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Customer Service and Warranty Manager

Ceac1907 7313 4bf6 B842 F615e9c201a7 19000101 000001 · SJV Homes Main Office, Visalia, CA, US, Visalia, CA · Active · $90,000–$110,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyCeac1907 7313 4bf6 B842 F615e9c201a7 19000101 000001
TitleCustomer Service and Warranty Manager
Normalized title-
Department / team-
LocationSJV Homes Main, CA, United States
Work model-
Employment typeFull Time
Salary$90,000–$110,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-02 / 2026-06-05
Changed / last seen2026-06-06 / 2026-06-06

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ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in SJV Homes Main.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyCeac1907 7313 4bf6 B842 F615e9c201a7 19000101 000001
Sourcea3a8e186-f81a-431a-a029-19e9fb01aa96
ATS providerADP Workforce Now Recruiting

Description

About the Role: A new home is one of the biggest purchases of a lifetime, and what happens after the keys are handed over determines whether a homeowner becomes a lifelong advocate. The Customer Service and Warranty Manager manages that experience, serving as the primary contact for homeowners, coordinating with construction teams, subcontractors, and suppliers to resolve warranty issues, and shaping policies that reduce post-sale issues. Minimum Qualifications: Bachelor’s degree in Construction Management, Business Administration, or a related field, or equivalent work experience. Two years in customer service, warranty, and construction management within residential construction. Strong knowledge of single-family home construction and common warranty issues. Excellent communication and interpersonal skills across homeowners, contractors, and internal teams. Proficiency with customer relationship management (CRM) software and Microsoft Office Suite. Preferred Qualifications: Experience with single-family home builders or a similar warranty management role. Certification in Construction Management or Customer Service Management. Familiarity with U.S. home building codes, standards, and warranty regulations. Ability to analyze data and generate reports that improve warranty processes. Project management experience handling multiple warranty cases simultaneously. Physical Requirements: Ability to walk active construction sites and completed homes, including climbing stairs and ladders and navigating uneven terrain. Ability to inspect attics, crawl spaces, and other confined areas as needed to assess warranty issues. Ability to lift and carry up to 25 pounds occasionally. Ability to sit, stand, and use a computer for extended periods in an office setting. Valid California driver's license and ability to travel between job sites and homeowner properties. Responsibilities: Serve as the primary contact between homeowners and the construction team, resolving inquiries and warranty claims. Manage the warranty process end-to-end, scheduling inspections, coordinating repairs, and following up to confirm satisfaction. Maintain detailed records of warranty requests, repairs, and communications to surface trends and improvement areas. Partner with internal departments and external vendors to ensure warranty work meets standards and timelines. Train customer service reps and field staff on warranty policies and homeowner interaction best practices. Analyze warranty data to recommend construction and service improvements that reduce future claims. Proactively communicate with homeowners by setting expectations, providing updates, and ensuring a positive ownership experience. Skills: Clear, effective communication and construction knowledge enable accurate diagnosis of warranty issues and effective coordination with subcontractors. Compensation and Benefits What We Offer San Joaquin Valley Homes offers a comprehensive salary and benefits package. Starting Salary Range: $90,000–$110,000 annually DOE, plus year-end bonus opportunities. • Health Coverage : Medical, dental, and vision insurance. • Life Insurance : Base life insurance is provided at no cost to employees. • Supplemental Plan Options : Voluntary plans for life, accidental, hospital, long-term disability, and critical illness coverage. • Flexible Spending Accounts : Available for healthcare and dependent care. • Retirement Savings : 401(k) plan with employer match. • Paid Time Off : PTO accrual program and company holidays. • Wellness Support : Gym membership and wellness program. • Professional Growth : Opportunities for education, training, and development. • Employee Discounts : Discounts on new homes and products from preferred suppliers. • Collaborative and supportive team environment.

