Junior IT Helpdesk Technician

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          "text": "<ul><li>Answer&#xa0;incoming helpdesk calls, emails, and support tickets in a timely manner</li><li>Monitor&#xa0;IT Helpdesk mailbox, review and convert requests to tickets, and assign to appropriate team members</li><li>Provide&#xa0;Level 1 phone, email, remote and on-site support to Spectrum employees and affiliates as required on a variety of desktop hardware and software, telecom and network issues.</li><li>Install and configure software application and systems ensuring they meet company needs</li><li>Enable&#xa0;support for system access, including creating and managing user accounts, operations and software licensing.</li><li>Provide&#xa0;support for mobile devices including configuration and management.</li><li>Document&#xa0;and tracks issues, status and resolution using incident management tools.</li><li>Conduct&#xa0;ticket reviews, statistic reports and execute special projects as required.</li><li>Provide excellent customer service and maintain a positive relationship with end-users</li></ul>",
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          "text": "<ul><li>University degree in IT or equivalent work experience, with minimum 1 year in technical support</li><li>Proficiency in MS Office365, mobile device management, and industry-standard business software applications</li><li>Understanding of LAN/WAN networking, Windows OS, Active Directory, and information security best practices</li><li>Experience with hardware and software configuration, troubleshooting, and deployment</li><li>Knowledge of mobile OS, devices, and printer support</li><li>Professional phone etiquette and rapport with users of varying technical expertise</li></ul>",
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          "text": "<p>Your happiness and well-being are top priorities at Spectrum!&#xa0; We offer competitive wages, paid sick days, RRSP matching and more!</p><p>We are hiring full time <strong>Junior IT Helpdesk Technician</strong> for our&#xa0;<strong>Mississauga&#xa0;</strong>office<strong>!&#xa0;</strong>In this role, you will be responsible in providing first-line technical support and assistance to end-users regarding hardware, software, or network related issues.&#xa0;</p><p>This position requires a shift rotation with shifts starting at 7:00 am, 4:00 pm, 12:00 am and 9:00 am. Shift rotation will include overnight and weekend work. This role is fully in office.&#xa0;</p><p>At Spectrum Health Care, our mission is re-imagining home care for clients and families to provide products and services they need, whenever care is required, delivered by the most qualified and compassionate staff.</p><p>Our people are the cornerstone of our business. By joining Spectrum Health Care you will be part of one of&#xa0;<strong>Canada’s Best Managed companies</strong>&#xa0;and a committed member of a team of highly skilled healthcare professionals.</p>",
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          "text": "<div sr-tagline=\"\"></div><p>This position is a current vacancy</p>\n<p><strong>Spectrum Health Care </strong>is thrilled to be named one of <strong>Canada’s Best Managed Companies.</strong> This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership. Click <strong><u><a href=\"https://spectrumhealthcare.com/resources/spectrum-health-care-named-one-of-canadas-best-managed-companies/\" rel=\"noopener noreferrer\">here</a></u></strong> to learn more about this esteemed honour. &#xa0;</p>\n<p>We thank all applicants, however, only those individuals selected for interviews will be contacted.</p><p>In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process.</p><p>If you require accommodation because of disability through the recruitment process, please contact Human Resources at ([email protected]) for assistance.</p>\n<p>Spectrum Health Care is committed to fostering, cultivating and building a culture of diversity, equity and inclusion within our organization. We strive to attract, engage and develop a workforce that reflects the diverse communities that we serve and we know a diverse workforce is key to the growth and success of our organization.</p>",
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