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Technical Customer Support

DigitalPath, Inc. · Chico, CA, United States · On Site · Active · $18–$20 / hour · Rippling ATS

Job facts

FieldValue
CompanyDigitalPath, Inc.
TitleTechnical Customer Support
Normalized title-
Department / teamCall Center
LocationChico, CA, United States
Work modelOn Site
Employment typeFull Time
Salary$18–$20 / hour
Statusactive
ATS providerRippling ATS
Posted / first seen2026-04-29 / 2026-05-29
Changed / last seen2026-06-23 / 2026-06-23

Related slices

PageWhat it containsOpen
Company jobsActive postings from DigitalPath, Inc..Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Rippling ATS.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Chico.Open
Department jobsActive postings in Call Center.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyDigitalPath, Inc.
Sourcea0147f85-0624-4590-b65a-d1920d1987cb
ATS providerRippling ATS

Description

company Digital Path Inc. Technical Customer Support Digital Path is the leading Wireless Internet Service Provider (WISP) providing internet service to rural communities and critical fire response networks throughout California. Our mission is to bring a faster, more reliable service for customers that are typically unserved or underserviced by cable companies. An ideal candidate will provide excellent customer service and technical support to our clients, troubleshoot customer issues, and ensure customer satisfaction. role Objectives: Provides courteous and professional customer service and technical support for our customers. Supports our field employees with technical and scheduling issues relating to installation or service appointments. Collaborate professionally with other employees to troubleshoot and advise on escalated or difficult matters. Track customer conversations and notes in our ticketing systems with accuracy and precision. Support the overall functions of the Call Center teams in alignment with the Company’s core values and strategies. Essential Job Functions Note: Below is a general representation of the work involved with this position. Omission of a specific job function typical of this role does not release an employee from being required to perform tasks inherent to the job. Performance of lower-level duties or occasional reach assignments may be required at times. Contribute to the overall functions of the Call Center teams in a manner consistent with the company's core values and strategic objectives. Promote a positive and collaborative work environment. Independently handle day-to-day assignments. Identifying problems and recommending changes. Provide courteous and professional customer service via phone or email. Handle difficult phone calls, appropriately escalating to others when necessary. Remain current on the latest changes and updates on practices and technology within the department and your skillset. Promptly respond to field employee requests, minimizing downtime and service disruptions. Collaborate professionally with colleagues, including cross-functional teams, to troubleshoot and advise on escalated or challenging technical matters. Maintain accurate records of customer conversations and notes in our designated ticketing systems. Align with quality and performance metrics, adhering to company policies, practices, and procedures. Addressing customer inquiries and concerns via phone calls and email responses. Problem solving and troubleshooting customer or network connectivity issues. Process payment and account change requests. Advise on products and services offered. Complete new account sign-ups. Diagnose and resolve technical issues. Research questions using available information resources. Advise users on appropriate actions to resolve problems. Follow standard and documented help desk/technical support procedures. Follow up on any open or unresolved matters to ensure complete resolution of issues. Resolve technical problems with LAN/WAN networks. Write service tickets, equipment upgrade tickets, and new installation tickets as needed. Efficiently schedule customer appointments to field employees. Inform management of recurring problems. Ask questions and actively listen to customers to determine root causes of issues. Guide customers through the troubleshooting process, equipping them with self-resolution steps for the future. Attends work on a regular and continuous basis. Performs other duties as assigned. Minimum Requirements: High School Diploma or equivalent. Must be able to work a standard full-time work schedule on-site at our business headquarters. Must have reliable transportation to arrive on time as scheduled. 1+ year of technical support or related experience. 1+ year customer service experience, preferably in a call center or similar capacity. Possess exceptional customer service and communication skills. Exhibits exceptional composure and resilience in high-stress workplace scenarios, maintaining a steady and unaffected demeanor. Possesses knowledge of desktop and mobile based operating systems. Demonstrates exceptional critical thinking and problem-solving skills. Maintains a strong attention to detail. Ability to adapt quickly in a fast-paced work environment. Ability to learn and retain knowledge of services, hardware, and associated interfaces. New hires must be able to pass a post-offer-pre-employment in-depth background check and drug screening. Must be able to type at a rate of at least 30 words per minute (WPM). Additional Notes: This position is full-time and on-site in a climate-controlled indoor office environment. Specific schedule to be established by supervisor aligned with the Call Center operating hours. Current operating hours Weekdays 7am-6pm and Weekends 8am-5pm, subject to change according to business needs. Physical requirements include sitting for extended periods of time, using repetitive motions including writing and keyboarding, use of hands to handle, control or feel objects, tools or controls. Requires near vision with or without correction to be able to see details at close range (within a few feet of the observer such as using a computer monitor). May on occasion require carrying, lifting, pushing and/or pulling objects up to 25 pounds. Digital Path offers a comprehensive benefits program to all eligible employees. Benefits include: Medical and Dental group insurance, Medical benefits available on the 1st of month after your start date. Life Insurance, Employee Assistance Program (EAP), Vision reimbursement program, Vacation, Holiday, and Sick pay, 401k - 4% employer match, Free Residential Internet Service (if you reside in the coverage area), Our facilities include an on-site cafeteria with daily lunches and company lunches/parties.

