maintains mastery level knowledge of all ALEC products, services, procedures, policies, and appropriate regulatory issues relating to daily job.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:14px;'>Remains updated on all security procedures and equipment.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:14px;'>Consistently provides exceptional member service to every member, internal and external, every time by adhering to the ALEC Service Model.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:14px;'>Serves as members&#39; single point of contact on all ALEC products and services.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:14px;'>Demonstrates understanding of and commitment to the credit union&rsquo;s ongoing mission, vision, and core values.&nbsp;</span></li></ul></div><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><br></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><br></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;margin-left:.5in;text-align:justify;'><br></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><strong><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>SECONDARY FUNCTIONS:</span></strong></p><div style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:14px;'>Works in a team setting on various projects including employee contests, sales programs, etc.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:14px;'>Provides back-up support for ITM processing as needed.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:14px;'>Research member errors and provide corrective action in a prompt manner.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:14px;'>Pursues personal development opportunities to improve knowledge as it relates to the position, compliance, and the credit union in general.&nbsp;</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:14px;'>Adheres to all policies and procedures and maintains member confidentially in accordance with ALEC policies.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:14px;'>Serves as mentor for Branch Services Representatives coming out of training that are being housed in other microbranch environments.&nbsp;</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:14px;'>Leads by example and assists Branch Manager with special projects as requested.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:14px;'>Other duties may be assigned.&nbsp;</span></li></ul></div><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;margin-left:.5in;text-align:justify;'><br></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><strong><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>QUALIFICATIONS:&nbsp;</span></strong></p><div style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:14px;'>Education Required: High School Diploma or equivalent (GED), Nationwide Multistate Licensing System (NMLS) Certification.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:14px;'>Education Preferred: Associate&rsquo;s degree in Business Administration or related field.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:14px;'>Experience Required: Three (3) years of customer service, sales, or lending experience in a financial institution.</span></li></ul><p><span style='font-family:\"Arial\",sans-serif;font-size:14px;'><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;' data-pasted=\"true\"><strong><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>TRAVEL: </span></strong><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>Up to 40% local travel in Columbus, Ohio. Travel to the Gurnee, Illinois site may be required for periodic training.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;'><span style=\"color: rgb(38, 35, 33); font-family: Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\" data-pasted=\"true\">The base pay for this position is $20.28 to $33.80 per hour. In specific locations, the pay range may vary from the range posted. Click&nbsp;</span><a target=\"_blank\" href=\"https://www.alecu.org/membership/about/careers\" style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(50, 79, 165); font-weight: 400; text-decoration: none; font-family: Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255);\">here</a><span style=\"color: rgb(38, 35, 33); font-family: Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\">&nbsp;to learn more about ALEC and our benefits.</span></span></p></div></div></div>\n",
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