Product Engineer – AI Operations

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      "role": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><b><strong style=\"color:rgb(97,131,216);background-color:rgb(255,255,255);font-size:12pt;white-space:pre-wrap;\">Where You'll Work:&nbsp;</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(37,37,40);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Full-time, in-office at our headquarters in Dallas, TX.</span></li><li style=\"color:rgb(37,37,40);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">You’ll be right in the heart of the action, surrounded by a team of passionate, high-energy individuals who thrive in a collaborative, fast-paced environment.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><b><strong style=\"color:rgb(97,131,216);background-color:rgb(255,255,255);font-size:12pt;white-space:pre-wrap;\">What You'll Do:&nbsp;</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">AI-powered internal workflows that reduce manual effort across Customer Success, Support, Sales, and Account Management</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">RAG pipelines and knowledge retrieval systems that give internal teams fast, accurate access to the information they need</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Process discovery and requirements gathering – sitting with teams, mapping their workflows, and identifying where AI can eliminate friction</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Internal tooling and automations that connect LLMs to real business processes – not demos, working systems</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Evaluation frameworks and KPIs for every initiative you own – you define what success looks like and prove it</span></li></ul><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Responsibilities</strong></b></h3><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Identify and prioritize AI and automation opportunities across internal teams, building your own roadmap of high-impact projects</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Gather requirements in loosely defined problem spaces – translate what teams need into scoped, buildable solutions</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Design, build, and deploy AI-powered workflows and tools end to end – from architecture through implementation and rollout</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Communicate complex technical concepts clearly to non-technical stakeholders so they understand what’s being built, why, and what it means for them</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Define and track your own KPIs – show measurable value and keep momentum across concurrent projects</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Stay current on LLM capabilities, RAG architectures, and AI tooling – and know what’s production-ready vs. hype</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><b><strong style=\"color:rgb(97,131,216);font-size:12pt;white-space:pre-wrap;\">What We're Looking For:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(37,37,40);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">1–3 years of software engineering experience (front-end, full-stack, or adjacent technical roles)</span></li><li style=\"color:rgb(37,37,40);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Strong technical foundation – you can reason about system architecture, APIs, and data pipelines, and you’re comfortable getting hands-on when needed</span></li><li style=\"color:rgb(37,37,40);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Genuine interest in transitioning from engineering into product-facing, people-oriented work</span></li><li style=\"color:rgb(37,37,40);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Exceptional communication skills – you can take complex technical information and distill it into language non-technical users understand and trust</span></li><li style=\"color:rgb(37,37,40);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Comfort with ambiguity – you can operate in undefined problem spaces, gather your own requirements, and build things out independently</span></li><li style=\"color:rgb(37,37,40);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Self-directed and accountable – you define your own KPIs, show value proactively, and keep projects moving without constant oversight</span></li><li style=\"color:rgb(37,37,40);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Preferred Experience</span></li><li style=\"color:rgb(37,37,40);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Hands-on experience with LLMs, prompt engineering, or RAG pipelines</span></li><li style=\"color:rgb(37,37,40);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Background in SaaS, field service, or B2B software</span></li><li style=\"color:rgb(37,37,40);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Experience working cross-functionally with non-technical teams (CS, Sales, Operations)</span></li><li style=\"color:rgb(37,37,40);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Familiarity with AI developer tools (Claude, OpenAI, vector databases, eval frameworks)</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><b><strong style=\"color:rgb(97,131,216);font-size:12pt;white-space:pre-wrap;\">Why You’ll Love Working Here:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(37,37,40);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><b><strong style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Impactful, Fast-Paced Startup Culture: </strong></b><span style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Work on exciting projects that truly move the needle.</span></li><li style=\"color:rgb(37,37,40);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><b><strong style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Comprehensive Health Coverage: </strong></b><span style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Medical insurance, plus dental &amp; vision benefits to keep you covered.</span></li><li style=\"color:rgb(37,37,40);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><b><strong style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Lunches Provided Monday–Friday: </strong></b><span style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Delicious meals on us to fuel your day.</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(37,37,40);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><b><strong style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Health &amp; Wellness Perks</strong></b><span style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">: Memberships to keep you feeling your best.</span></li><li style=\"color:rgb(37,37,40);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><b><strong style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">401(k) Plan: </strong></b><span style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Secure your future while you grow with us.</span></li><li style=\"color:rgb(37,37,40);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><b><strong style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Clear Path for Growth: </strong></b><span style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Transparent career progression, professional development, and promotion opportunities.</span></li><li style=\"color:rgb(37,37,40);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><b><strong style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Paid Parental Leave: </strong></b><span style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Support for you and your family when it matters most.</span></li></ul>",
      "company": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">FieldPulse is a high-growth field service management software built specifically for the trades. From the first call to the final payment, we help trades businesses streamline every step of their work. Our platform empowers office staff, field technicians, management, and business owners with the tools they need to book and schedule work, create estimates, complete jobs, and get paid - faster and more efficiently. Trusted by thousands of businesses globally, FieldPulse pairs cutting-edge technology with a customer-first mindset to support the people who keep our world running.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">We’re hiring a Product Engineer to own internal process optimization using AI and automation. You’ll sit on the AI team reporting to our AI Product Lead, working across every function at FieldPulse – Customer Success, Implementation, Support, Sales, Account Management, and Recruiting – to find high-impact opportunities and deliver working solutions.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">You’ll gather requirements from non-technical stakeholders, architect AI-powered workflows, and own them from concept through deployment. You’ll need to operate in ambiguous, loosely defined problem spaces – scoping your own work, building it out, and proving its value. If you’re an engineer who’s energized by solving real business problems with people, not just shipping tickets, this role was built for you.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p>"
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