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Home › Companies › 08ca10c0 3ca0 48a8 Abc6 A1a679b307ad 19000101 000001 › AYS Agent - Full Time

AYS Agent - Full Time

08ca10c0 3ca0 48a8 Abc6 A1a679b307ad 19000101 000001 · Las Vegas, NV, US, Las Vegas, NV · Active · $18 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company08ca10c0 3ca0 48a8 Abc6 A1a679b307ad 19000101 000001
TitleAYS Agent - Full Time
Normalized title-
Department / team-
LocationLas Vegas, NV, United States
Work model-
Employment typeFull Time
Salary$18 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-26 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from 08ca10c0 3ca0 48a8 Abc6 A1a679b307ad 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Las Vegas.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company08ca10c0 3ca0 48a8 Abc6 A1a679b307ad 19000101 000001
Source1b4d397d-2b43-45e0-b27c-41d58d6d5b21
ATS providerADP Workforce Now Recruiting

Description

Position Title: At Your Service Agent (AYS Agent) Reports To: AYS Supervisor Department: Front Office - 040000 Shift: Varies Role: The AYS Agent serves as the main point of contact for all guest requests and needs, including answering all internal and external calls, dispatching requests and following up to ensure guest satisfaction; and to perform job responsibilities satisfactorily and according to department standards. Adheres to all Company, Safety and Department policies and procedures. Fosters teamwork and provides excellent guest service, anticipates guest needs to exceed guest expectations. Builds brand loyalty by living the JW Marriott Core Values. Qualifications: Education: High School diploma or GED Experience: 1–2 years in a guest service, reservations, or call center role, preferably in a luxury or upscale hotel environment. Prior experience delivering personalized service to high-profile or VIP guests. Experience liaising between multiple departments (housekeeping, engineering, F&B) to fulfill guest needs. Familiarity with systems like Opera or similar for reservations and guest requests. Skills: Strong verbal and written communication skills; multilingual ability is a plus. Proven ability to handle high-volume calls professionally and courteously. Handling guest inquiries, complaints, and special requests effectively. Understanding of payment processing for in-room dining or service requests. Knowledge of accurate cash handling, credit card processing, and reconciliation. Ensuring accuracy in reservations, billing, and guest requests. Resolving guest concerns promptly and effectively. Adherence to luxury service standards. Ability to anticipate guest needs and deliver tailored experiences. Promoting hotel services and amenities to enhance guest experience. Basic computer proficiency and knowledge of booking platforms. Ability to work varied shifts, weekends, and holidays Required: Must be able to read, write, and communicate effectively in English to perform essential job functions. Required Work Cards needed: N/A Key Responsibilities: Responsibilities include, but are not limited, to the following: Communicate effectively with guests and co-workers. Use Property Management System (PMS) Registration and Guest Accounting Functionality, GuestWare. Operate switchboard console Complete daily check list in a timely manner Log and track all incoming guest packages. Track faxes that come to the hotel. Process all the credit card authorizations that are received via fax, email or in person. Take room service orders. Set up wake up calls for guests. Monitor Fire Panel and report any Alerts to security immediately. The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements required for this job. Essential Job Functions: The physical demands described here reflect the essential functions of this position. In compliance with the Americans with Disabilities Act (ADA) and Nevada Revised Statutes (NRS) 613.330, reasonable accommodations will be provided to qualified individuals with disabilities. Work is performed in a (type of location, i.e., office, kitchen, restaurant, casino, etc.) environment and in other locations throughout the property. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases too loud. Additionally, smoking is permitted in casino areas consistent with Nevada state regulations, which are followed by the employer. Interacts with management, applicants, fellow Associates and/or guests. Ability to verbally communicate effectively with guests and coworkers Requires prolonged sitting or standing, mobility, bending and reaching. Requires transporting, pushing, pulling, and maneuvering items weighing up to 15 lbs. Ability to and comply with Policies and Procedures, Job Description, daily memorandums and other instructions. Prolonged periods of standing and/or walking Requires eye/hand coordination. Requires use of standard office equipment. Requires basic math, with the ability to distinguish letters, numbers and symbols.

