CLIENT SUCCESS CHAMPION I

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    "jobTitle": "CLIENT SUCCESS CHAMPION I",
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    "description": "<p style=\"margin-left:0in; margin-right:0in\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\"><strong>POSITION DESCRIPTION</strong></span></span></p>\r\n\r\n<p style=\"margin-left:0in; margin-right:0in\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">The Client Success Champion I (CSC I) is responsible for delivering excellent service through personalized, efficient, and accurate handling of client needs.&nbsp; They enhance the client&rsquo;s experience by providing exceptional, professional, and consistent service using a video system or providing branch relief coverage.&nbsp; The duties of the CSC I include but are not limited to, processing all teller transactions, answering phones, following up on client inquiries and assisting in various Branch Support related tasks.&nbsp; All retail employees are responsible for identifying referral opportunities and making qualified referrals to branch leadership team and business partners. </span></span></p>\r\n\r\n<p style=\"margin-left:0in; margin-right:0in\">&nbsp;</p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span aptos=\"\"><span style=\"color:#000000;\">This is a&nbsp;part‑time role at 20 hours a week, with a schedule of Monday through Friday with 4 hours each day. Shift times will vary and will be scheduled between the hours of 9:45am and 5:15pm. This position is eligible for medical benefits</span>.&nbsp;</span></span><br />\r\n&nbsp;</p>\r\n",
    "jobCategory": "Banking",
    "salaryRange": "$20.40 - $30.35 Hourly",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"CLIENT SUCCESS CHAMPION I\",\"identifier\":\"J0QV00167504\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/7B5DF4BA949FB6F77428E8624A5FEA55/jobs/167504\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=7B5DF4BA949FB6F77428E8624A5FEA55\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":20.4,\"maxValue\":30.35,\"unitText\":\"\"}},\"datePosted\":\"2026-06-05\",\"description\":\"Job DetailsJob Location: Mountlake Terrace - Mountlake Terrace, WA 98043Position Type: Part TimeEducation Level: High SchoolSalary Range: $20.40 - $30.35 HourlyJob Category: BankingPOSITION DESCRIPTION\\r\\n\\r\\nThe Client Success Champion I (CSC I) is responsible for delivering excellent service through personalized, efficient, and accurate handling of client needs.&nbsp; They enhance the client&rsquo;s experience by providing exceptional, professional, and consistent service using a video system or providing branch relief coverage.&nbsp; The duties of the CSC I include but are not limited to, processing all teller transactions, answering phones, following up on client inquiries and assisting in various Branch Support related tasks.&nbsp; All retail employees are responsible for identifying referral opportunities and making qualified referrals to branch leadership team and business partners. \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nThis is a&nbsp;part‑time role at 20 hours a week, with a schedule of Monday through Friday with 4 hours each day. Shift times will vary and will be scheduled between the hours of 9:45am and 5:15pm. This position is eligible for medical benefits.&nbsp;\\r\\n&nbsp;\\r\\nQualificationsPOSITION QUALIFICATIONS\\r\\nHigh School diploma or GED required. Level experience requirements or equal experience and education. &nbsp;Level I minimum of 1 year cash handling or customer service experience. &nbsp;Level II requires at least 1 year of teller experience. &nbsp;Level III requires at least 2 years banking, customer service. &nbsp;Skill competencies required include, but are not limited to:&nbsp;\\r\\n\\r\\n\\r\\n\\tComfortable with emerging technologies such as virtual client interactions.\\r\\n\\tAbility to multi-task by operating multiple computer programs at one time.\\r\\n\\tExcellent relationship building and interpersonal skills.\\r\\n\\tStrong client focus and effective listening skills.\\r\\n\\tCash handling skills with good balancing record.\\r\\n\\tStrong attention to detail.\\r\\n\\tFlexible with shifting priorities. \\r\\n\\tAbility to work both independently and as a team player.\\r\\n\\tStrong organizational and multi-tasking skills in a fast-paced environment. \\r\\n\\tPractice ethical behavior and understand the need for confidentiality.\\r\\n\\tBranch hours to include Saturday hours.\\r\\n\\tMust be able to travel to Retail branch locations as needed.\\r\\n\\tEnsure compliance with regulatory requirements, including the Bank Secrecy Act.\\r\\n\\tMust be able to lift 25 pounds.