Advocacy and Benefit Specialist

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    "url": "https://city-boston.icims.com/jobs/31769/advocacy-and-benefit-specialist/job",
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    "title": "Advocacy and Benefit Specialist",
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    "datePosted": "2024-06-06T19:54:43.324Z",
    "description": "<h2> Overview</h2>\n<p>Incumbents are responsible for providing advocacy services to older adults, which may include providing information and referral, processing benefit applications, conducting home visits, preparing reports, selling taxi coupons, monitoring follow-ups, and performing related duties. </p>\n<h2> Responsibilities</h2>\n<ul>\n <li>Provides advocacy services to older adults in a comprehensive and timely manner, including: information andreferral to services and programs; thorough assessments and benefits screenings; home visits and wellnesschecks; and/or related duties.</li>\n <li>Evaluate needs and provide resources, including but not limited to: financial stability, legal issues, mentalhealth issues, health care, etc.</li>\n <li>Assist clients in navigating complex benefits and healthcare systems. Acts as a client advocate in issues related toinsurance coverage, financial assistance, and benefit access.</li>\n <li>As a certified SHINE Counselor, provide full scope assistance related to Medicare Part A, Part B, and Part D;Medigap insurance, Medicare HMOs, retiree insurance plans, prescription drug programs, Medicaid, and otherprograms for people with limited resources.</li>\n <li>As a SNAP outreach partner, provide full scope assistance related to completing SNAP applications andrecertifications.</li>\n <li>As mandated reporters, collaborate with Protective Services on cases related to abuse, self-neglect, and financialexploitation, etc.</li>\n <li>Responds to emergency crisis situations related to health and safety.</li>\n <li>Sells and manages assigned taxi coupon booklets and associated cash.</li>\n <li>Gathers relevant information and processes applications.</li>\n <li>Effectively communicates information about Elderly Commission programs and services through communityoutreach, engagement, and presentations.</li>\n <li>Prepares, maintains, updates, and compiles a variety of operational and statistical data, records, reports, andfiles. Meets deadlines and reporting expectations.</li>\n <li>Provides office coverage to include: answering phones, assisting walk-ins, etc.</li>\n <li>Provides on-call coverage for the Age Strong Commission.</li>\n <li>Provides timely follow-up to effectuate service into resolution.</li>\n <li>Conducts all interactions in a positive and professional manner.</li>\n <li>Performs related work as required.</li>\n</ul>\n<h2> Minimum Entrance Qualifications</h2>\n<ul>\n <li>Minimum three (3) years of full-time, or equivalent part-time, experience in the support of human servicesprograms, including case management services and assessment preferred.</li>\n <li>A bachelor’s degree in social work or a related field is highly preferred.</li>\n <li>Certification, training, or formal education in counseling and/or case management, substance abuse, andmental health preferred.</li>\n <li>Alliance of Information and Referral Services (AIRS) Certificate preferred.</li>\n <li>Serving the Health and Information Needs of Everyone (SHINE) certification is highly preferred. Must be ableto obtain and/or maintain certification within one (1) year of employment.</li>\n <li>Familiarity with health insurance and government benefits is highly preferred.</li>\n <li>Experience and comfort level delivering services to a multiracial, multicultural, and multilingual populationexperiencing complex challenges, including addiction and untreated or under-treated mental healthconcerns.</li>\n <li>Ability to give team feedback; ability to communicate effectively orally and in writing.</li>\n <li>Ability to build and maintain relationships with government agencies, social service agencies, communityorganizations, and older adults is highly preferred.</li>\n <li>Ability to set and maintain personal and professional boundaries and confidentiality.</li>\n <li>Strong presentation and advocacy skills.</li>\n <li>Strong problem-solving ability.</li>\n <li>Ability to prepare clear, concise, and comprehensive reports.</li>\n <li>Demonstrates proper use of databases and other tools to ensure citizens are provided with all availableservices.</li>\n <li>Ability to exercise good judgment and focus on detail as required by the job.</li>\n <li>Experience in typical office software systems (Microsoft Office and Google Suite) preferred.</li>\n <li>Bilingual (Spanish, Haitian Creole, CaboVerdean Creole, Vietnamese, Cantonese, or Mandarin) preferred.</li>\n <li>MA Driver’s License preferred.</li>\n <li>Travel throughout Boston is required in support of the position’s responsibilities.</li>\n <li>Flexible schedule, as some nights and weekends are required.</li>\n</ul>\n<p> </p>\n<p><strong>City of Boston residency required.</strong><strong>Subject to CORI check.</strong></p>\n<p> </p>\n<p><strong>Terms:</strong></p>\n<p>Union/Salary Grade/Salary Plan:</p>\n<p>SEIU/RL-14Hours Per Week: 35</p>\n<p> </p>",
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    "validThrough": "2026-08-06T04:00:00.000Z",
    "employmentType": "FULL_TIME",
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