Full job record

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Source IDa0147f85-0624-4590-b65a-d1920d1987cb
Board IDa0147f85-0624-4590-b65a-d1920d1987cb
Providerrippling
Provider Job Key5abcbf1f-8571-480f-aae0-dc1b083b65cb
TitleTechnical Customer Support
Normalized Title—
Statusactive
Activeyes
Location TextChico, CA, United States
DepartmentCall Center
Team—
Employment Typefull_time
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionCA
CityChico
Salary RawUSD 18-20 HOUR
Salary Min18
Salary Max20
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://ats.rippling.com/digitalpathopenpositions/jobs/5abcbf1f-8571-480f-aae0-dc1b083b65cb
Apply URLhttps://ats.rippling.com/digitalpathopenpositions/jobs/5abcbf1f-8571-480f-aae0-dc1b083b65cb
First Seen At2026-05-29 07:16:55Z
Last Seen At2026-06-23 09:07:29Z
Last Checked At2026-06-23 09:07:29Z
Last Changed At2026-06-23 09:07:29Z
Inactive At—
Source Posted At2026-04-29 00:11:47Z
Source Updated At—
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style=\"font-size:10pt;white-space:pre-wrap;\">Independently handle day-to-day assignments.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Identifying problems and recommending changes.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Provide courteous and professional customer service via phone or email.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Handle difficult phone calls, appropriately escalating to others when necessary.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Remain current on the latest changes and updates on practices and technology within the department and your skillset.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Promptly respond to field employee requests, minimizing downtime and service disruptions.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Collaborate professionally with colleagues, including cross-functional teams, to troubleshoot and advise on escalated or challenging technical matters.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Maintain accurate records of customer conversations and notes in our designated ticketing systems.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Align with quality and performance metrics, adhering to company policies, practices, and procedures.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Addressing customer inquiries and concerns via phone calls and email responses.&nbsp;</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Problem solving and troubleshooting customer or network connectivity issues.&nbsp;&nbsp;</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Process payment and account change requests.&nbsp;&nbsp;</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Advise on products and services offered.&nbsp;&nbsp;</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Complete new account sign-ups.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Diagnose and resolve technical issues.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Research questions using available information resources.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Advise users on appropriate actions to resolve problems.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Follow standard and documented help desk/technical support procedures.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Follow up on any open or unresolved matters to ensure complete resolution of issues.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Resolve technical problems with LAN/WAN networks.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Write service tickets, equipment upgrade tickets, and new installation tickets as needed.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Efficiently schedule customer appointments to field employees.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Inform management of recurring problems.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Ask questions and actively listen to customers to determine root causes of issues.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Guide customers through the troubleshooting process, equipping them with self-resolution steps for the future.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Attends work on a regular and continuous basis.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Performs other duties as assigned.&nbsp;</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><u><b><strong style=\"font-size:11pt;text-decoration:underline;white-space:pre-wrap;\">Minimum Requirements:</strong></b></u></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">High School Diploma or equivalent.</span></li><li style=\"font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Must be able to work a standard full-time work schedule on-site at our business headquarters.</span></li><li style=\"font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Must have reliable transportation to arrive on time as scheduled.</span></li><li style=\"font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">1+ year of technical support or related experience.&nbsp;&nbsp;</span></li><li style=\"font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"color:black;font-size:10pt;white-space:pre-wrap;\">1+ year customer service experience, preferably in a call center or similar capacity.