\\r\\n\\t&nbsp;\\r\\n\\r\\n\\r\\nPOSITION RESPONSIBILITIES&nbsp;\\r\\nDuties may include but not limited to the following:\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nResponsibility #1&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Branch Financial Performance / Customer Service&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\\tActively supports the organizations sales objectives and campaigns by cross-selling products or by listening for client needs and referring to appropriate business lines as needed. \\r\\n\\tBranch consistently achieves financial goals, everyone has a role in hitting those goals.\\r\\n\\tCompletes all required compliance training and other training in a timely manner. \\r\\n\\tActively participates in self-development and training to increase productivity. \\r\\n\\tOpportunistically provides relationship review with existing clients, asking questions and listening effectively to maintain rapport and gain additional business. (We are relationship bankers, not transactional bankers).\\r\\n\\r\\n\\r\\n\\r\\n\\tProvide excellent customer service and meet service standards, responds to client inquiries and requests in a timely manner. Answers calls and replies to emails within service standards.\\r\\n\\tQuickly identifies problems that arise and provides resolution or referral.\\r\\n\\tWorks cooperatively with Client Success Manager and Relationship Manager to resolve issues to the client&rsquo;s satisfaction. \\r\\n\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nResponsibility #2&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Transaction Management&nbsp;\\r\\n\\r\\n\\r\\n\\tAccurately and efficiently processes a variety of client financial transactions in accordance with established policies and procedures. \\r\\n\\tConsistently balance cash drawer within established guidelines. \\r\\n\\tPerforms a variety of general tasks such as completing forms, maintaining files, and reviewing daily reports. \\r\\n\\tEnsures required forms associated with transactions are submitted to the proper department in a timely manner. \\r\\n\\tEnsures compliance with BSA and other regulations associated with this position. \\r\\n\\tDemonstrates proficiency in identifying suspicious activity and ensuring completion of required reports in accordance with BSA regulations and internal policies and procedures.&nbsp; \\r\\n\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nResponsibility #3&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Communication&nbsp;\\r\\n\\r\\n\\r\\n\\tDemonstrates interpersonal skills along with the ability to maintain a professional, outgoing, and pleasant demeanor at all times.\\r\\n\\tCommunicate effectively to relevant parties verbally and in written form. \\r\\n\\tAbility to gather, analyze and integrate information effectively. \\r\\n\\tSeek solutions for clients, behave professionally and listen actively. \\r\\n\\tAccepts responsibility for own actions and accepts coaching.\\r\\n\\tActively participates in team meetings.\\r\\n\\t\\r\\n\\t&nbsp;\\r\\n\\r\\n\\r\\nOther Duties as Assigned&nbsp;\\r\\nEach employee makes a significant contribution to the success of Sound Community Bank. Employees must have an overall understanding of department operations, and ensure compliance with regulatory requirements, including the Bank Secrecy Act. It is expected that each employee will readily accept additional duties and offer their services wherever and whenever necessary to ensure our success.\\r\\n\\r\\n\\r\\nCorporate Core Values&nbsp;\\r\\nDemonstrates behavior and actions which support Sound Community Bank&#39;s values and actively participates in volunteering.\\r\\n\\r\\nOur employees are our most important asset\\r\\nResults matter\\r\\nCommunity is our heart\\r\\nAccess and sustainability are critical\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nCompensation\\r\\n&nbsp;\\r\\n\\r\\nCSC level is dependent on previous banking experience and new hires typically start at the lower end of each range.&nbsp;\\r\\n\\r\\nCSC I $20.40 - $30.55\\r\\nCSC II $21.15 - $31.70\\r\\nCSC III $22.25 - $33.35\\r\\n\\r\\nThis position is eligible for a quarterly incentive bonus of up to 10% of quarterly wages based on the achievement of personal and branch performance goals.