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1st Shift OTR Breakdown Coordinator

7e341da6 F418 4493 94c2 966ffc40204c 9200392330726 2 · Anderson, IN, US, Anderson, IN · Active · $18–$19 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company7e341da6 F418 4493 94c2 966ffc40204c 9200392330726 2
Title1st Shift OTR Breakdown Coordinator
Normalized title-
Department / team-
LocationAnderson, IN, United States
Work model-
Employment type-
Salary$18–$19 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-01 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Linked records

Company7e341da6 F418 4493 94c2 966ffc40204c 9200392330726 2
Source9bd47f0c-d472-4a0e-abb6-1fea9c7068d8
ATS providerADP Workforce Now Recruiting

Description

Carter LOGISTEED Express, Inc. | Carter LOGISTEED Logistics, LLC. Job Description: OTR Breakdown Coordinator Department: Fleet Maintenance Job Status: Full-Time Reports to: Shift Supervisor POSITION SUMMARY As a team member in the Fleet Maintenance, you will serve as the first line of defense for drivers experiencing breakdowns while over the road (OTR). The OTR Breakdown Coordinator plays a critical role in minimizing downtime, controlling repair costs, and supporting operation efficiency. This position requires strong technical aptitude, attention to detail, and the ability to perform in a high-energy, fast-paced environment. You will troubleshoot mechanical issues over the phone, coordinate repairs, negotiate with vendors, and communicate real-time updates to Operations to keep freight moving efficiently. ESSENTIAL DUTIES and RESPONSIBILITIES Field inbound calls from drivers experiencing mechanical breakdowns while over the road. Access mechanical issues to determine whether a roadside repair is necessary or if the unit can safely continue to an authorized repair facility. Provide troubleshooting guidance over the phone to minimize downtime and unnecessary road calls Locate and route drivers to approved repair vendors and coordinate roadside service when required. Negotiate repair timelines and costs to ensure efficient and cost-effective solutions. Provide real-time updates to Operations regarding service interruptions so load planning can be adjusted immediately. Review vehicle history during breakdown events to identify warrantable repairs and file claims with OEMs to recover costs. Maintain accurate documentation of breakdown events, downtime, vendor interactions, and repair expenses within the maintenance systems. EDUCATION: High School Diploma or GED required. EXPERIENCE: Technical school certification or previous experience with diesel engine components and/or trailers is strongly preferred. The ideal candidate will demonstrate strong mechanical aptitude and the ability to effectively troubleshoot and problem solve in real time. This role requires the ability to make quick, sound, and cost-effective decisions in a high-pressure environment. Strong verbal and written communication skills are essential, including the ability to de-escalate stressed drivers and negotiate effectively with vendors. Candidates must be able to work independently while communicating professionally and respectfully across all levels of the organization. SUPERVISORY RESPONSIBILITIES: None COMPUTER SKILLS Proficiency in Microsoft programs such as Word, Excel, and Outlook email required, along with the ability to accurately type and document information while actively handling phone calls. Experience with maintenance software is preferred. Knowledge of TMW software is a plus. Candidates must also demonstrate the ability to quickly learn and adapt to new programs and systems as necessary. OTHER REQUIREMENTS: Solid work history and willingness to successfully function in a team environment. WORK ENVIRONMENT: This is an office position. However, if you enter any other area of the operation you will need to follow all correct and proper PPE requirements set for entering said area such as dock or yard. PPE requirements can be but not limited to, wearing a reflective vest, shirt, or jacket, and steel toe shoes or shoe coverings. At Carter LOGISTEED Express, Inc. | Carter LOGISTEED Logistics, LLC. we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Carter LOGISTEED Express, Inc. | Carter LOGISTEED Logistics, LLC. hires and promotes individuals solely based on qualifications for the position to be filled and business needs. 1st Shift | Monday - Friday | 8AM - 5PM

