Home › Companies › Eedu Fa Em3 Oraclecloud Com CX 1003 › Surety Quality Manager
Surety Quality Manager
Eedu Fa Em3 Oraclecloud Com CX 1003 · Hartford, CT, United States; US Hartford - 10 State House Square CT, Hartford, CT, US · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Eedu Fa Em3 Oraclecloud Com CX 1003 |
| Title | Surety Quality Manager |
| Normalized title | - |
| Department / team | Service and Delivery |
| Location | Hartford, CT, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-06-18 / 2026-06-19 |
| Changed / last seen | 2026-06-19 / 2026-06-19 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Eedu Fa Em3 Oraclecloud Com CX 1003. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Hartford. | Open |
| Department jobs | Active postings in Service and Delivery. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Eedu Fa Em3 Oraclecloud Com CX 1003 |
| Source | e7d5a5b4-600a-48ec-99bc-2d32732502c6 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
The Role
In this role, you will be responsible for the oversight of the SuretyNexus Quality team. This includes day-to-day servicing of Surety clients, and management of team’s servicing of Surety Clients to ensure KPIs and SLAs are being met. This will involve building relationships and working closely with client-decision makers, quality assurance on all deliverables on our client’s behalf in accordance with our SOPs and completing various administrative tasks, including monthly analysis & reporting. Duties include but are not limited to:
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
Manage and prioritize team’s workflow, ensuring all SLAs are met Communicate effectively with clients, client managers and other team members Create a positive, productive, and competitive team atmosphere Quality Assurance of all Surety bonds as well as perform associated activities based on the specific instructions of the Client and/or Client Manager as communicated and handling of all subsequent transactions Ability to understand and interpret the information presented in a bond request Assist with resolution of client/carrier accounting issues Assist in on-boarding and training Prepare written correspondence, reports and analysis as needed for management Participate in internal and external meetings Maintain client confidentiality
Responsibilities
-
Qualifications
The Requirements
Strong attention to detail Excellent verbal and written communication skills Ability to work independently and in a team setting Strong customer service, presentation, and organizational skills Working knowledge of Microsoft Office including Excel, Word, Outlook, and PowerPoint 1-3+ years insurance industry experience related to servicing accounts is a plus Experience working with Surety, including in an insurance brokerage environment a plus Experience working with Epic and Tinubu a plus Acquire and maintain P&C License within 90 days of employment
This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program) Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles) Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.
Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.
EOE, including disability/vets
Full job record
| Job ID | 76daffbc30b931c8ffc36c42914abd1c436080ef |
| Org ID | fb7be193-7b81-4a79-b4eb-d716831a6298 |
| Source ID | e7d5a5b4-600a-48ec-99bc-2d32732502c6 |
| Board ID | e7d5a5b4-600a-48ec-99bc-2d32732502c6 |
| Provider | oracle_hcm |
| Provider Job Key | 202604057 |
| Title | Surety Quality Manager |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Hartford, CT, United States; US Hartford - 10 State House Square CT, Hartford, CT, US |
| Department | Service and Delivery |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | CT |
| City | Hartford |
| Salary Raw | Description The Role In this role, you will be responsible for the oversight of the SuretyNexus Quality team. This includes day-to-day servicing of Surety clients, and management of team’s servicing of Surety Clients to ensure KPIs and SLAs are being met. This will involve building relationships and working closely with client-decision makers, quality assurance on all deliverables on our client’s behalf in accordance with our SOPs and completing various administrative tasks, including monthly analysis & reporting. Duties include but are not limited to: Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. Manage and prioritize team’s workflow, ensuring all SLAs are met Communicate effectively with clients, client managers and other team members Create a positive, productive, and competitive team atmosphere Quality Assurance of all Surety bonds as well as perform associated activities based on the specific instructions of the Client and/or Client Manager as communicated and handling of all subsequent transactions Ability to understand and interpret the information presented in a bond request Assist with resolution of client/carrier accounting issues Assist in on-boarding and training Prepare written correspondence, reports and analysis as needed for management Participate in internal and external meetings Maintain client confidentiality Responsibilities - Qualifications The Requirements Strong attention to detail Excellent verbal and written communication skills Ability to work independently and in a team setting Strong customer service, presentation, and organizational skills Working knowledge of Microsoft Office including Excel, Word, Outlook, and PowerPoint 1-3+ years insurance industry experience related to servicing accounts is a plus Experience working with Surety, including in an insurance brokerage environment a plus Experience working with Epic and Tinubu a plus Acquire and maintain P&C License within 90 days of employment This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified. Company Benefits WTW provides a competitive benefit package which includes the following (eligibility requirements apply): Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program) Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles) Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements. Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records. EOE, including disability/vets |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | day |
| Source URL | https://eedu.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1003/job/202604057 |
| Apply URL | https://eedu.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1003/job/202604057 |
| First Seen At | 2026-06-19 12:04:03Z |
| Last Seen At | 2026-06-19 12:04:03Z |
| Last Checked At | 2026-06-19 12:04:03Z |
| Last Changed At | 2026-06-19 12:04:03Z |
| Inactive At | — |
| Source Posted At | 2026-06-18 17:58:20Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=eedu.fa.em3.oraclecloud.com|CX_1003/date=2026-06-19/2026-06-19T12-03-26-723Z-fc83c48966cad3ac189a749b18593369606dc22dd1374bdada278f0e2f4e180f.json |
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"BusinessUnitId": 300000018290632,
"OrganizationId": 300002254912838,
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"PrimaryLocation": "Hartford, CT, United States",
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"ShortDescriptionStr": "WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, WTW has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at wtwco.com.",
"requisitionFlexFields": [],
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"PrimaryLocationCountry": "US",
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},
"detail_meta": {
"url": "https://eedu.fa.em3.oraclecloud.com/hcmRestApi/resources/latest/recruitingCEJobRequisitionDetails?expand=all&onlyData=true&finder=ById;Id=%22202604057%22,siteNumber=CX_1003",
"http_status": 200,
"content_type": "application/json",
"response_bytes": 16994
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"detail_errors": []
}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/76daffbc30b931c8ffc36c42914abd1c436080ef?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/fb7be193-7b81-4a79-b4eb-d716831a6298JSONGET https://api.bluedoor.sh/job-postings/v1/sources/e7d5a5b4-600a-48ec-99bc-2d32732502c6JSONGET https://api.bluedoor.sh/job-postings/v1/jobs/76daffbc30b931c8ffc36c42914abd1c436080ef/eventsJSON