&nbsp;\\r\\n\\r\\n\\r\\n\\r\\nHealth and Retirement Benefits\\r\\nHealth, Dental, and Vision insurance plans for employee and dependents\\r\\nEmployer-paid Group Life &amp; AD/D insurance\\r\\nWellness Program discount towards medical insurance premiums, Employee Assistance Program\\r\\n401(k) plan options with up to 3.5% employer match and Employee Stock Ownership Program (ESOP)\\r\\nVoluntary benefits include: Health Savings Account (HSA), Voluntary Life &amp; AD/D, Accident Plan, Critical Illness Coverage, Short-term Disability, Long-term Disability, Flexible Spending Account (FSA) and Dependent Care Account\\r\\n\\r\\n\\r\\nTime-off Benefits\\r\\nTwo weeks Paid Vacation, Paid Employee Days for Birthday and Hire Date Anniversary, Paid Sick and Safe Time (7 days per year), Bank Paid Holidays (11 per calendar year)\\r\\n\\r\\n\\r\\nOther Benefits\\r\\nWe also offer the following (some perimeters apply): Tenure Bonus Program, Continuing Education/Tuition Assistance &ndash; up to $2,500 per year, Student Loan Debt Repayment - up to $100 per month, ORCA Passport/Transportation Alternatives/Benefit Allowance, Charitable Donation Matching Program, Gym/Health monthly reimbursement, Pet Insurance monthly reimbursement, Employee mortgage and consumer loans, Banking services (of course!) free of normal service charges, Employee Recognition Program\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nEEO is the Law\\r\\nSound Community Bank is an equal opportunity employer,&nbsp;and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status or any other characteristic protected by law.&nbsp;\\r\\n\\r\\n\\r\\nHOW TO APPLY\\r\\nApply for the position by clicking on the Apply&nbsp;button or visit our Career Center for all open positions at&nbsp;https://www.soundcb.com/about-us/career-opportunities.html\\r\\n\",\"responsibilities\":\"POSITION DESCRIPTION\\r\\n\\r\\nThe Client Success Champion I (CSC I) is responsible for delivering excellent service through personalized, efficient, and accurate handling of client needs.&nbsp; They enhance the client&rsquo;s experience by providing exceptional, professional, and consistent service using a video system or providing branch relief coverage.&nbsp; The duties of the CSC I include but are not limited to, processing all teller transactions, answering phones, following up on client inquiries and assisting in various Branch Support related tasks.&nbsp; All retail employees are responsible for identifying referral opportunities and making qualified referrals to branch leadership team and business partners. \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nThis is a&nbsp;part‑time role at 20 hours a week, with a schedule of Monday through Friday with 4 hours each day. Shift times will vary and will be scheduled between the hours of 9:45am and 5:15pm. This position is eligible for medical benefits.&nbsp;\\r\\n&nbsp;\\r\\n\",\"employmentType\":\"PART_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Sound Community Bank\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=7B5DF4BA949FB6F77428E8624A5FEA55\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"22807 44th Avenue West\",\"addressLocality\":\"Mountlake Terrace\",\"addressRegion\":\"WA\",\"postalCode\":98043,\"addressCountry\":\"USA\"}},\"qualifications\":\"POSITION QUALIFICATIONS\\r\\nHigh School diploma or GED required. Level experience requirements or equal experience and education. &nbsp;Level I minimum of 1 year cash handling or customer service experience. &nbsp;Level II requires at least 1 year of teller experience. &nbsp;Level III requires at least 2 years banking, customer service. &nbsp;Skill competencies required include, but are not limited to:&nbsp;\\r\\n\\r\\n\\r\\n\\tComfortable with emerging technologies such as virtual client interactions.\\r\\n\\tAbility to multi-task by operating multiple computer programs at one time.\\r\\n\\tExcellent relationship building and interpersonal skills.\\r\\n\\tStrong client focus and effective listening skills.\\r\\n\\tCash handling skills with good balancing record.\\r\\n\\tStrong attention to detail.\\r\\n\\tFlexible with shifting priorities. \\r\\n\\tAbility to work both independently and as a team player.\\r\\n\\tStrong organizational and multi-tasking skills in a fast-paced environment. \\r\\n\\tPractice ethical behavior and understand the need for confidentiality.\\r\\n\\tBranch hours to include Saturday hours.\\r\\n\\tMust be able to travel to Retail branch locations as needed.\\r\\n\\tEnsure compliance with regulatory requirements, including the Bank Secrecy Act.\\r\\n\\tMust be able to lift 25 pounds.\\r\\n\\t&nbsp;\\r\\n\\r\\n\\r\\nPOSITION RESPONSIBILITIES&nbsp;\\r\\nDuties may include but not limited to the following:\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nResponsibility #1&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Branch Financial Performance / Customer Service&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\\tActively supports the organizations sales objectives and campaigns by cross-selling products or by listening for client needs and referring to appropriate business lines as needed. \\r\\n\\tBranch consistently achieves financial goals, everyone has a role in hitting those goals.