Full job record

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Provideradp_workforcenow
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Title1st Shift OTR Breakdown Coordinator
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Department—
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CountryUnited States
RegionIN
CityAnderson
Salary Raw17.50 To 19.25 (USD) Hourly
Salary Min17.5
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Salary Periodhour
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First Seen At2026-05-31 18:45:48Z
Last Seen At2026-06-06 11:35:46Z
Last Checked At2026-06-06 11:35:46Z
Last Changed At2026-06-06 11:35:46Z
Inactive At—
Source Posted At2026-05-01 21:56:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><div><div><div><p style=\"margin: 0in 0in 0in 2.25pt; font-size: 11pt; font-family: Calibri, sans-serif; color: black; text-align: center; text-indent: -0.5pt;\" data-pasted=\"true\"><img src=\"https://static.workforcenow.adp.com/cccustom/Client/Recruitment/carterlogisteed%20logo_basic%20(002)_ce694e62-0f53-4a7b-be32-f4534d68bb7b.png\" style=\"width: 300px;\" class=\"fr-fic fr-dib fr-fil\"></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;'><span style=\"font-family:Calibri;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:2.25pt;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;text-align:center;text-indent:-.5pt;' data-pasted=\"true\"><strong>Carter LOGISTEED Express, Inc. | Carter LOGISTEED Logistics, LLC.</strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:2.25pt;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;text-align:center;text-indent:-.5pt;'><strong>Job Description:&nbsp;</strong>OTR Breakdown Coordinator</p><p style=\"margin: 0in 0in 25.9pt; font-size: 11pt; font-family: Calibri, sans-serif; color: black; line-height: 110%; text-align: center;\"><strong>Department:</strong> <span style=\"color:windowtext;\">Fleet Maintenance&nbsp;</span> <strong>Job Status:</strong> Full-Time <strong>Reports to:&nbsp;</strong>Shift Supervisor&nbsp;</p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:1.35pt;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;text-indent:-.5pt;line-height:110%;' data-pasted=\"true\"><strong><span style=\"font-family:Calibri;\">POSITION SUMMARY</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:1.35pt;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;text-indent:-.5pt;line-height:110%;'><span style=\"font-family:Calibri;color:#333333;\">As a team member in the Fleet Maintenance, you will serve as the first line of defense for drivers experiencing breakdowns while over the road (OTR). The OTR Breakdown Coordinator plays a critical role in minimizing downtime, controlling repair costs, and supporting operation efficiency.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:1.35pt;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;text-indent:-.5pt;line-height:110%;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:1.35pt;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;text-indent:-.5pt;line-height:110%;'><span style=\"font-family:Calibri;color:#333333;\">This position requires strong technical aptitude, attention to detail, and the ability to perform in a high-energy, fast-paced environment. You will troubleshoot mechanical issues over the phone, coordinate repairs, negotiate with vendors, and communicate real-time updates to Operations to keep freight moving efficiently.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:1.35pt;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;text-indent:-.5pt;line-height:110%;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.65pt;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;'><strong><span style=\"font-family:Calibri;\">ESSENTIAL DUTIES and RESPONSIBILITIES&nbsp;</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;'><ul style=\"margin-bottom:0in;margin-left: 8.850000000000001px;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:black;\"><span style=\"font-family:;;\">Field inbound calls from drivers experiencing mechanical breakdowns while over the road.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:black;\"><span style=\"font-family:;;\">Access mechanical issues to determine whether a roadside repair is necessary or if the unit can safely continue to an authorized repair facility.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:black;\"><span style=\"font-family:;;\">Provide troubleshooting guidance over the phone to minimize downtime and unnecessary road calls</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:black;\"><span style=\"font-family:;;\">Locate and route drivers to approved repair vendors and coordinate roadside service when required.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:black;\"><span style=\"font-family:;;\">Negotiate repair timelines and costs to ensure efficient and cost-effective solutions.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:black;\"><span style=\"font-family:;;\">Provide real-time updates to Operations regarding service interruptions so load planning can be adjusted immediately.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:black;\"><span style=\"font-family:;;\">Review vehicle history during breakdown events to identify warrantable repairs and file claims with OEMs to recover costs.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;color:black;\"><span style=\"font-family:;;\">Maintain accurate documentation of breakdown events, downtime, vendor interactions, and repair expenses within the maintenance systems.