Full job record

Job ID77b9c13e5097a53d8fe55cf71de73c159d48ce24
Org ID680e76cd-5cbb-46eb-8400-8433905646fa
Source ID1b4d397d-2b43-45e0-b27c-41d58d6d5b21
Board ID1b4d397d-2b43-45e0-b27c-41d58d6d5b21
Provideradp_workforcenow
Provider Job Key608279
TitleAYS Agent - Full Time
Normalized Title—
Statusactive
Activeyes
Location TextLas Vegas, NV, US, Las Vegas, NV
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionNV
CityLas Vegas
Salary RawUp to 18 (USD) Hourly
Salary Min0
Salary Max18
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=08ca10c0-3ca0-48a8-abc6-a1a679b307ad&ccId=19000101_000001&lang=en_US&type=JS&jobId=608279&jwId=9202001682730_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=08ca10c0-3ca0-48a8-abc6-a1a679b307ad&ccId=19000101_000001&lang=en_US&type=JS&jobId=608279&jwId=9202001682730_1
First Seen At2026-05-31 18:23:05Z
Last Seen At2026-06-06 12:34:03Z
Last Checked At2026-06-06 12:34:03Z
Last Changed At2026-06-06 12:34:03Z
Inactive At—
Source Posted At2026-05-26 17:35:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=08ca10c0-3ca0-48a8-abc6-a1a679b307ad|19000101_000001/date=2026-06-06/2026-06-06T12-34-02-008Z-1826d70c43409cebc4ed09aee81726d8393b2e297cf9eef1b97062b7004cc412.json
Event Fields
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Parsed Structured
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Extensions
{}
Native Structured
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    "requisitionDescription": "<div><p style='margin:0in;text-align:left;font-size:13px;font-family:\"Times New Roman\",serif;' data-pasted=\"true\"><strong><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Position Title: At Your Service Agent (AYS Agent)</span></strong></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Reports To: AYS Supervisor</span></strong></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Department: Front Office - 040000</span></strong></p><p style='margin:0in;text-align:left;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Shift: Varies</span></strong></p><p style='margin:0in;text-align:left;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;</span></strong></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Role: </span></strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>The<strong>&nbsp;</strong>AYS Agent serves as the main point of contact for all guest requests and needs, including answering all internal and external calls, dispatching requests and following up to ensure guest satisfaction; and to perform job responsibilities satisfactorily and according to department standards. Adheres to all Company, Safety and Department policies and procedures. &nbsp;Fosters teamwork and provides excellent guest service, anticipates guest needs to exceed guest expectations. &nbsp;Builds brand loyalty by living the JW Marriott Core Values.</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Qualifications:</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Education:</span></strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;High School diploma or GED</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Experience:</span></strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;</span><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"circle\"><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:13px;font-family: \"Times New Roman\", serif;text-align: justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>1&ndash;2 years in a guest service, reservations, or call center role, preferably in a luxury or upscale hotel environment.</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:13px;font-family: \"Times New Roman\", serif;text-align: justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Prior experience delivering personalized service to high-profile or VIP guests.</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:13px;font-family: \"Times New Roman\", serif;text-align: justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Experience liaising between multiple departments (housekeeping, engineering, F&amp;B) to fulfill guest needs.</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:13px;font-family: \"Times New Roman\", serif;text-align: justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Familiarity with systems like Opera or similar for reservations and guest requests.</span></li></ul></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Skills:</span></strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;</span><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"circle\"><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:13px;font-family: \"Times New Roman\", serif;text-align: justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Strong verbal and written communication skills; multilingual ability is a plus.</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:13px;font-family: \"Times New Roman\", serif;text-align: justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Proven ability to handle high-volume calls professionally and courteously.</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:13px;font-family: \"Times New Roman\", serif;text-align: justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Handling guest inquiries, complaints, and special requests effectively.</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:13px;font-family: \"Times New Roman\", serif;text-align: justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Understanding of payment processing for in-room dining or service requests.</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:13px;font-family: \"Times New Roman\", serif;text-align: justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Knowledge of accurate cash handling, credit card processing, and reconciliation.</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:13px;font-family: \"Times New Roman\", serif;text-align: justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Ensuring accuracy in reservations, billing, and guest requests.</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:13px;font-family: \"Times New Roman\", serif;text-align: justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Resolving guest concerns promptly and effectively.</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:13px;font-family: \"Times New Roman\", serif;text-align: justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Adherence to luxury service standards.</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:13px;font-family: \"Times New Roman\", serif;text-align: justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Ability to anticipate guest needs and deliver tailored experiences.</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:13px;font-family: \"Times New Roman\", serif;text-align: justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Promoting hotel services and amenities to enhance guest experience.</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:13px;font-family: \"Times New Roman\", serif;text-align: justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Basic computer proficiency and knowledge of booking platforms.</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:13px;font-family: \"Times New Roman\", serif;text-align: justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Ability to work varied shifts, weekends, and holidays &nbsp;</span></li></ul></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Required:</span></strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;</span><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"circle\"><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:13px;font-family: \"Times New Roman\", serif;text-align: justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Must be able to read, write, and communicate effectively in English to perform essential job functions.</span></li></ul></li></ul><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Required Work Cards needed: N/A</span></strong></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Key Responsibilities: </span></strong><em><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Responsibilities include, but are not limited, to the following:</span></em></p><div style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Communicate effectively with guests and co-workers.</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Use Property Management System (PMS) Registration and Guest Accounting Functionality, GuestWare.</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Operate switchboard console</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Complete daily check list in a timely manner</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Log and track all incoming guest packages.</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Track faxes that come to the hotel.</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Process all the credit card authorizations that are received via fax, email or in person.</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Take room service orders.</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Set up wake up calls for guests.</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Monitor Fire Panel and report any Alerts to security immediately.&nbsp;</span></li></ul></div><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:center;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements required for this job.</span></strong></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Essential Job Functions:</span></strong></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>The physical demands described here reflect the essential functions of this position. In compliance with the Americans with Disabilities Act (ADA) and Nevada Revised Statutes (NRS) 613.330, reasonable accommodations will be provided to qualified individuals with disabilities.</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Work is performed in a (type of location, i.e., office, kitchen, restaurant, casino, etc.) environment and in other locations throughout the property. &nbsp;Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. &nbsp;The noise level in the work environment is usually moderate. &nbsp;When on the casino floor, the noise level increases too loud. Additionally, smoking is permitted in casino areas consistent with Nevada state regulations, which are followed by the employer.</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;</span></p><div style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Interacts with management, applicants, fellow Associates and/or guests.</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Ability to verbally communicate effectively with guests and coworkers</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Requires prolonged sitting or standing, mobility, bending and reaching.&nbsp;</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Requires transporting, pushing, pulling, and maneuvering items weighing up to 15 lbs.</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Ability to and comply with Policies and Procedures, Job Description, daily memorandums and other instructions.</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Prolonged periods of standing and/or walking &nbsp;</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Requires eye/hand coordination. &nbsp;</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Requires use of standard office equipment.&nbsp;</span></li><li style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Requires basic math, with the ability to distinguish letters, numbers and symbols. &nbsp;&nbsp;</span></li></ul></div></div>\n",
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