\\r\\n\\tCompletes all required compliance training and other training in a timely manner. \\r\\n\\tActively participates in self-development and training to increase productivity. \\r\\n\\tOpportunistically provides relationship review with existing clients, asking questions and listening effectively to maintain rapport and gain additional business. (We are relationship bankers, not transactional bankers).\\r\\n\\r\\n\\r\\n\\r\\n\\tProvide excellent customer service and meet service standards, responds to client inquiries and requests in a timely manner. Answers calls and replies to emails within service standards.\\r\\n\\tQuickly identifies problems that arise and provides resolution or referral.\\r\\n\\tWorks cooperatively with Client Success Manager and Relationship Manager to resolve issues to the client&rsquo;s satisfaction. \\r\\n\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nResponsibility #2&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Transaction Management&nbsp;\\r\\n\\r\\n\\r\\n\\tAccurately and efficiently processes a variety of client financial transactions in accordance with established policies and procedures. \\r\\n\\tConsistently balance cash drawer within established guidelines. \\r\\n\\tPerforms a variety of general tasks such as completing forms, maintaining files, and reviewing daily reports. \\r\\n\\tEnsures required forms associated with transactions are submitted to the proper department in a timely manner. \\r\\n\\tEnsures compliance with BSA and other regulations associated with this position. \\r\\n\\tDemonstrates proficiency in identifying suspicious activity and ensuring completion of required reports in accordance with BSA regulations and internal policies and procedures.&nbsp; \\r\\n\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nResponsibility #3&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Communication&nbsp;\\r\\n\\r\\n\\r\\n\\tDemonstrates interpersonal skills along with the ability to maintain a professional, outgoing, and pleasant demeanor at all times.\\r\\n\\tCommunicate effectively to relevant parties verbally and in written form. \\r\\n\\tAbility to gather, analyze and integrate information effectively. \\r\\n\\tSeek solutions for clients, behave professionally and listen actively. \\r\\n\\tAccepts responsibility for own actions and accepts coaching.\\r\\n\\tActively participates in team meetings.\\r\\n\\t\\r\\n\\t&nbsp;\\r\\n\\r\\n\\r\\nOther Duties as Assigned&nbsp;\\r\\nEach employee makes a significant contribution to the success of Sound Community Bank. Employees must have an overall understanding of department operations, and ensure compliance with regulatory requirements, including the Bank Secrecy Act. It is expected that each employee will readily accept additional duties and offer their services wherever and whenever necessary to ensure our success.\\r\\n\\r\\n\\r\\nCorporate Core Values&nbsp;\\r\\nDemonstrates behavior and actions which support Sound Community Bank&#39;s values and actively participates in volunteering.\\r\\n\\r\\nOur employees are our most important asset\\r\\nResults matter\\r\\nCommunity is our heart\\r\\nAccess and sustainability are critical\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nCompensation\\r\\n&nbsp;\\r\\n\\r\\nCSC level is dependent on previous banking experience and new hires typically start at the lower end of each range.&nbsp;\\r\\n\\r\\nCSC I $20.40 - $30.55\\r\\nCSC II $21.15 - $31.70\\r\\nCSC III $22.25 - $33.35\\r\\n\\r\\nThis position is eligible for a quarterly incentive bonus of up to 10% of quarterly wages based on the achievement of personal and branch performance goals.&nbsp;\\r\\n\\r\\n\\r\\n\\r\\nHealth and Retirement Benefits\\r\\nHealth, Dental, and Vision insurance plans for employee and dependents\\r\\nEmployer-paid Group Life &amp; AD/D insurance\\r\\nWellness Program discount towards medical insurance premiums, Employee Assistance Program\\r\\n401(k) plan options with up to 3.5% employer match and Employee Stock Ownership Program (ESOP)\\r\\nVoluntary benefits include: Health Savings Account (HSA), Voluntary Life &amp; AD/D, Accident Plan, Critical Illness Coverage, Short-term Disability, Long-term Disability, Flexible Spending Account (FSA) and Dependent Care Account\\r\\n\\r\\n\\r\\nTime-off Benefits\\r\\nTwo weeks Paid Vacation, Paid Employee Days for Birthday and Hire Date Anniversary, Paid Sick and Safe Time (7 days per year), Bank Paid Holidays (11 per calendar year)\\r\\n\\r\\n\\r\\nOther Benefits\\r\\nWe also offer the following (some perimeters apply): Tenure Bonus Program, Continuing Education/Tuition Assistance &ndash; up to $2,500 per year, Student Loan Debt Repayment - up to $100 per month, ORCA Passport/Transportation Alternatives/Benefit Allowance, Charitable Donation Matching Program, Gym/Health monthly reimbursement, Pet Insurance monthly reimbursement, Employee mortgage and consumer loans, Banking services (of course!) free of normal service charges, Employee Recognition Program\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nEEO is the Law\\r\\nSound Community Bank is an equal opportunity employer,&nbsp;and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status or any other characteristic protected by law.