Home › Companies › Hdks Fa Ca2 Oraclecloud Com CX 1 › Bilingual Representative, Customer Service
Bilingual Representative, Customer Service
Hdks Fa Ca2 Oraclecloud Com CX 1 · Waterloo, ONT, Canada; Mississauga - 77 City Centre; Dartmouth - 238 Brownlow; Edmonton - 101 St NW; Waterloo - 111 Westmount S; Vancouver - 1055 W Georgia; Calgary - 11 Ave SW; Toronto - 5700 Yonge; Ottawa - 343 Preston · Hybrid · Active · $45,000–$82,100 / year · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Hdks Fa Ca2 Oraclecloud Com CX 1 |
| Title | Bilingual Representative, Customer Service |
| Normalized title | - |
| Department / team | Customer Service and Contact Center Operations |
| Location | Waterloo, Canada |
| Work model | Hybrid / Hybrid |
| Employment type | Full Time |
| Salary | $45,000–$82,100 / year |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-05-08 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-04 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Hdks Fa Ca2 Oraclecloud Com CX 1. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Waterloo. | Open |
| Department jobs | Active postings in Customer Service and Contact Center Operations. | Open |
| Work model jobs | Active Hybrid postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Hdks Fa Ca2 Oraclecloud Com CX 1 |
| Source | f92001ae-1980-414f-9c58-2d4419b9c790 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
The Opportunity
The successful candidate will report into a Team Leader, CCA. You will be responsible for answering incoming inquiries that come through email or phone. We are looking for someone with a positive attitude that will assist our customers and help them until a resolution is reached.
What To Expect
Your shift will be scheduled between 8:00AM and 8:00PM EST Respond promptly and professionally to incoming inquiries by telephone, or email Taking ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed Establish and maintain good rapport with customers by using positive language and anticipating their needs Gather all necessary information, inputting it accurately into company database Provide the insured with basic information on coverage, and arrange any necessary supplemental services Provide data tracking support and manage spreadsheets
What You Bring
Exceptional communication skills, both verbal and written, in French and English Strong customer service, problem solving and resolution skills Proven ability to multi-task and think on your feet in a fast-paced environment Ability to work independently and in a team environment Strong attention to detail to ensure accuracy of information No insurance industry experience required Salary Range : $45,000 - $82,100
Organization
Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.
Company
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.
This position is being posted to fill an existing vacancy.
Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.
What’s in it for you?
Hybrid work schedule for most roles
Company share ownership program
Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
Pension and savings programs, with company-matched RRSP contributions
Paid volunteer days and company matching on charitable donations
Educational resources, tuition assistance, and paid time off to study for exams
Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
Wellness and recognition programs
Discounts on products and services
Go ahead and expect a lot — you deserve it.
It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].
This role requires successful clearance of background checks (including criminal checks and leadership references).
#LI-Hybrid
Full job record
| Job ID | 77b5709c6500a7005cc588f04c3397334dc97d5e |
| Org ID | 5cd60e0f-4918-41e9-8df8-3cbe75f5b740 |
| Source ID | f92001ae-1980-414f-9c58-2d4419b9c790 |
| Board ID | f92001ae-1980-414f-9c58-2d4419b9c790 |
| Provider | oracle_hcm |
| Provider Job Key | 9094 |
| Title | Bilingual Representative, Customer Service |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Waterloo, ONT, Canada; Mississauga - 77 City Centre; Dartmouth - 238 Brownlow; Edmonton - 101 St NW; Waterloo - 111 Westmount S; Vancouver - 1055 W Georgia; Calgary - 11 Ave SW; Toronto - 5700 Yonge; Ottawa - 343 Preston |
| Department | Customer Service and Contact Center Operations |
| Team | — |
| Employment Type | full_time |
| Workplace Type | hybrid |
| Remote Policy | hybrid |
| Country | Canada |
| Region | — |
| City | Waterloo |
| Salary Raw | Salary Range : $45,000 - $82,100 Organization Definity is the parent company to some of Canada’s most long-stand |
| Salary Min | 45,000 |
| Salary Max | 82,100 |
| Salary Currency | USD |
| Salary Period | year |
| Source URL | https://hdks.fa.ca2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/Careers-Definity/job/9094 |
| Apply URL | https://hdks.fa.ca2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/Careers-Definity/job/9094 |
| First Seen At | 2026-05-31 18:14:24Z |
| Last Seen At | 2026-06-04 11:01:17Z |
| Last Checked At | 2026-06-04 11:01:17Z |
| Last Changed At | 2026-05-31 18:14:24Z |
| Inactive At | — |
| Source Posted At | 2026-05-08 20:27:34Z |
| Source Updated At | — |
| Raw Payload Uri | s3://bluework-jobs-prod-raw-590183727216/raw/provider=oracle_hcm/board=hdks.fa.ca2.oraclecloud.com|CX_1/date=2026-06-04/2026-06-04T11-01-11-079Z-291a6d29cc7122d4965170830b228734d9f16ecaa930795ed75ff3c0ee17fbce.json |
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"ExternalDescriptionStr": "<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>The Opportunity</strong></span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">The successful candidate will report into a Team Leader, CCA. You will be responsible for answering incoming inquiries that come through email or phone. We are looking for someone with a positive attitude that will assist our customers and help them until a resolution is reached. </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>What To Expect</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Your shift will be scheduled between 8:00AM and 8:00PM EST</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Respond promptly and professionally to incoming inquiries by telephone, or email</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Taking ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed </span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Establish and maintain good rapport with customers by using positive language and anticipating their needs </span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Gather all necessary information, inputting it accurately into company database </span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Provide the insured with basic information on coverage, and arrange any necessary supplemental services</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Provide data tracking support and manage spreadsheets </span></span></li></ul><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"> </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>What You Bring </strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Exceptional communication skills, both verbal and written, in French and English</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Strong customer service, problem solving and resolution skills </span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Proven ability to multi-task and think on your feet in a fast-paced environment </span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Ability to work independently and in a team environment </span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Strong attention to detail to ensure accuracy of information </span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">No insurance industry experience required </span></span></li></ul><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Salary Range</strong>: $45,000 - $82,100</span></span></p>",
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}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/77b5709c6500a7005cc588f04c3397334dc97d5e?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/5cd60e0f-4918-41e9-8df8-3cbe75f5b740JSONGET https://api.bluedoor.sh/job-postings/v1/sources/f92001ae-1980-414f-9c58-2d4419b9c790JSONGET https://api.bluedoor.sh/job-postings/v1/jobs/77b5709c6500a7005cc588f04c3397334dc97d5e/eventsJSON