REGIONAL SUPPORT MANAGER

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    "raw": "5261 Rogers - Rogers, AR 72758; 4301 S Dixieland Rd, Rogers, AR, 72758, USA",
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    "city": "Rogers",
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    "level": "Management",
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    "jobShift": "Any",
    "jobTitle": "REGIONAL SUPPORT MANAGER",
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    "description": "<p><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">The Regional Support Manager (RSM) is a critical, field-based role responsible for temporarily managing individual store locations during periods of transition, management vacancies, performance challenges, or new store openings. The RSM is assigned to one store at a time and provides operational continuity, staff supervision, and leadership support. This role is essential in ensuring that each store maintains alignment with Goodwill&#39;s operational standards, productivity goals, and mission delivery.</span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">RSMs are also heavily involved in new store openings by supporting pre-opening production, setup, team onboarding, and process implementation. After the store opens, they remain on-site with the new management team for an assigned period to help stabilize early operations and provide mentorship. This position requires frequent travel both within and outside the assigned region and flexibility to work nights, weekends, and holidays.</span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Uphold a positive work environment that follows Goodwill&#39;s Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management.</span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-family:Arial, sans-serif;\"><b><span style=\"color:#000000;\">ESSENTIAL DUTIES AND RESPONSIBILITIES</span></b></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">1.</span> <span style=\"color:#000000;\">Provide hands-on leadership and coaching to store teams, serving as acting manager when needed to ensure continuity and&nbsp; &nbsp; &nbsp; performance. This duty is performed as needed.</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">2. Reinforce training, evaluate performance, and address staffing gaps to promote engagement, retention, and accountability.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; This duty is performed daily.</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">3. Provide onboarding, training, and ongoing support to new and existing team members. This duty is performed as needed.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; This duty is performed as needed.</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-family:Arial, sans-serif;\">4. Support all phases of new store openings, including planning, merchandising, inventory setup, and customer flow. <span style=\"color:#000000;\">This duty&nbsp; &nbsp; &nbsp; &nbsp; is performed as needed.</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">5. Remain on-site post-opening to support stabilization and ensure early success. This duty is performed daily.</span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">6. Uphold and model ACE service standards and I-CARE values to ensure exceptional service to customers and donors. This&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; duty is performed daily.</span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">7. Train staff on ACE expectations and handle escalated concerns with professionalism. This duty is performed as needed.</span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">8.&nbsp; Oversee daily operations, including sales, production, and customer service, to ensure smooth, compliant, and efficient&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;performance. This duty is performed daily.</span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">9.&nbsp; Conduct operational assessments to monitor KPIs, SOP compliance, safety, and labor management. This duty is performed&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;daily.</span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">10.Maintain store readiness through cleanliness, proper stock rotation, signage, and merchandising standards. This duty is&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;performed daily.</span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">11.Promote a culture of safety by monitoring environments for hazards, ensuring compliance with standards, and reporting&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;issues promptly. This duty is performed daily.</span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">12.Submit detailed reports to the Regional Director with operational observations, staff feedback, and recommended actions.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;This duty is performed weekly.</span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">13.Perform any other related duties as required or assigned.</span></span></p>\r\n",
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    "qualifications": "<p><span style=\"font-size:12pt;\"><span><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.&nbsp; The requirements listed below are representative of the knowledge, skill, and/or ability required.</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-family:Arial, sans-serif;\"><b><span style=\"color:#000000;\">EDUCATION AND EXPERIENCE</span></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span><span><span style=\"font-family:Arial, sans-serif;\">High school diploma or GED required; associate or bachelor&rsquo;s degree preferred.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span><span><span style=\"font-family:Arial, sans-serif;\">Minimum of 2 years of retail management experience required.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span><span><span style=\"font-family:Arial, sans-serif;\">Previous experience in relief management or new store support strongly preferred.</span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-family:Arial, sans-serif;\"><b><span style=\"color:#000000;\">CORE COMPETENCIES</span></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span><span><span style=\"font-family:Arial, sans-serif;\"><b>Leadership:</b> Strong ability to influence, coach, and lead others under varying conditions.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span><span><span style=\"font-family:Arial, sans-serif;\"><b>Communication:</b> Clear, professional verbal and written communication; report writing required.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span><span><span style=\"font-family:Arial, sans-serif;\"><b>Adaptability:</b> Able to quickly adjust to different environments and manage through change.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span><span><span style=\"font-family:Arial, sans-serif;\"><b>Analytical Thinking:</b> Uses observations and data to assess performance and identify solutions.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span><span><span style=\"font-family:Arial, sans-serif;\"><b>Decision-Making:</b> Independently manage operations and resolve issues based on policy.</span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-family:Arial, sans-serif;\"><b><span style=\"color:#000000;\">REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS</span></b></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Driver&#39;s License</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-family:Arial, sans-serif;\"><b><span style=\"color:#000000;\">PHYSICAL REQUIREMENTS AND WORKING CONDITIONS</span></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span><span><span style=\"font-family:Arial, sans-serif;\">Ability to lift up to 50 pounds and perform physical retail duties.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span><span><span style=\"font-family:Arial, sans-serif;\">Frequent standing, walking, bending, and reaching.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span><span><span style=\"font-family:Arial, sans-serif;\">May be exposed to donation warehouse environments and inclement weather.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span><span><span style=\"font-family:Arial, sans-serif;\">Flexible availability required, including evenings, weekends, and holidays.</span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-family:Arial, sans-serif;\"><b><span style=\"color:#000000;\">ADDITIONAL INFORMATION</span></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><font face=\"Arial, sans-serif\"><span style=\"font-size:16px;\">Must have a valid state driver&#39;s license and be insurable by the company&#39;s insurance carrier.</span></font></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span><span><span style=\"font-family:Arial, sans-serif;\">Must have reliable transportation.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span><span><span style=\"font-family:Arial, sans-serif;\">Must be available for frequent travel, including assignments outside the home region and overnight stays.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span><span><span style=\"font-family:Arial, sans-serif;\">Minimum of 45 hours per week.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span><span><span style=\"font-family:Arial, sans-serif;\">Attend retail management meetings and organizational training as required.</span></span></span></span></span></li>\r\n</ul>\r\n",
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    "legalRevisionDate": {
      "date": "2025-05-05T16:43:18.000Z",
      "timezone": "America/Chicago",
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    "jobTitle": "REGIONAL SUPPORT MANAGER",
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    "locations": "5261 Rogers - Rogers, AR 72758",
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    "description": "The Regional Support Manager (RSM) is a critical, field-based role responsible for temporarily managing individual store locations during periods of t...",
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