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HomeCompaniesHcbt Fa Em2 Oraclecloud Com CX811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound

811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound

Hcbt Fa Em2 Oraclecloud Com CX · 1461-Thane-Neptune Elements-Kisan Nagar-MAH, Thane, Maharashtra, IN · On Site · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyHcbt Fa Em2 Oraclecloud Com CX
Title811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound
Normalized title-
Department / teamConsumer Bank
LocationMaharashtra, IN, United States
Work modelOn Site
Employment typeFull Time
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-06-05 / 2026-06-06
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Hcbt Fa Em2 Oraclecloud Com CX.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Maharashtra.Open
Department jobsActive postings in Consumer Bank.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyHcbt Fa Em2 Oraclecloud Com CX
Sourced05358b9-c208-4b20-9dd5-20a0789baf1f
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description As an 811 CEC Officer – Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel. Your role is pivotal in ensuring a seamless customer experience by resolving queries, providing product information, and facilitating sales conversions. You will engage with potential and existing customers, understand their needs, and recommend suitable banking solutions. This role demands excellent communication skills, a customer-first mindset, and the ability to work in a fast-paced, target-driven environment. You will also be responsible for maintaining accurate records of customer interactions and contributing to the overall performance of the contact centre. Responsibilities Handle inbound customer queries and provide prompt, accurate resolutions. Inform customers about Kotak 811 products and services using structured scripts. Answer questions related to banking products, digital services, and account features. Understand customer requirements and recommend suitable solutions. Facilitate sales conversions by closing deals during inbound interactions. Maintain detailed records of calls, customer feedback, and sales outcomes. Monitor individual sales performance and strive to meet assigned quotas. Go the extra mile to ensure customer satisfaction and encourage future engagement. Make product recommendations based on customer needs and preferences. Adhere to all company policies, procedures, and compliance guidelines. Collaborate with team members to improve service delivery and customer experience.

Full job record

Job ID77293ae6d2ffd2269ba0366ed855ceb2898ccb75
Org IDe9b71e82-e4b7-45fc-a0e3-aa3cfb7b5728
Source IDd05358b9-c208-4b20-9dd5-20a0789baf1f
Board IDd05358b9-c208-4b20-9dd5-20a0789baf1f
Provideroracle_hcm
Provider Job Key242638
Title811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound
Normalized Title
Statusactive
Activeyes
Location Text1461-Thane-Neptune Elements-Kisan Nagar-MAH, Thane, Maharashtra, IN
DepartmentConsumer Bank
Team
Employment Typefull_time
Workplace Typeon_site
Remote Policy
CountryUnited States
RegionIN
CityMaharashtra
Salary RawDescription As an 811 CEC Officer – Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel. Your role is pivotal in ensuring a seamless customer experience by resolving queries, providing product information, and facilitating sales conversions. You will engage with potential and existing customers, understand their needs, and recommend suitable banking solutions. This role demands excellent communication skills, a customer-first mindset, and the ability to work in a fast-paced, target-driven environment. You will also be responsible for maintaining accurate records of customer interactions and contributing to the overall performance of the contact centre. Responsibilities Handle inbound customer queries and provide prompt, accurate resolutions. Inform customers about Kotak 811 products and services using structured scripts. Answer questions related to banking products, digital services, and account features. Understand customer requirements and recommend suitable solutions. Facilitate sales conversions by closing deals during inbound interactions. Maintain detailed records of calls, customer feedback, and sales outcomes. Monitor individual sales performance and strive to meet assigned quotas. Go the extra mile to ensure customer satisfaction and encourage future engagement. Make product recommendations based on customer needs and preferences. Adhere to all company policies, procedures, and compliance guidelines. Collaborate with team members to improve service delivery and customer experience.
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://hcbt.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/242638
Apply URLhttps://hcbt.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/242638
First Seen At2026-06-06 11:17:27Z
Last Seen At2026-06-06 11:17:27Z
Last Checked At2026-06-06 11:17:27Z
Last Changed At2026-06-06 11:17:27Z
Inactive At
Source Posted At2026-06-05 06:56:37Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=hcbt.fa.em2.oraclecloud.com|CX/date=2026-06-06/2026-06-06T11-13-33-504Z-d94a4b1379bd03e17a89ce302b2522aad4ec8e828e95e3d6b96a6c895ac622b2.json
Event Fields
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Parsed Structured
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Extensions
{}
Native Structured
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