Full job record

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Org ID99003b40-7751-4f8a-876f-f81c25eb8b62
Source IDa3a8e186-f81a-431a-a029-19e9fb01aa96
Board IDa3a8e186-f81a-431a-a029-19e9fb01aa96
Provideradp_workforcenow
Provider Job Key589959
TitleCustomer Service and Warranty Manager
Normalized Title—
Statusactive
Activeyes
Location TextSJV Homes Main Office, Visalia, CA, US, Visalia, CA
Department—
Team—
Employment Typefull_time
Workplace Type—
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CountryUnited States
RegionCA
CitySJV Homes Main
Salary Raw90000.00 To 110000.00 (USD) Annually
Salary Min90,000
Salary Max110,000
Salary CurrencyUSD
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=ceac1907-7313-4bf6-b842-f615e9c201a7&ccId=19000101_000001&lang=en_US&type=JS&jobId=589959&jwId=9201315307908_1
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First Seen At2026-06-05 02:37:39Z
Last Seen At2026-06-06 12:25:19Z
Last Checked At2026-06-06 12:25:19Z
Last Changed At2026-06-06 12:25:19Z
Inactive At—
Source Posted At2026-06-02 15:24:00Z
Source Updated At—
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    "requisitionDescription": "<div><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;' data-pasted=\"true\"><strong><span style='font-size:15px;font-family:\"Arial\",sans-serif;color:black;'>About the Role:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;text-align:justify;background:white;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;color:black;'>A new home is one of the biggest purchases of a lifetime, and what happens after the keys are handed over determines whether a homeowner becomes a lifelong advocate. The Customer Service and Warranty Manager manages that experience, serving as the primary contact for homeowners, coordinating with construction teams, subcontractors, and suppliers to resolve warranty issues, and shaping policies that reduce post-sale issues.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><strong><span style='font-size:15px;font-family:\"Arial\",sans-serif;color:black;'>Minimum Qualifications:</span></strong></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:black;background:white;\"><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Bachelor&rsquo;s degree in Construction Management, Business Administration, or a related field, or equivalent work experience.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:black;background:white;\"><span style='font-size:15px;font-family:\"Arial\",sans-serif;color:black;'>Two</span><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>&nbsp;years in customer service, warranty, and construction management within residential construction.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:black;background:white;\"><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Strong knowledge of single-family home construction and common warranty issues.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:black;background:white;\"><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Excellent communication and interpersonal skills across homeowners, contractors, and internal teams.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:black;background:white;\"><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Proficiency with customer relationship management (CRM) software and Microsoft Office Suite.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><strong><span style='font-size:15px;font-family:\"Arial\",sans-serif;color:black;'>Preferred Qualifications:</span></strong></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:black;background:white;\"><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Experience with single-family home builders or a similar warranty management role.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:black;background:white;\"><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Certification in Construction Management or Customer Service Management.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:black;background:white;\"><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Familiarity with U.S. home building codes, standards, and warranty regulations.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:black;background:white;\"><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Ability to analyze data and generate reports that improve warranty processes.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:black;background:white;\"><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Project management experience handling multiple warranty cases simultaneously.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><strong><span style='font-size:15px;font-family:\"Arial\",sans-serif;color:black;'>Physical Requirements:</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:15px;color:black;'>Ability to walk active construction sites and completed homes, including climbing stairs and ladders and navigating uneven terrain.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:15px;color:black;'>Ability to inspect attics, crawl spaces, and other confined areas as needed to assess warranty issues.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:15px;color:black;'>Ability to lift and carry up to 25 pounds occasionally.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:15px;color:black;'>Ability to sit, stand, and use a computer for extended periods in an office setting.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:15px;color:black;'>Valid California driver&#39;s license and ability to travel between job sites and homeowner properties.</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><strong><span style='font-size:15px;font-family:\"Arial\",sans-serif;color:black;'>Responsibilities:</span></strong></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:black;background:white;\"><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Serve as the primary contact between homeowners and the construction team, resolving inquiries and warranty claims.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:black;background:white;\"><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Manage the warranty process end-to-end, scheduling inspections, coordinating repairs, and following up to confirm satisfaction.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:black;background:white;\"><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Maintain detailed records of warranty requests, repairs, and communications to surface trends and improvement areas.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:black;background:white;\"><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Partner with internal departments and external vendors to ensure warranty work meets standards and timelines.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:black;background:white;\"><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Train customer service reps and field staff on warranty policies and homeowner interaction best practices.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:black;background:white;\"><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Analyze warranty data to recommend construction and service improvements that reduce future claims.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:black;background:white;\"><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Proactively communicate with homeowners by setting expectations, providing updates, and ensuring a positive ownership experience.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><strong><span style='font-size:15px;font-family:\"Arial\",sans-serif;color:black;'>Skills:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;color:black;'>Clear, effective communication and construction knowledge enable accurate diagnosis of warranty issues and effective coordination with subcontractors.&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><u><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;color:black;'>Compensation and Benefits</span></u></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;color:black;'>What We Offer</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;color:black;'>San Joaquin Valley Homes offers a comprehensive salary and benefits package.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;color:black;'>Starting Salary Range: $90,000&ndash;$110,000 annually DOE, plus</span></strong><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;color:black;'>&nbsp;year-end bonus opportunities.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;color:black;'>&bull; <strong>Health Coverage</strong>: Medical, dental, and vision insurance.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;color:black;'>&bull; <strong>Life Insurance</strong>: Base life insurance is provided at no cost to employees.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;color:black;'>&bull; <strong>Supplemental Plan Options</strong>: Voluntary plans for life, accidental, hospital, long-term disability, and critical illness coverage.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;color:black;'>&bull; <strong>Flexible Spending Accounts</strong>: Available for healthcare and dependent care.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;color:black;'>&bull; <strong>Retirement Savings</strong>: 401(k) plan with employer match.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;color:black;'>&bull; <strong>Paid Time Off</strong>: PTO accrual program and company holidays.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;color:black;'>&bull; <strong>Wellness Support</strong>: Gym membership and wellness program.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;color:black;'>&bull; <strong>Professional Growth</strong>: Opportunities for education, training, and development.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;color:black;'>&bull; <strong>Employee Discounts</strong>: Discounts on new homes and products from preferred suppliers.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;color:black;'>&bull; Collaborative and supportive team environment.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p></div>\n",
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