&nbsp;\\r\\n\\r\\n\\r\\nHOW TO APPLY\\r\\nApply for the position by clicking on the Apply&nbsp;button or visit our Career Center for all open positions at&nbsp;https://www.soundcb.com/about-us/career-opportunities.html\\r\\n\",\"experienceRequirements\":\"POSITION QUALIFICATIONS\\r\\nHigh School diploma or GED required. Level experience requirements or equal experience and education. &nbsp;Level I minimum of 1 year cash handling or customer service experience. &nbsp;Level II requires at least 1 year of teller experience. &nbsp;Level III requires at least 2 years banking, customer service. &nbsp;Skill competencies required include, but are not limited to:&nbsp;\\r\\n\\r\\n\\r\\n\\tComfortable with emerging technologies such as virtual client interactions.\\r\\n\\tAbility to multi-task by operating multiple computer programs at one time.\\r\\n\\tExcellent relationship building and interpersonal skills.\\r\\n\\tStrong client focus and effective listening skills.\\r\\n\\tCash handling skills with good balancing record.\\r\\n\\tStrong attention to detail.\\r\\n\\tFlexible with shifting priorities. \\r\\n\\tAbility to work both independently and as a team player.\\r\\n\\tStrong organizational and multi-tasking skills in a fast-paced environment. \\r\\n\\tPractice ethical behavior and understand the need for confidentiality.\\r\\n\\tBranch hours to include Saturday hours.\\r\\n\\tMust be able to travel to Retail branch locations as needed.\\r\\n\\tEnsure compliance with regulatory requirements, including the Bank Secrecy Act.\\r\\n\\tMust be able to lift 25 pounds.\\r\\n\\t&nbsp;\\r\\n\\r\\n\\r\\nPOSITION RESPONSIBILITIES&nbsp;\\r\\nDuties may include but not limited to the following:\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nResponsibility #1&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Branch Financial Performance / Customer Service&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\\tActively supports the organizations sales objectives and campaigns by cross-selling products or by listening for client needs and referring to appropriate business lines as needed. \\r\\n\\tBranch consistently achieves financial goals, everyone has a role in hitting those goals.\\r\\n\\tCompletes all required compliance training and other training in a timely manner. \\r\\n\\tActively participates in self-development and training to increase productivity. \\r\\n\\tOpportunistically provides relationship review with existing clients, asking questions and listening effectively to maintain rapport and gain additional business. (We are relationship bankers, not transactional bankers).\\r\\n\\r\\n\\r\\n\\r\\n\\tProvide excellent customer service and meet service standards, responds to client inquiries and requests in a timely manner. Answers calls and replies to emails within service standards.\\r\\n\\tQuickly identifies problems that arise and provides resolution or referral.\\r\\n\\tWorks cooperatively with Client Success Manager and Relationship Manager to resolve issues to the client&rsquo;s satisfaction. \\r\\n\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nResponsibility #2&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Transaction Management&nbsp;\\r\\n\\r\\n\\r\\n\\tAccurately and efficiently processes a variety of client financial transactions in accordance with established policies and procedures. \\r\\n\\tConsistently balance cash drawer within established guidelines. \\r\\n\\tPerforms a variety of general tasks such as completing forms, maintaining files, and reviewing daily reports. \\r\\n\\tEnsures required forms associated with transactions are submitted to the proper department in a timely manner. \\r\\n\\tEnsures compliance with BSA and other regulations associated with this position. \\r\\n\\tDemonstrates proficiency in identifying suspicious activity and ensuring completion of required reports in accordance with BSA regulations and internal policies and procedures.&nbsp; \\r\\n\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nResponsibility #3&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Communication&nbsp;\\r\\n\\r\\n\\r\\n\\tDemonstrates interpersonal skills along with the ability to maintain a professional, outgoing, and pleasant demeanor at all times.\\r\\n\\tCommunicate effectively to relevant parties verbally and in written form. \\r\\n\\tAbility to gather, analyze and integrate information effectively. \\r\\n\\tSeek solutions for clients, behave professionally and listen actively. \\r\\n\\tAccepts responsibility for own actions and accepts coaching.