Vice President of Customer Experience

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  "Title": "Vice President of Customer Experience",
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  "PostedDate": "2026-05-19T13:59:37.283Z",
  "JobCategoryName": "Management",
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  "BriefDescription": "Grant PUD is seeking a Vice President of Customer Experience to shape the future of CX at one of the nation’s leading public power utilities. This role will lead enterprise-wide customer transformation—aligning service delivery, customer solutions, and digital strategy to improve trust, clarity, and outcomes.\n\nOwn the end-to-end customer experience across customer service, billing, field coordination, large customer engagement, and customer-facing programs. Translate insight into action by setting measures, modernizing interactions, and ensuring reliable, transparent service.\n\nLead a multi-year CX roadmap, partner across Operations, Rates & Pricing, Customer Solutions, IT, and executive leadership, and deliver early wins while building long-term value.",
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  "RequisitionNumber": "VICEP002534"
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