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    "requisitionDescription": "<div><div><div data-pasted=\"true\"><span data-teams=\"true\" data-pasted=\"true\"><p><span style=\"font-size: inherit;\">The Senior Field Service Technician is a mid‑level technician with proven experience in technology installation, customer service, cabling/wiring, and troubleshooting integrated systems and networks. You will alter configurations, troubleshoot system failures, and debug the various AV and UC systems IMS Technology Services installs across conference rooms, classrooms, event spaces, houses of worship, and commercial environments.</span></p><p>&nbsp;<span style=\"font-size: inherit;\">You will work independently on most service calls, collaborate with Software Developers and Engineers on escalations, and ensure client environments remain reliable and optimized. On‑the‑job training is ongoing at IMS, and the role will be ever‑evolving and challenging. We consider our team the best in AV.</span></p></span></div><p><strong>Position Accountabilities and Expectations:</strong></p><span data-teams=\"true\" data-pasted=\"true\"><span data-teams=\"true\" data-pasted=\"true\"><ul><li><span style=\"font-size: inherit;\">Diagnose and resolve complex issues across displays, projectors, microphones, speakers, amplifiers, DSPs, PTZ cameras, control processors, UC platforms, and AV‑over‑IP systems.</span></li><li><span style=\"font-size: inherit;\">Perform in‑depth audio/video/networked AV signal‑flow analysis and identify root causes of recurring issues with corrective‑action recommendations.</span></li><li><span style=\"font-size: inherit;\">Load, configure, and optimize Control &amp; DSP code; verify device dependencies and interoperability.</span></li><li><span style=\"font-size: inherit;\">Thoroughly test and force‑fail systems onsite to validate stability and document remediation steps.</span></li><li><span style=\"font-size: inherit;\">Provide guidance to junior technicians and support escalations.</span></li><li><span style=\"font-size: inherit;\">Troubleshoot and debug applications in the field using the industry&rsquo;s standard ecosystems&mdash;Crestron, Extron, and Q‑SYS, among others.</span></li><li><span style=\"font-size: inherit;\">Evaluate existing systems and reverse‑engineer as needed to provide Software Developers with accurate information for new or revised functional code.</span></li><li><span style=\"font-size: inherit;\">Efficiently make graphical user interface adjustments as directed in the field.</span></li><li><span style=\"font-size: inherit;\">Configure devices to optimal settings, including static IPs, VLAN/port settings, PoE, and multicast behaviors.</span></li><li><span style=\"font-size: inherit;\">Create dedicated Local Area Networks (LANs) for AV device communication separate from client infrastructure; create WLANs for wireless device communication.</span></li><li><span style=\"font-size: inherit;\">Open and manage service tickets with manufacturers; coordinate real‑time troubleshooting while onsite.</span></li><li><span style=\"font-size: inherit;\">Maintain firmware inventories and follow change‑management procedures for updates.</span></li><li><span style=\"font-size: inherit;\">Conduct detailed room/system health checks; clean, label, and optimize AV racks and cabling.</span></li><li><span style=\"font-size: inherit;\">Produce clear PM reports with actionable recommendations for upgrades or repairs.</span></li><li><span style=\"font-size: inherit;\">Update as‑builts, IP tables, device lists, and configuration records; ensure documentation is complete for every service visit.</span></li><li><span style=\"font-size: inherit;\">Professionally interface with client IT regarding requirements, risks, and near‑/long‑term considerations.</span></li><li><span style=\"font-size: inherit;\">Communicate effectively with Software Developers, Lead Installers, Installation Manager, Service Manager, and Systems/Design Engineering.</span></li><li><span style=\"font-size: inherit;\">Accurately complete all service forms and ticket documentation, capturing symptoms, steps taken, outcomes, and next actions.</span></li></ul></span></span><p><strong><em>What you will bring:</em></strong></p><span data-teams=\"true\" data-pasted=\"true\"><span data-teams=\"true\" data-pasted=\"true\"><ul><li><span style=\"font-size: inherit;\">High School Diploma or GED required.</span></li><li><span style=\"font-size: inherit;\">5-10 years in AV field service, integration, IT/UC support, or live production with technical responsibility.</span></li><li><span style=\"font-size: inherit;\">Proficiency with Windows/macOS and collaboration platforms (Zoom, Teams, Webex).</span></li><li><span style=\"font-size: inherit;\">Valid driver&rsquo;s license and excellent driving record.</span></li><li><span style=\"font-size: inherit;\">Ability to lift and carry 50 lbs; comfortable with ladders and onsite work.</span></li><li><span style=\"font-size: inherit;\">Availability to work nights, weekends, and overtime as necessary.</span></li><li><span style=\"font-size: inherit;\">Overnight travel 5&ndash;10% as workloads and skillsets require (expenses covered; per diems provided).</span></li><li><span style=\"font-size: inherit;\">Solid hands‑on experience with professional AV systems, commercial integration, or live production/UC environments.</span></li><li><span style=\"font-size: inherit;\">Strong understanding of signal flow, gain structure, audio formats (Dante/AES67), video formats (HDMI/SDI), and control/DSP ecosystems.</span></li><li><span style=\"font-size: inherit;\">Intermediate networking skills: IP addressing, subnets, DHCP vs. static, VLANs, switch port configuration, diagnostics (ping, traceroute), and AV‑over‑IP fundamentals.</span></li><li><span style=\"font-size: inherit;\">A structured troubleshooting mindset with the ability to work independently and drive to root cause.</span></li><li><span style=\"font-size: inherit;\">Excellent communication, documentation discipline, and customer service skills.</span></li></ul></span></span><p><strong><em>Preferred (Nice to Haves):</em></strong></p><ul type=\"disc\" data-pasted=\"true\"><li><strong>Certifications:</strong> AVIXA CTS, Dante Level 1/2, Q-SYS Level 1, Biamp/Extron/Crestron Foundations, CompTIA Network+.</li><li>Experience with one or more ecosystems: Crestron, Extron, Q-SYS, Biamp, Shure, Sennheiser, Logitech, Poly, Cisco.</li><li>Basic familiarity with PoE, multicast, AV-over-IP (Dante AV, NDI, SDVoE), and/or control programming concepts.</li><li>Ticketing systems (ServiceNow, Zendesk, ConnectWise) and asset documentation.</li></ul></div></div>\n",
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