\\r\\n\\tActively participates in team meetings.\\r\\n\\t\\r\\n\\t&nbsp;\\r\\n\\r\\n\\r\\nOther Duties as Assigned&nbsp;\\r\\nEach employee makes a significant contribution to the success of Sound Community Bank. Employees must have an overall understanding of department operations, and ensure compliance with regulatory requirements, including the Bank Secrecy Act. It is expected that each employee will readily accept additional duties and offer their services wherever and whenever necessary to ensure our success.\\r\\n\\r\\n\\r\\nCorporate Core Values&nbsp;\\r\\nDemonstrates behavior and actions which support Sound Community Bank&#39;s values and actively participates in volunteering.\\r\\n\\r\\nOur employees are our most important asset\\r\\nResults matter\\r\\nCommunity is our heart\\r\\nAccess and sustainability are critical\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nCompensation\\r\\n&nbsp;\\r\\n\\r\\nCSC level is dependent on previous banking experience and new hires typically start at the lower end of each range.&nbsp;\\r\\n\\r\\nCSC I $20.40 - $30.55\\r\\nCSC II $21.15 - $31.70\\r\\nCSC III $22.25 - $33.35\\r\\n\\r\\nThis position is eligible for a quarterly incentive bonus of up to 10% of quarterly wages based on the achievement of personal and branch performance goals.&nbsp;\\r\\n\\r\\n\\r\\n\\r\\nHealth and Retirement Benefits\\r\\nHealth, Dental, and Vision insurance plans for employee and dependents\\r\\nEmployer-paid Group Life &amp; AD/D insurance\\r\\nWellness Program discount towards medical insurance premiums, Employee Assistance Program\\r\\n401(k) plan options with up to 3.5% employer match and Employee Stock Ownership Program (ESOP)\\r\\nVoluntary benefits include: Health Savings Account (HSA), Voluntary Life &amp; AD/D, Accident Plan, Critical Illness Coverage, Short-term Disability, Long-term Disability, Flexible Spending Account (FSA) and Dependent Care Account\\r\\n\\r\\n\\r\\nTime-off Benefits\\r\\nTwo weeks Paid Vacation, Paid Employee Days for Birthday and Hire Date Anniversary, Paid Sick and Safe Time (7 days per year), Bank Paid Holidays (11 per calendar year)\\r\\n\\r\\n\\r\\nOther Benefits\\r\\nWe also offer the following (some perimeters apply): Tenure Bonus Program, Continuing Education/Tuition Assistance &ndash; up to $2,500 per year, Student Loan Debt Repayment - up to $100 per month, ORCA Passport/Transportation Alternatives/Benefit Allowance, Charitable Donation Matching Program, Gym/Health monthly reimbursement, Pet Insurance monthly reimbursement, Employee mortgage and consumer loans, Banking services (of course!) free of normal service charges, Employee Recognition Program\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nEEO is the Law\\r\\nSound Community Bank is an equal opportunity employer,&nbsp;and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status or any other characteristic protected by law.&nbsp;\\r\\n\\r\\n\\r\\nHOW TO APPLY\\r\\nApply for the position by clicking on the Apply&nbsp;button or visit our Career Center for all open positions at&nbsp;https://www.soundcb.com/about-us/career-opportunities.html\\r\\n\",\"industry\":\"Banking\",\"validThrough\":\"-0001-11-30\",\"educationRequirements\":\"High School\"}",
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    "qualifications": "<p style=\"margin-left:0in; margin-right:0in\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\"><strong>POSITION QUALIFICATIONS</strong><br />\r\nHigh School diploma or GED required. Level experience requirements or equal experience and education. &nbsp;Level I minimum of 1 year cash handling or customer service experience. &nbsp;Level II requires at least 1 year of teller experience. &nbsp;Level III requires at least 2 years banking, customer service. &nbsp;Skill competencies required include, but are not limited to:&nbsp;</span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Comfortable with emerging technologies such as virtual client interactions.</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Ability to multi-task by operating multiple computer programs at one time.</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Excellent relationship building and interpersonal skills.</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Strong client focus and effective listening skills.</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Cash handling skills with good balancing record.</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Strong attention to detail.</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Flexible with shifting priorities. </span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Ability to work both independently and as a team player.