26-058 Director, EMS Operations

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    "id": "686",
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      "city": "Acheson",
      "state": "Alberta"
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    "location": {
      "city": "Acheson",
      "state": "Alberta",
      "postalCode": "T7X 6E1",
      "addressCountry": "Canada"
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    "datePosted": "2026-06-05",
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    "description": "<p><span style=\"font-weight: bold\">Position Title: </span>Director, EMS Operations<br><span style=\"font-weight: bold\">Location:</span> Acheson, Alberta<br><span style=\"font-weight: bold\">Position Type:</span> Full-Time, Permanent (Salary)</p>\n<p><span style=\"font-weight: bold\">Position Logistics:</span><span> </span>In Office/Hybrid<br><span style=\"font-weight: bold\">Department:</span><span> </span>Operations<br><span style=\"font-weight: bold\">Reports Directly To:</span><span> </span>Chief Operating Officer (COO)</p>\n<p><span style=\"font-weight: bold\">Salary:</span><span> </span>$110,000 - $150,000<br><span style=\"font-weight: bold\">Start  Date:</span><span> </span> August 2026 or sooner if available</p>\n<p><br></p>\n<p>With over 40 years of experience in Emergency Medical Services, <span style=\"font-weight: bold\">Associated Ambulance</span> is proud to be the largest contracted EMS operator in Alberta. We deliver Advanced Life Support (ALS), Basic Life Support (BLS) and Inter Facility Transfer Services to 22 rural and 2 metro locations across Alberta.</p>\n<p><br></p>\n<p>The <span style=\"font-weight: bold\">Director, EMS Operations</span>, is responsible for the strategic and operational leadership of ground ambulance services across Associated Ambulance’s service areas.</p>\n<p> </p>\n<p>Reporting to the Chief Operating Officer (COO), the Director provides oversight of frontline operations, deployment effectiveness, workforce performance, and system integration with ALTA Paramedic Health (APH). The role is central to advancing operational excellence, supporting workforce stability, and positioning the organization for long-term sustainability within a dynamic provincial landscape. </p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Key Responsibilities</span></p>\n<ul>\n<li>Provide strategic leadership and oversight for daily Emergency Medical Services (EMS) and Inter-Facility Transfer (IFT) operations across multiple regions.</li>\n<li>Ensure consistent, high-quality service delivery aligned with provincial deployment models, contractual obligations, and organizational standards.</li>\n<li>Monitor operational performance through key performance indicators (KPIs) and implement continuous improvement initiatives.</li>\n<li>Lead, mentor, and support managers, supervisors, and frontline teams while fostering a culture of accountability, professionalism, and psychological safety.</li>\n<li>Address workforce planning needs, including recruitment, retention, employee engagement, and performance management.</li>\n<li>Build and maintain collaborative relationships with healthcare partners, municipalities, community stakeholders, and provincial health authorities.</li>\n<li>Represent the organization in operational committees, working groups, and stakeholder forums.</li>\n<li>Ensure compliance with all regulatory, accreditation, safety, and contractual requirements while promoting quality improvement and patient safety initiatives.</li>\n<li>Manage operational budgets, resource allocation, forecasting, and financial performance to support sustainable service delivery.</li>\n<li>Lead strategic projects, operational transformation initiatives, and the adoption of innovative technologies and data-driven decision-making practices.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Qualifications &amp; Experience</span></p>\n<ul>\n<li>Advanced Care Paramedic (ACP) or equivalent clinical background preferred.</li>\n<li>Post-secondary education in healthcare, business, leadership, or a related field.</li>\n<li>Minimum 7–10 years of progressive leadership experience in EMS or healthcare operations.</li>\n<li>Demonstrated experience managing multi-site operations in a complex, unionized environment.</li>\n<li>Strong understanding of Alberta’s EMS system, including APH structure and contractual frameworks</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Core Competencies</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Strategic Leadership:</span> Ability to align operational execution with long-term organizational goals.</li>\n<li><span style=\"font-weight: bold\">Operational Excellence:</span> Strong understanding of EHS deployment, performance metrics, and system flow.</li>\n<li><span style=\"font-weight: bold\">People Leadership:</span> Proven ability to lead, engage, and develop high-performing teams.</li>\n<li><span style=\"font-weight: bold\">Change Management:</span> Skilled in leading transformation in dynamic and evolving environments.</li>\n<li><span style=\"font-weight: bold\">Stakeholder Influence:</span> Effective communicator with the ability to build trust across diverse partners.</li>\n<li><span style=\"font-weight: bold\">Financial Acumen:</span> Experience in managing budgets and optimizing resource utilization.</li>\n<li><span style=\"font-weight: bold\">Decision-Making:</span> Data-driven, decisive, and able to operate effectively under pressure.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Working Conditions</span></p>\n<ul>\n<li>Regular travel between service locations.</li>\n<li>Participation in an on-call rotation to support operational needs.</li>\n<li>Ability to respond to critical incidents and system pressures as required.</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Why Join Associated Ambulance?</span></p>\n<ul>\n<li>Be part of a respected and growing organization serving communities across Alberta.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Additional Perks </span></p>\n<ul>\n<li>Comprehensive Extended Health &amp; Dental benefit package.</li>\n<li>Bountiful flex spending account.</li>\n<li>Employer-matched RRSP-DPSP retirement savings program</li>\n<li>Flexible working schedule</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Application Deadline</span></p>\n<p>Applications must be received by <span style=\"font-weight: bold\">June 30, 2026 and review of initial applications will occur starting June 22, 2026</span>.  This role will remain open until a suitable candidate is found.  Only those selected for an interview will be contacted. Resumes may be retained for future opportunities. </p>\n<p><br></p>\n<p>At Associated Ambulance, we value diversity and are committed to providing equal opportunities to all qualified applicants. Join us in supporting Alberta’s rural communities by ensuring the safety and reliability of our facilities and accommodations!</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><em>We are here for LIFE.</em></span></p>",
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