</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:1.35pt;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;text-indent:-.5pt;line-height:110%;'><strong>&nbsp;</strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:1.35pt;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;text-indent:-.5pt;line-height:110%;'><strong><span style=\"font-family:Calibri;\">EDUCATION:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.75pt;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;'><span style=\"font-family:Calibri;\">High School Diploma or GED required.&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:.75pt;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:1.0pt;margin-left:1.4pt;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;text-indent:-.7pt;line-height:110%;'><strong><span style=\"font-family:Calibri;\">EXPERIENCE:&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:1.0pt;margin-left:1.4pt;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;text-indent:-.7pt;line-height:110%;'><span style=\"font-family:Calibri;\">Technical school certification or previous experience with diesel engine components and/or trailers is strongly preferred. The ideal candidate will demonstrate strong mechanical aptitude and the ability to effectively troubleshoot and problem solve in real time. This role requires the ability to make quick, sound, and cost-effective decisions in a high-pressure environment. Strong verbal and written communication skills are essential, including the ability to de-escalate stressed drivers and negotiate effectively with vendors. Candidates must be able to work independently while communicating professionally and respectfully across all levels of the organization.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:1.0pt;margin-left:1.4pt;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;text-indent:-.7pt;line-height:110%;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:1.35pt;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;text-indent:-.5pt;line-height:103%;'><strong><span style=\"font-family:Calibri;\">SUPERVISORY RESPONSIBILITIES:&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:1.35pt;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;text-indent:-.5pt;line-height:103%;'><span style=\"font-family:Calibri;\">None&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:1.35pt;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;text-indent:-.5pt;line-height:103%;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:1.35pt;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;text-indent:-.5pt;line-height:110%;'><strong><span style=\"font-family:Calibri;\">COMPUTER SKILLS</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:1.35pt;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;text-indent:-.5pt;line-height:normal;'><span style=\"font-family:Calibri;\">Proficiency in Microsoft programs such as Word, Excel, and Outlook email required, along with the ability to accurately type and document information while actively handling phone calls. Experience with maintenance software is preferred. Knowledge of TMW software is a plus. Candidates must also demonstrate the ability to quickly learn and adapt to new programs and systems as necessary.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:1.35pt;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;text-indent:-.5pt;line-height:103%;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.05pt;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;'><strong><span style=\"font-family:Calibri;\">OTHER REQUIREMENTS:&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.05pt;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;'><span style=\"font-family:Calibri;\">Solid work history and willingness to successfully function in a team environment.&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:.05pt;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;'><strong><span style=\"font-family:Calibri;\">WORK ENVIRONMENT:&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;'><span style=\"font-family:Calibri;\">This is an office position. However, if you enter any other area of the operation you will need to follow all correct and proper PPE requirements set for entering said area such as dock or yard. PPE requirements can be but not limited to, wearing a reflective vest, shirt, or jacket, and steel toe shoes or shoe coverings.&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;'><strong><em><span style=\"font-family:Calibri;\">At Carter LOGISTEED Express, Inc. | Carter LOGISTEED Logistics, LLC. we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Carter LOGISTEED Express, Inc. | Carter LOGISTEED Logistics, LLC. hires and promotes individuals solely based on qualifications for the position to be filled and business needs.</span></em></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;'><br></p></div></div></div></div></div>\n<br/>1st Shift | Monday - Friday | 8AM - 5PM",
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    "requisitionTitle": "1st Shift OTR Breakdown Coordinator",
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    "organizationalUnits": [],
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    "additionalProperties": {},
    "requisitionLocations": [
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}
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