</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Strong organizational and multi-tasking skills in a fast-paced environment. </span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Practice ethical behavior and understand the need for confidentiality.</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Branch hours to include Saturday hours.</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Must be able to travel to Retail branch locations as needed.</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Ensure compliance with regulatory requirements, including the Bank Secrecy Act.</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Must be able to lift 25 pounds.</span></span><br />\r\n\t&nbsp;</li>\r\n</ul>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\"><strong>POSITION RESPONSIBILITIES&nbsp;</strong><br />\r\n<em>Duties may include but not limited to the following:</em></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\"><strong><em>Responsibility #1</em></strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>Branch Financial Performance / Customer Service&nbsp;</strong></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Actively supports the organizations sales objectives and campaigns by cross-selling products or by listening for client needs and referring to appropriate business lines as needed. </span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Branch consistently achieves financial goals, everyone has a role in hitting those goals.</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Completes all required compliance training and other training in a timely manner. </span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Actively participates in self-development and training to increase productivity. </span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Opportunistically provides relationship review with existing clients, asking questions and listening effectively to maintain rapport and gain additional business. (We are relationship bankers, not transactional bankers).</span></span></li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Provide excellent customer service and meet service standards, responds to client inquiries and requests in a timely manner. Answers calls and replies to emails within service standards.</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Quickly identifies problems that arise and provides resolution or referral.</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Works cooperatively with Client Success Manager and Relationship Manager to resolve issues to the client&rsquo;s satisfaction. </span></span></li>\r\n</ul>\r\n\r\n<p><br />\r\n&nbsp;</p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\"><strong><em>Responsibility #2</em></strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>Transaction Management&nbsp;</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Accurately and efficiently processes a variety of client financial transactions in accordance with established policies and procedures. </span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Consistently balance cash drawer within established guidelines. </span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Performs a variety of general tasks such as completing forms, maintaining files, and reviewing daily reports. </span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Ensures required forms associated with transactions are submitted to the proper department in a timely manner. </span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Ensures compliance with BSA and other regulations associated with this position. </span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Demonstrates proficiency in identifying suspicious activity and ensuring completion of required reports in accordance with BSA regulations and internal policies and procedures.&nbsp; </span></span></li>\r\n</ul>\r\n\r\n<p><br />\r\n&nbsp;</p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\"><strong><em>Responsibility #3</em></strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>Communication&nbsp;</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Demonstrates interpersonal skills along with the ability to maintain a professional, outgoing, and pleasant demeanor at all times.</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Communicate effectively to relevant parties verbally and in written form. </span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Ability to gather, analyze and integrate information effectively. </span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Seek solutions for clients, behave professionally and listen actively. </span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Accepts responsibility for own actions and accepts coaching.</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Actively participates in team meetings.