Customer Service Agent - Salem 2026

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    "description": "<p>Are you looking to work a Monday - Friday schedule&nbsp;<em><strong>AND&nbsp;</strong></em>make a great base pay&nbsp;<em><strong>AND&nbsp;</strong></em>make an amazing&nbsp;<strong>BONUS!?!?</strong></p>\r\n\r\n<p>The CCS Companies are hiring for shifts in our Salem location!</p>\r\n\r\n<p>Hourly base pay is up to $16.00/hr ($17.00/hr if bilingual Spanish). On average our Associates are currently earning a bonus of $400 -$600 every 2 weeks! That&#39;s <strong>$22.00 - $27.00</strong> per hour <em><strong>after</strong></em> <em>bonus</em>, and experienced Associates are making over <strong>$30.00</strong> per hour after bonus!</p>\r\n\r\n<p>No experience is necessary - we provide a dedicated <strong>2 Week Paid Training Program </strong>to help you be successful immediately <em>PLUS</em> a <strong>$1,000 Welcome Bonus!</strong></p>\r\n\r\n<p><strong>Why Work for CCS?</strong></p>\r\n\r\n<ul>\r\n\t<li>Earn <strong>$1,000 Welcome Bonus</strong> just for completing training!</li>\r\n\t<li><strong>Bonuses are paid every 2 weeks and you will receive an extra bonus payout 4x a year!</strong></li>\r\n\t<li><strong>Generous Paid Time Off Package of 3 weeks </strong>to start, <em><strong>PLUS</strong></em> you will receive an extra 1 week after 2 years for a total of <strong>4 weeks PTO</strong>!</li>\r\n\t<li><strong>No wait period on benefits for all new hires!</strong> You will be eligible on your first day! Blue Cross/Blue Shield Health and Dental Package, Vision and FSA options.</li>\r\n\t<li><strong>Weekly &amp; Monthly Prizes and Giveaways</strong> - Red Sox/Celtics/Bruins Tickets, Gift Cards and more!</li>\r\n\t<li><strong>Excellent Employee Referral program</strong> &ndash; make an extra <strong>$1500 </strong>referring great people!</li>\r\n\t<li>Competitive wage and recognition programs, 401k with employer contributions, paid training, tuition reimbursement and so much more!</li>\r\n\t<li>Paid Holidays including your Birthday off and a Floating Holiday!</li>\r\n\t<li><strong>Advancement Opportunities!</strong> Recognized in 2024 &amp; 2025 by HR.com for Best Coaching and Mentoring Program!</li>\r\n\t<li>Hybrid work options after 6 months for qualified Associates.</li>\r\n</ul>\r\n\r\n<p><strong>ESSENTIAL FUNCTIONS:</strong></p>\r\n\r\n<ul>\r\n\t<li>Maintains a professional and customer-friendly manner with each account.</li>\r\n\t<li>Maintains knowledge and compliance with all applicable federal and state laws (e.g. FDCPA, UDAAP).</li>\r\n\t<li>Handles outbound and inbound calls professionally and knowledgeably, following the appropriate scripts when necessary; occasionally fields inbound calls with the same professionalism.</li>\r\n\t<li>Negotiates payment plans and settlements with our clients&rsquo; customers based upon client-specific parameters.</li>\r\n\t<li>Identifies disputes promptly and ensures proper resolution.</li>\r\n\t<li>Participates in various problem-solving and decision-making activities, as required.</li>\r\n\t<li>Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.</li>\r\n\t<li>Promotes effective working relationships with their team and other CCS departments to help achieve department/company goals and objectives.</li>\r\n\t<li>Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner.</li>\r\n\t<li>Performs other tasks as may be assigned by manager/supervisor.</li>\r\n</ul>\r\n\r\n<p><strong>QUALIFICATIONS:</strong></p>\r\n\r\n<ul>\r\n\t<li>Minimum 1+ year in a Customer Service position preferred.</li>\r\n\t<li>Strong interpersonal and verbal communications skills.</li>\r\n\t<li>Moderate typing skills required (35 wpm).</li>\r\n\t<li>Basic math and written communication skills.</li>\r\n\t<li>Ability to be receptive to feedback, willing to learn.</li>\r\n\t<li>Ability to be receptive and responsive to change and to embrace continuous improvement.</li>\r\n\t<li>Ability to maintain a predictable and consistent full-time work schedule.</li>\r\n\t<li>Must successfully pass background check.</li>\r\n</ul>\r\n\r\n<p><strong>EDUCATION REQUIREMENTS:</strong><br />\r\nHigh school diploma or equivalent required, college degree preferred</p>\r\n\r\n<p><strong>Interested? Apply Today by clicking the link!</strong></p>\r\n\r\n<p><em><strong>The CCS Companies is an Equal Opportunity Employer, Veteran and Diversity Candidates strongly encouraged to apply.</strong></em></p>\r\n",
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