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HomeCompaniesEswt Fa Us6 Oraclecloud Com CX 1001Clinical Calls Representative, Ambulatory Scheduling, Fulltime, First Shift

Clinical Calls Representative, Ambulatory Scheduling, Fulltime, First Shift

Eswt Fa Us6 Oraclecloud Com CX 1001 · Cincinnati, OH, United States; Remote, Cincinnati, OH, US · Remote · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyEswt Fa Us6 Oraclecloud Com CX 1001
TitleClinical Calls Representative, Ambulatory Scheduling, Fulltime, First Shift
Normalized title-
Department / teamCustomer Service
LocationCincinnati, OH, United States
Work modelRemote / Remote
Employment type-
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-06-05 / 2026-06-06
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Eswt Fa Us6 Oraclecloud Com CX 1001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Cincinnati.Open
Department jobsActive postings in Customer Service.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyEswt Fa Us6 Oraclecloud Com CX 1001
Sourced7800eba-a7ac-4ae4-a7ce-7f9a793e6817
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description Under the direction of the Clinical Operations Manager, the Clinical Call Representative is responsible for handling incoming clinical calls for multiple departments. Calls are received from patients, caregivers, doctors offices, pharmacies, supply companies, home health agencies, insurance companies, etc. The topics of calls includes: symptomatic patients, general medical questions, medication refills, medication questions, and requests for paperwork, orders, and results. The Clinical Call Representative plays an integral role in managing patients care in the ambulatory setting. The goal of this position is to resolve the caller's concerns, if possible, otherwise to gather all pertinent information and relay to the clinic staff in the appropriate manner. This position is expected to adhere to departmental processes and procedures as well as system and department compliance policies and all applicable laws and regulations. The Clinical Call Representative is expected to work within their scope of practice. Responsibilities Job Function: Clinical Calls Administration Supports the patient care environment by communicating clearly, courteously and effectively, verbal and through written and computer documentation, while maintaining confidentiality of information. Collects and interprets complex patient data within their applicable scope of practice. Contact IS&T Help Desk when computer workstations on other devices require repair or malfunction. Works on the behalf of the patients. Follows protocols with all populations and does not deviate from them. Documentation Provides accurate documentation following all established processes and protocols. Utilizes UC Health clinical and administrative computer programs to access and provide needed patient and physician information and for communications with medical practices. Customer Service Achieves both departmental QA, customer service and Productivity standards. Willing to be taught and mentored. Call Team Support Working effectively with the team/work group to accomplish daily team/unit tasks: working proactively to achieve the team/unit goals and facilitate group cohesiveness. Maintains a cooperative relationship with the clinical team by communicating information, responding to requests, building rapport, participating in team problem solving. Compliance Maintain strict standard of confidentiality. Aware of patient's rights. Other Duties Perform all other duties as assigned. Qualifications Education & Skills: Education: High School Diploma or GED - Required / Associates Degree - Preferred Degree License & Certification: Medical Assistant Certification preferred. Experience: 1 - 2 Years equivalent required / 3 - 5 Years experience - preferred

Full job record

Job ID77c3e6a1f07a91c3798b166757cec91beec0c385
Org ID2489166c-af5c-46c1-9281-0789e7ffbdd4
Source IDd7800eba-a7ac-4ae4-a7ce-7f9a793e6817
Board IDd7800eba-a7ac-4ae4-a7ce-7f9a793e6817
Provideroracle_hcm
Provider Job Key23035
TitleClinical Calls Representative, Ambulatory Scheduling, Fulltime, First Shift
Normalized Title
Statusactive
Activeyes
Location TextCincinnati, OH, United States; Remote, Cincinnati, OH, US
DepartmentCustomer Service
Team
Employment Type
Workplace Typeremote
Remote Policyremote
CountryUnited States
RegionOH
CityCincinnati
Salary RawDescription Under the direction of the Clinical Operations Manager, the Clinical Call Representative is responsible for handling incoming clinical calls for multiple departments. Calls are received from patients, caregivers, doctors offices, pharmacies, supply companies, home health agencies, insurance companies, etc. The topics of calls includes: symptomatic patients, general medical questions, medication refills, medication questions, and requests for paperwork, orders, and results. The Clinical Call Representative plays an integral role in managing patients care in the ambulatory setting. The goal of this position is to resolve the caller's concerns, if possible, otherwise to gather all pertinent information and relay to the clinic staff in the appropriate manner. This position is expected to adhere to departmental processes and procedures as well as system and department compliance policies and all applicable laws and regulations. The Clinical Call Representative is expected to work within their scope of practice. Responsibilities Job Function: Clinical Calls Administration Supports the patient care environment by communicating clearly, courteously and effectively, verbal and through written and computer documentation, while maintaining confidentiality of information. Collects and interprets complex patient data within their applicable scope of practice. Contact IS&T Help Desk when computer workstations on other devices require repair or malfunction. Works on the behalf of the patients. Follows protocols with all populations and does not deviate from them. Documentation Provides accurate documentation following all established processes and protocols. Utilizes UC Health clinical and administrative computer programs to access and provide needed patient and physician information and for communications with medical practices. Customer Service Achieves both departmental QA, customer service and Productivity standards. Willing to be taught and mentored. Call Team Support Working effectively with the team/work group to accomplish daily team/unit tasks: working proactively to achieve the team/unit goals and facilitate group cohesiveness. Maintains a cooperative relationship with the clinical team by communicating information, responding to requests, building rapport, participating in team problem solving. Compliance Maintain strict standard of confidentiality. Aware of patient's rights. Other Duties Perform all other duties as assigned. Qualifications Education & Skills: Education: High School Diploma or GED - Required / Associates Degree - Preferred Degree License & Certification: Medical Assistant Certification preferred. Experience: 1 - 2 Years equivalent required / 3 - 5 Years experience - preferred
Salary Min
Salary Max
Salary Currency
Salary Periodday
Source URLhttps://eswt.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/23035
Apply URLhttps://eswt.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/23035
First Seen At2026-06-06 11:47:17Z
Last Seen At2026-06-06 11:47:17Z
Last Checked At2026-06-06 11:47:17Z
Last Changed At2026-06-06 11:47:17Z
Inactive At
Source Posted At2026-06-05 14:37:18Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=eswt.fa.us6.oraclecloud.com|CX_1001/date=2026-06-06/2026-06-06T11-46-52-292Z-db20aa83adfc24f8991a16af237bc97bd9e73420c54467fdf11deb0b2b9cbdc5.json
Event Fields
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Parsed Structured
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Extensions
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Native Structured
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