Home › Companies › Eswt Fa Us6 Oraclecloud Com CX 1001 › Clinical Calls Representative, Ambulatory Scheduling, Fulltime, First Shift
Clinical Calls Representative, Ambulatory Scheduling, Fulltime, First Shift
Eswt Fa Us6 Oraclecloud Com CX 1001 · Cincinnati, OH, United States; Remote, Cincinnati, OH, US · Remote · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Eswt Fa Us6 Oraclecloud Com CX 1001 |
| Title | Clinical Calls Representative, Ambulatory Scheduling, Fulltime, First Shift |
| Normalized title | - |
| Department / team | Customer Service |
| Location | Cincinnati, OH, United States |
| Work model | Remote / Remote |
| Employment type | - |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-06-05 / 2026-06-06 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Eswt Fa Us6 Oraclecloud Com CX 1001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Cincinnati. | Open |
| Department jobs | Active postings in Customer Service. | Open |
| Work model jobs | Active Remote postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Eswt Fa Us6 Oraclecloud Com CX 1001 |
| Source | d7800eba-a7ac-4ae4-a7ce-7f9a793e6817 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
Under the direction of the Clinical Operations Manager, the Clinical Call Representative is responsible for handling incoming clinical calls for multiple departments.
Calls are received from patients, caregivers, doctors offices, pharmacies, supply companies, home health agencies, insurance companies, etc. The topics of calls includes: symptomatic patients, general medical questions, medication refills, medication questions, and requests for paperwork, orders, and results.
The Clinical Call Representative plays an integral role in managing patients care in the ambulatory setting. The goal of this position is to resolve the caller's concerns, if possible, otherwise to gather all pertinent information and relay to the clinic staff in the appropriate manner.
This position is expected to adhere to departmental processes and procedures as well as system and department compliance policies and all applicable laws and regulations.
The Clinical Call Representative is expected to work within their scope of practice.
Responsibilities
Job Function:
Clinical Calls Administration
Supports the patient care environment by communicating clearly, courteously and effectively, verbal and through written and computer documentation, while maintaining confidentiality of information.
Collects and interprets complex patient data within their applicable scope of practice.
Contact IS&T Help Desk when computer workstations on other devices require repair or malfunction.
Works on the behalf of the patients.
Follows protocols with all populations and does not deviate from them.
Documentation
Provides accurate documentation following all established processes and protocols.
Utilizes UC Health clinical and administrative computer programs to access and provide needed patient and physician information and for communications with medical practices.
Customer Service
Achieves both departmental QA, customer service and Productivity standards.
Willing to be taught and mentored.
Call Team Support
Working effectively with the team/work group to accomplish daily team/unit tasks: working proactively to achieve the team/unit goals and facilitate group cohesiveness.
Maintains a cooperative relationship with the clinical team by communicating information, responding to requests, building rapport, participating in team problem solving.
Compliance
Maintain strict standard of confidentiality. Aware of patient's rights.
Other Duties
Perform all other duties as assigned.
Qualifications
Education & Skills:
Education: High School Diploma or GED - Required / Associates Degree - Preferred Degree
License & Certification: Medical Assistant Certification preferred.
Experience: 1 - 2 Years equivalent required / 3 - 5 Years experience - preferred
Full job record
| Job ID | 77c3e6a1f07a91c3798b166757cec91beec0c385 |
| Org ID | 2489166c-af5c-46c1-9281-0789e7ffbdd4 |
| Source ID | d7800eba-a7ac-4ae4-a7ce-7f9a793e6817 |
| Board ID | d7800eba-a7ac-4ae4-a7ce-7f9a793e6817 |
| Provider | oracle_hcm |
| Provider Job Key | 23035 |
| Title | Clinical Calls Representative, Ambulatory Scheduling, Fulltime, First Shift |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Cincinnati, OH, United States; Remote, Cincinnati, OH, US |
| Department | Customer Service |
| Team | — |
| Employment Type | — |
| Workplace Type | remote |
| Remote Policy | remote |
| Country | United States |
| Region | OH |
| City | Cincinnati |
| Salary Raw | Description Under the direction of the Clinical Operations Manager, the Clinical Call Representative is responsible for handling incoming clinical calls for multiple departments. Calls are received from patients, caregivers, doctors offices, pharmacies, supply companies, home health agencies, insurance companies, etc. The topics of calls includes: symptomatic patients, general medical questions, medication refills, medication questions, and requests for paperwork, orders, and results. The Clinical Call Representative plays an integral role in managing patients care in the ambulatory setting. The goal of this position is to resolve the caller's concerns, if possible, otherwise to gather all pertinent information and relay to the clinic staff in the appropriate manner. This position is expected to adhere to departmental processes and procedures as well as system and department compliance policies and all applicable laws and regulations. The Clinical Call Representative is expected to work within their scope of practice. Responsibilities Job Function: Clinical Calls Administration Supports the patient care environment by communicating clearly, courteously and effectively, verbal and through written and computer documentation, while maintaining confidentiality of information. Collects and interprets complex patient data within their applicable scope of practice. Contact IS&T Help Desk when computer workstations on other devices require repair or malfunction. Works on the behalf of the patients. Follows protocols with all populations and does not deviate from them. Documentation Provides accurate documentation following all established processes and protocols. Utilizes UC Health clinical and administrative computer programs to access and provide needed patient and physician information and for communications with medical practices. Customer Service Achieves both departmental QA, customer service and Productivity standards. Willing to be taught and mentored. Call Team Support Working effectively with the team/work group to accomplish daily team/unit tasks: working proactively to achieve the team/unit goals and facilitate group cohesiveness. Maintains a cooperative relationship with the clinical team by communicating information, responding to requests, building rapport, participating in team problem solving. Compliance Maintain strict standard of confidentiality. Aware of patient's rights. Other Duties Perform all other duties as assigned. Qualifications Education & Skills: Education: High School Diploma or GED - Required / Associates Degree - Preferred Degree License & Certification: Medical Assistant Certification preferred. Experience: 1 - 2 Years equivalent required / 3 - 5 Years experience - preferred |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | day |
| Source URL | https://eswt.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/23035 |
| Apply URL | https://eswt.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/23035 |
| First Seen At | 2026-06-06 11:47:17Z |
| Last Seen At | 2026-06-06 11:47:17Z |
| Last Checked At | 2026-06-06 11:47:17Z |
| Last Changed At | 2026-06-06 11:47:17Z |
| Inactive At | — |
| Source Posted At | 2026-06-05 14:37:18Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=eswt.fa.us6.oraclecloud.com|CX_1001/date=2026-06-06/2026-06-06T11-46-52-292Z-db20aa83adfc24f8991a16af237bc97bd9e73420c54467fdf11deb0b2b9cbdc5.json |
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