Senior Admin Support Assistant

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    "ShortDescriptionStr": "To provide a variety of administrative support functions for the Collections division. Facilitate effective bi-directional communication between admin employees and management. Assist with developing soft and hard skills of new and existing employees. Work is performed under moderate supervision.",
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    "ExternalDescriptionStr": "<p>To provide a variety of administrative support functions for the Collections division. Facilitate effective bi-directional communication between admin employees and management. Assist with developing soft and hard skills of new and existing employees. Work is performed under moderate supervision.</p>\n",
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    "CorporateDescriptionStr": "<p></p>\n<p>Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.</p>\n<p>Our approach to careers is simple yet powerful: Make our mission your passion.</p>\n<ul style=\"margin-top:0in\">\n <li>FORTUNE<i>&nbsp;</i>100 Best Companies to Work For® 2025</li>\n <li>Yello and WayUp Top 100 Internship Programs</li>\n <li>Computerworld® Best Places to Work in IT</li>\n <li>Newsweek Most Loved Workplaces</li>\n <li>2025 PEOPLE® Companies That Care</li>\n <li>Newsweek Most Trustworthy Companies in America</li>\n <li>Military Times 2025 Best for Vets Employers</li>\n <li>Best Companies for Latinos to Work for 2025</li>\n <li>Forbes® 2025 America’s Best Large Employers</li>\n <li>Forbes® 2025 America's Best Employers for New Grads</li>\n <li>Forbes® 2025 America's Best Employers for Tech Workers</li>\n <li>2025 RippleMatch Campus Forward Award Winner for Overall Excellence&nbsp;</li>\n <li>Military.com Top Military Spouse Employers 2025&nbsp;</li>\n <li>2025 Handshake Early Talent Award</li>\n</ul>\n<p>&nbsp;</p>\n<p>From&nbsp;<i>Fortune</i>. ©2025&nbsp;<i>Fortune</i>&nbsp;Media IP Limited. All rights reserved. Used under license.&nbsp;<i>Fortune</i>&nbsp;and&nbsp;<i>Fortune</i>&nbsp;Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.</p>\n<p><b>Equal Employment Opportunity:</b>&nbsp;All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.</p>\n<p><b>Accommodations:&nbsp;</b>If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.</p>\n<p><b>Disclaimers:</b>&nbsp;Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the&nbsp;<a href=\"https://fa-etbx-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/nfcu/pages/employee-benefits\" target=\"_blank\" rel=\"nofollow\">Benefits page</a>&nbsp;of the Navy Federal Career Site.</p>\n<p><b>Protect Yourself from Job Scams:</b>&nbsp;Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.</p>\n<p><b>Bank Secrecy Act:</b>&nbsp;Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.</p>",
    "ExternalPostedStartDate": "2026-06-16T16:13:24+00:00",
    "ExternalQualificationsStr": "<ul><li>Experience in performing clerical and/or administrative duties/responsibilities</li><li>Experience in customer service, preferably in a financial institution</li><li>Experience in leading, guiding and mentoring others</li><li>Ability to work independently and in a team environment</li><li>Ability to manage multiple priorities independently and/or in a team environment to achieve goals</li><li>Ability to maintain confidentiality and demonstrate integrity</li><li>Experience in de-escalating complaints and conflicts</li><li>Ability to influence, negotiate and persuade to reach agreeable exchange and positive outcomes</li><li>Advanced administrative, clerical, and technical skills</li><li>Advanced skill performing mathematical calculations and working accurately with numbers</li><li>Advanced skill interacting with staff, management, and members diplomatically and tactfully</li><li>Advanced skill building effective relationships through rapport, trust, diplomacy and tact</li><li>Advanced skill maintaining composure in a high production and changing environment</li><li>Advanced active listening skills to respond to inquiries and requests</li><li>Effective organizational, planning and time management skills</li><li>Effective skill presenting findings, conclusions, alternatives and information clearly and concisely</li><li>Effective research, analytical, and problem solving skills</li><li>Effective skill maintaining accuracy with attention to detail and meeting deadlines</li><li>Effective skill exercising initiative and using good judgment to make sound decisions</li><li>Effective skill following, interpreting and applying guidelines, procedures, practices, regulations</li><li>Effective skill communicating with all levels within an organization</li><li>Advanced verbal and written communication skills</li><li>Advanced word processing, spreadsheet, and presentation software skills</li></ul><p><strong>Desired Qualifications</strong></p><ul><li>Working knowledge of NFCU's products, services, programs, policies and procedures</li><li>Working knowledge of NFCU's functions, philosophy, operations and organizational objectives</li></ul><p>&nbsp;</p><p><strong>Additional Information</strong></p><p><strong>Hours:&nbsp;</strong></p><ul><li>Monday - Friday, 9:00AM - 5:30PM</li></ul><p>&nbsp;</p><p><strong>Location:&nbsp;</strong></p><ul><li>5510 Heritage Oaks Drive, Pensacola, FL 32526</li></ul>",
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