</span></li><li style=\"font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"color:black;font-size:10pt;white-space:pre-wrap;\">Possess exceptional customer service and communication skills.&nbsp;&nbsp;&nbsp;</span></li><li style=\"font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"color:black;font-size:10pt;white-space:pre-wrap;\">Exhibits exceptional composure and resilience in high-stress workplace scenarios, maintaining a steady and unaffected demeanor.</span></li><li style=\"font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"color:black;font-size:10pt;white-space:pre-wrap;\">Possesses knowledge of desktop and mobile based operating systems.&nbsp;&nbsp;</span></li><li style=\"font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"color:black;font-size:10pt;white-space:pre-wrap;\">Demonstrates exceptional critical thinking and problem-solving skills.&nbsp;</span></li><li style=\"font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"color:black;font-size:10pt;white-space:pre-wrap;\">Maintains a strong attention to detail.&nbsp;&nbsp;</span></li><li style=\"font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"color:black;font-size:10pt;white-space:pre-wrap;\">Ability to adapt quickly in a fast-paced work environment.&nbsp;&nbsp;</span></li><li style=\"font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"color:black;font-size:10pt;white-space:pre-wrap;\">Ability to learn and retain knowledge of services, hardware, and associated interfaces.&nbsp;</span></li><li style=\"font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">New hires must be able to pass a post-offer-pre-employment in-depth background check and drug screening.</span></li><li style=\"color:black;font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"color:black;font-size:10pt;white-space:pre-wrap;\">Must be able to type at a rate of at least 30 words per minute (WPM).</span><span style=\"color:black;font-size:11pt;white-space:pre-wrap;\">&nbsp;&nbsp;</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><u><b><strong style=\"font-size:10pt;text-decoration:underline;white-space:pre-wrap;\">Additional Notes:</strong></b></u></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">This position is full-time and on-site in a climate-controlled indoor office environment.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Specific schedule to be established by supervisor aligned with the Call Center operating hours.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Current operating hours Weekdays 7am-6pm and Weekends 8am-5pm, subject to change according to business needs.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Physical requirements include sitting for extended periods of time, using repetitive motions including writing and keyboarding, use of hands to handle, control or feel objects, tools or controls. Requires near vision with or without correction to be able to see details at close range (within a few feet of the observer such as using a computer monitor). May on occasion require carrying, lifting, pushing and/or pulling objects up to 25 pounds.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><u><b><strong style=\"font-size:11pt;text-decoration:underline;white-space:pre-wrap;\">Digital Path offers a comprehensive benefits program to all eligible employees. Benefits include:</strong></b></u></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Medical and Dental group insurance,</span></li><li style=\"font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Medical benefits available on the 1st of month after your start date.</span></li><li style=\"font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Life Insurance,</span></li><li style=\"font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Employee Assistance Program (EAP),</span></li><li style=\"font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Vision reimbursement program,</span></li><li style=\"font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Vacation, Holiday, and Sick&nbsp;pay,</span></li><li style=\"font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">401k - 4% employer match,</span></li><li style=\"font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Free Residential Internet Service (if you reside in the coverage area),</span></li><li style=\"font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Our facilities include an on-site cafeteria with daily lunches and company lunches/parties.</span></li></ul>",
      "company": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Digital Path Inc.&nbsp;Technical Customer Support</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Digital Path is the leading&nbsp;Wireless Internet Service Provider (WISP)&nbsp;providing&nbsp;internet service to rural communities and critical fire&nbsp;response networks throughout California.&nbsp;Our mission is to bring a faster, more reliable service for customers that are typically unserved or underserviced by cable companies.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">An ideal candidate will provide excellent customer service and technical support to our clients, troubleshoot customer issues, and ensure customer satisfaction.</span></p>"
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