</span></span><br />\r\n\t<br />\r\n\t&nbsp;</li>\r\n</ul>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\"><strong><em>Other Duties as Assigned&nbsp;</em></strong><br />\r\nEach employee makes a significant contribution to the success of Sound Community Bank. Employees must have an overall understanding of department operations, and ensure compliance with regulatory requirements, including the Bank Secrecy Act. It is expected that each employee will readily accept additional duties and offer their services wherever and whenever necessary to ensure our success.</span></span></p>\r\n\r\n<p><br />\r\n<span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\"><strong><em>Corporate Core Values&nbsp;</em></strong><br />\r\nDemonstrates behavior and actions which support Sound Community Bank&#39;s values and actively participates in volunteering.<br />\r\n<br />\r\n<strong>O</strong>ur employees are our most important asset<br />\r\n<strong>R</strong>esults matter<br />\r\n<strong>C</strong>ommunity is our heart<br />\r\n<strong>A</strong>ccess and sustainability are critical</span></span></p>\r\n\r\n<p style=\"margin-left:0in; margin-right:0in\">&nbsp;</p>\r\n\r\n<p style=\"margin-left:0in; margin-right:0in\">&nbsp;</p>\r\n\r\n<p style=\"margin-left:0in; margin-right:0in\">&nbsp;</p>\r\n\r\n<p style=\"margin-left:0in; margin-right:0in\">&nbsp;</p>\r\n\r\n<p style=\"margin-left:0in; margin-right:0in\">&nbsp;</p>\r\n\r\n<p style=\"margin-left:0in; margin-right:0in\">&nbsp;</p>\r\n\r\n<p style=\"margin-left:0in; margin-right:0in\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\"><strong>Compensation</strong></span></span><br />\r\n&nbsp;</p>\r\n\r\n<p><span style=\"color:#000000;\"><em><span style=\"font-family:Arial,Helvetica,sans-serif\">CSC level is dependent on previous banking experience and n</span>ew hires typically start at the lower end of each range.&nbsp;</em></span></p>\r\n\r\n<p><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif\">CSC I $20.40 - $30.55<br />\r\nCSC II $21.15 - $31.70<br />\r\nCSC III $22.25 - $33.35</span></span></p>\r\n\r\n<p><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif\">This position is eligible for a quarterly incentive bonus of up to 10% of quarterly wages based on the achievement of personal and branch performance goals.&nbsp;</span></span></p>\r\n\r\n<p><br />\r\n<br />\r\n<span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Health and Retirement Benefits</strong><br />\r\nHealth, Dental, and Vision insurance plans for employee and dependents<br />\r\nEmployer-paid Group Life &amp; AD/D insurance<br />\r\nWellness Program discount towards medical insurance premiums, Employee Assistance Program<br />\r\n401(k) plan options with up to 3.5% employer match and Employee Stock Ownership Program (ESOP)<br />\r\nVoluntary benefits include: Health Savings Account (HSA), Voluntary Life &amp; AD/D, Accident Plan, Critical Illness Coverage, Short-term Disability, Long-term Disability, Flexible Spending Account (FSA) and Dependent Care Account</span></span></p>\r\n\r\n<p><br />\r\n<span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Time-off Benefits</strong><br />\r\nTwo weeks Paid Vacation, Paid Employee Days for Birthday and Hire Date Anniversary, Paid Sick and Safe Time (7 days per year), Bank Paid Holidays (11 per calendar year)</span></span></p>\r\n\r\n<p><br />\r\n<span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Other Benefits</strong><br />\r\nWe also offer the following (some perimeters apply): Tenure Bonus Program, Continuing Education/Tuition Assistance &ndash; up to $2,500 per year, Student Loan Debt Repayment - up to $100 per month, ORCA Passport/Transportation Alternatives/Benefit Allowance, Charitable Donation Matching Program, Gym/Health monthly reimbursement, Pet Insurance monthly reimbursement, Employee mortgage and consumer loans, Banking services (of course!) free of normal service charges, Employee Recognition Program</span></span></p>\r\n\r\n<p><br />\r\n&nbsp;</p>\r\n\r\n<p><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>EEO is the Law</strong><br />\r\nSound Community Bank is an equal opportunity employer,&nbsp;and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status or any other characteristic protected by law.&nbsp;</span></span></p>\r\n\r\n<p><br />\r\n<span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000;\"><strong>HOW TO APPLY</strong><br />\r\nApply for the position by clicking on the Apply&nbsp;button or visit our Career Center for all open positions at&nbsp;</span><a href=\"https://www.soundcb.com/about-us/career-opportunities.html\" target=\"_blank\"><span style=\"color:#000000;\">https://www.soundcb.com/about-us/career-opportunities.html</span></a></span></p>\r\n",
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