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HomeCompaniesHdks Fa Ca2 Oraclecloud Com CX 1Bilingual Representative, Customer Service

Bilingual Representative, Customer Service

Hdks Fa Ca2 Oraclecloud Com CX 1 · Waterloo, ONT, Canada; Mississauga - 77 City Centre; Dartmouth - 238 Brownlow; Edmonton - 101 St NW; Waterloo - 111 Westmount S; Vancouver - 1055 W Georgia; Calgary - 11 Ave SW; Toronto - 5700 Yonge; Ottawa - 343 Preston · Hybrid · Active · $45,000–$82,100 / year · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyHdks Fa Ca2 Oraclecloud Com CX 1
TitleBilingual Representative, Customer Service
Normalized title-
Department / teamCustomer Service and Contact Center Operations
LocationWaterloo, Canada
Work modelHybrid / Hybrid
Employment typeFull Time
Salary$45,000–$82,100 / year
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-05-08 / 2026-05-31
Changed / last seen2026-05-31 / 2026-06-04

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PageWhat it containsOpen
Company jobsActive postings from Hdks Fa Ca2 Oraclecloud Com CX 1.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Waterloo.Open
Department jobsActive postings in Customer Service and Contact Center Operations.Open
Work model jobsActive Hybrid postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyHdks Fa Ca2 Oraclecloud Com CX 1
Sourcef92001ae-1980-414f-9c58-2d4419b9c790
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description The Opportunity The successful candidate will report into a Team Leader, CCA. You will be responsible for answering incoming inquiries that come through email or phone. We are looking for someone with a positive attitude that will assist our customers and help them until a resolution is reached. What To Expect Your shift will be scheduled between 8:00AM and 8:00PM EST Respond promptly and professionally to incoming inquiries by telephone, or email Taking ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed Establish and maintain good rapport with customers by using positive language and anticipating their needs Gather all necessary information, inputting it accurately into company database Provide the insured with basic information on coverage, and arrange any necessary supplemental services Provide data tracking support and manage spreadsheets What You Bring Exceptional communication skills, both verbal and written, in French and English Strong customer service, problem solving and resolution skills Proven ability to multi-task and think on your feet in a fast-paced environment Ability to work independently and in a team environment Strong attention to detail to ensure accuracy of information No insurance industry experience required Salary Range : $45,000 - $82,100 Organization Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering. We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here. Company Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. This position is being posted to fill an existing vacancy. Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success. What’s in it for you? Hybrid work schedule for most roles Company share ownership program Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance. Pension and savings programs, with company-matched RRSP contributions Paid volunteer days and company matching on charitable donations Educational resources, tuition assistance, and paid time off to study for exams Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents Wellness and recognition programs Discounts on products and services Go ahead and expect a lot — you deserve it. It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion. Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected]. This role requires successful clearance of background checks (including criminal checks and leadership references). #LI-Hybrid

Full job record

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Org ID5cd60e0f-4918-41e9-8df8-3cbe75f5b740
Source IDf92001ae-1980-414f-9c58-2d4419b9c790
Board IDf92001ae-1980-414f-9c58-2d4419b9c790
Provideroracle_hcm
Provider Job Key9094
TitleBilingual Representative, Customer Service
Normalized Title
Statusactive
Activeyes
Location TextWaterloo, ONT, Canada; Mississauga - 77 City Centre; Dartmouth - 238 Brownlow; Edmonton - 101 St NW; Waterloo - 111 Westmount S; Vancouver - 1055 W Georgia; Calgary - 11 Ave SW; Toronto - 5700 Yonge; Ottawa - 343 Preston
DepartmentCustomer Service and Contact Center Operations
Team
Employment Typefull_time
Workplace Typehybrid
Remote Policyhybrid
CountryCanada
Region
CityWaterloo
Salary RawSalary Range : $45,000 - $82,100 Organization Definity is the parent company to some of Canada’s most long-stand
Salary Min45,000
Salary Max82,100
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://hdks.fa.ca2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/Careers-Definity/job/9094
Apply URLhttps://hdks.fa.ca2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/Careers-Definity/job/9094
First Seen At2026-05-31 18:14:24Z
Last Seen At2026-06-04 11:01:17Z
Last Checked At2026-06-04 11:01:17Z
Last Changed At2026-05-31 18:14:24Z
Inactive At
Source Posted At2026-05-08 20:27:34Z
Source Updated At
Raw Payload Uris3://bluework-jobs-prod-raw-590183727216/raw/provider=oracle_hcm/board=hdks.fa.ca2.oraclecloud.com|CX_1/date=2026-06-04/2026-06-04T11-01-11-079Z-291a6d29cc7122d4965170830b228734d9f16ecaa930795ed75ff3c0ee17fbce.json
Event Fields
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