Home › Companies › Hcbt Fa Em2 Oraclecloud Com CX › 811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound
811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound
Hcbt Fa Em2 Oraclecloud Com CX · 1461-Thane-Neptune Elements-Kisan Nagar-MAH, Thane, Maharashtra, IN · On Site · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Hcbt Fa Em2 Oraclecloud Com CX |
| Title | 811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound |
| Normalized title | - |
| Department / team | Consumer Bank |
| Location | Maharashtra, IN, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-06-05 / 2026-06-06 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Hcbt Fa Em2 Oraclecloud Com CX. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Maharashtra. | Open |
| Department jobs | Active postings in Consumer Bank. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Hcbt Fa Em2 Oraclecloud Com CX |
| Source | d05358b9-c208-4b20-9dd5-20a0789baf1f |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
As an 811 CEC Officer – Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel. Your role is pivotal in ensuring a seamless customer experience by resolving queries, providing product information, and facilitating sales conversions. You will engage with potential and existing customers, understand their needs, and recommend suitable banking solutions. This role demands excellent communication skills, a customer-first mindset, and the ability to work in a fast-paced, target-driven environment. You will also be responsible for maintaining accurate records of customer interactions and contributing to the overall performance of the contact centre.
Responsibilities
Handle inbound customer queries and provide prompt, accurate resolutions. Inform customers about Kotak 811 products and services using structured scripts. Answer questions related to banking products, digital services, and account features. Understand customer requirements and recommend suitable solutions. Facilitate sales conversions by closing deals during inbound interactions. Maintain detailed records of calls, customer feedback, and sales outcomes. Monitor individual sales performance and strive to meet assigned quotas. Go the extra mile to ensure customer satisfaction and encourage future engagement. Make product recommendations based on customer needs and preferences. Adhere to all company policies, procedures, and compliance guidelines. Collaborate with team members to improve service delivery and customer experience.
Full job record
| Job ID | 77293ae6d2ffd2269ba0366ed855ceb2898ccb75 |
| Org ID | e9b71e82-e4b7-45fc-a0e3-aa3cfb7b5728 |
| Source ID | d05358b9-c208-4b20-9dd5-20a0789baf1f |
| Board ID | d05358b9-c208-4b20-9dd5-20a0789baf1f |
| Provider | oracle_hcm |
| Provider Job Key | 242638 |
| Title | 811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | 1461-Thane-Neptune Elements-Kisan Nagar-MAH, Thane, Maharashtra, IN |
| Department | Consumer Bank |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | IN |
| City | Maharashtra |
| Salary Raw | Description As an 811 CEC Officer – Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel. Your role is pivotal in ensuring a seamless customer experience by resolving queries, providing product information, and facilitating sales conversions. You will engage with potential and existing customers, understand their needs, and recommend suitable banking solutions. This role demands excellent communication skills, a customer-first mindset, and the ability to work in a fast-paced, target-driven environment. You will also be responsible for maintaining accurate records of customer interactions and contributing to the overall performance of the contact centre. Responsibilities Handle inbound customer queries and provide prompt, accurate resolutions. Inform customers about Kotak 811 products and services using structured scripts. Answer questions related to banking products, digital services, and account features. Understand customer requirements and recommend suitable solutions. Facilitate sales conversions by closing deals during inbound interactions. Maintain detailed records of calls, customer feedback, and sales outcomes. Monitor individual sales performance and strive to meet assigned quotas. Go the extra mile to ensure customer satisfaction and encourage future engagement. Make product recommendations based on customer needs and preferences. Adhere to all company policies, procedures, and compliance guidelines. Collaborate with team members to improve service delivery and customer experience. |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://hcbt.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/242638 |
| Apply URL | https://hcbt.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/242638 |
| First Seen At | 2026-06-06 11:17:27Z |
| Last Seen At | 2026-06-06 11:17:27Z |
| Last Checked At | 2026-06-06 11:17:27Z |
| Last Changed At | 2026-06-06 11:17:27Z |
| Inactive At | — |
| Source Posted At | 2026-06-05 06:56:37Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=hcbt.fa.em2.oraclecloud.com|CX/date=2026-06-06/2026-06-06T11-13-33-504Z-d94a4b1379bd03e17a89ce302b2522aad4ec8e828e95e3d6b96a6c895ac622b2.json |
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