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    "ExternalDescriptionStr": "<p><span style=\"font-size:10.0pt;line-height:107%;\"><strong><u>Job Title</u>:</strong> FCC Operational Excellence &nbsp;– Delivery Support&nbsp;</span></p><p><span style=\"font-size:10.0pt;line-height:107%;\"><strong><u>Designation</u></strong>: Associate Process Manager</span></p><p><span style=\"font-size:10.0pt;line-height:107%;\"><strong><u>Location</u>:</strong> Gurgaon</span></p><p><span style=\"font-size:10.0pt;line-height:107%;\"><strong><u>Work Mode:</u></strong> Hybrid ( Minimum 60% in Office )</span></p><p><span style=\"font-size:10.0pt;line-height:107%;\"><strong><u>Shift:</u></strong> 10 am – 7 pm , 11 am – 8 pm , 12 pm – 9 pm &amp; 1 pm – 10 pm&nbsp;</span></p><p><span style=\"font-size:10.0pt;line-height:107%;\"><strong><u>Job Overview</u>:</strong></span></p><p style=\"line-height:normal;margin-bottom:.0001pt;\"><span style=\"color:black;\"><span style=\"font-size:10.0pt;\">The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. Candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, Candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.</span></span></p><p>&nbsp;</p><p><span style=\"font-size:10.0pt;line-height:107%;\">As a Delivery Support Associate &nbsp;Process Manager, you will play a critical role in ensuring the smooth execution of operational processes, supporting delivery teams, and driving continuous improvement initiatives. This role requires strong analytical skills, stakeholder management capabilities, and a proactive approach to problem-solving. You will collaborate across functions to ensure timely and quality delivery of services, while identifying opportunities to enhance efficiency and client satisfaction.</span></p><p><span style=\"font-size:10.0pt;line-height:107%;\"><strong><u>Responsibilities</u>:</strong></span></p><p><span style=\"font-size:10.0pt;line-height:107%;\"><strong>Operational Support &amp; Delivery Oversight:</strong></span></p><ul><li><span style=\"font-size:10.0pt;line-height:107%;\">Monitor and support day-to-day delivery operations to ensure adherence to SLAs and KPIs.</span></li><li><span style=\"font-size:10.0pt;line-height:107%;\">Act as a point of contact for issue resolution, coordinating with cross-functional teams to address delivery challenges.</span></li><li><span style=\"font-size:10.0pt;line-height:107%;\">Track and report delivery metrics, highlighting trends, risks, and improvement areas.</span></li></ul><p><span style=\"font-size:10.0pt;line-height:107%;\"><strong>Process Optimization:</strong></span></p><ul><li><span style=\"font-size:10.0pt;line-height:107%;\">Identify inefficiencies in delivery workflows and recommend process enhancements.</span></li><li><span style=\"font-size:10.0pt;line-height:107%;\">Collaborate with operations and technology teams to implement automation and standardization initiatives.</span></li><li><span style=\"font-size:10.0pt;line-height:107%;\">Maintain documentation of delivery processes and ensure compliance with internal controls.</span></li></ul><p><span style=\"font-size:10.0pt;line-height:107%;\"><strong>Stakeholder Management:</strong></span></p><ul><li><span style=\"font-size:10.0pt;line-height:107%;\">Liaise with internal and external stakeholders to ensure alignment on delivery expectations and timelines.</span></li><li><span style=\"font-size:10.0pt;line-height:107%;\">Facilitate regular governance meetings and status updates with clients and leadership.</span></li><li><span style=\"font-size:10.0pt;line-height:107%;\">Escalate critical issues proactively and drive resolution through structured communication.</span></li></ul><p><span style=\"font-size:10.0pt;line-height:107%;\"><strong>Reporting &amp; Analytics:</strong></span></p><ul><li><span style=\"font-size:10.0pt;line-height:107%;\">Prepare and present dashboards, performance reports, and root cause analyses.</span></li><li><span style=\"font-size:10.0pt;line-height:107%;\">Use data-driven insights to support decision-making and continuous improvement efforts.</span></li></ul><p><span style=\"font-size:10.0pt;line-height:107%;\"><strong>Training &amp; Knowledge Management:</strong></span></p><ul><li><span style=\"font-size:10.0pt;line-height:107%;\">Support onboarding and training of new team members on delivery processes and tools.</span></li><li><span style=\"font-size:10.0pt;line-height:107%;\">Maintain knowledge repositories and ensure process documentation is up to date.</span></li></ul><p>&nbsp;</p><p><span style=\"font-size:10.0pt;line-height:107%;\"><strong><u>Qualifications</u>:</strong></span></p><ul><li><span style=\"font-size:10.0pt;line-height:107%;\">Bachelor’s degree in Business, Operations, Finance, or a related field.</span></li><li><span style=\"font-size:10.0pt;line-height:107%;\">4-7 years of experience in delivery support, operations, or project coordination roles.</span></li><li><span style=\"font-size:10.0pt;line-height:107%;\">Strong understanding of service delivery models and operational metrics.</span></li><li><span style=\"font-size:10.0pt;line-height:107%;\">Proficiency in MS Office Suite, especially Excel and PowerPoint; familiarity with reporting tools (e.g., Power BI, Tableau) is a plus.</span></li><li><span style=\"font-size:10.0pt;line-height:107%;\">Excellent communication, coordination, and problem-solving skills.&nbsp;</span></li></ul><p><span style=\"font-size:10.0pt;line-height:107%;\"><strong><u>Desired Skills:</u></strong></span></p><ul><li><span style=\"font-size:10.0pt;line-height:107%;\">Ability to manage multiple priorities in a fast-paced environment.</span></li><li><span style=\"font-size:10.0pt;line-height:107%;\">Strong analytical mindset with attention to detail.</span></li><li><span style=\"font-size:10.0pt;line-height:107%;\">Collaborative attitude and ability to work across teams and geographies.</span></li><li><span style=\"font-size:10.0pt;line-height:107%;\">Passion for continuous improvement and operational excellence.</span></li></ul><div style=\"border-bottom:solid windowtext 1.0pt;border:none;padding:0in 0in 1.0pt 0in;\"><p style=\"border:none;padding:0in;\">&nbsp;</p></div><p><span style=\"font-size:10.0pt;line-height:107%;\" lang=\"EN-IN\">Join our team and leverage your expertise to help us deliver top-notch solutions in the ever-evolving landscape of Financial Crime Compliance.</span></p><p><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\"><span style=\"font-size:11.0pt;\" lang=\"EN-IN\"><strong>eClerx Financial Markets</strong> offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach.</span></span></p><p style=\"line-height:normal;\"><span style=\"color:#333333;\"><span style=\"font-size:10.5pt;\">To know more about us, visit&nbsp;</span></span><a href=\"https://eclerx.com/\" target=\"_blank\"><span style=\"color:blue;\"><span style=\"font-size:10.5pt;\">https://eclerx.com</span></span></a><span style=\"color:#333333;\"><span style=\"font-size:10.5pt;\">&nbsp;</span></span></p><p style=\"line-height:normal;\"><span style=\"color:#333333;\"><i><span style=\"font-size:10.5pt;\">eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law</span></i></span></p><p>&nbsp;</p>",
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