Customer Service Specialist (Full-Time, In-Office)

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  "last_changed_at": "2026-06-06T10:27:02.191Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Danvers, Massachusetts, 01923, United States",
    "city": "Danvers",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
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  "inferred_at": "2026-06-06T10:27:02.177Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Danvers, Massachusetts, 01923, United States",
      "city": "Danvers",
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      "country": "United States",
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    "countries": [
      "United States"
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  "remote_policy": null,
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  "workplace_type": "on_site",
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    "id": "74",
    "isRemote": null,
    "location": {
      "city": "Danvers",
      "state": "Massachusetts"
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    "jobOpeningName": "Customer Service Specialist (Full-Time, In-Office)",
    "departmentLabel": "Administration",
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Danvers",
      "state": "Massachusetts",
      "postalCode": "01923",
      "addressCountry": "United States"
    },
    "datePosted": "2026-01-03",
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    "description": "<p><span style=\"font-weight: bold\">About Us</span></p>\n<p>At Super Service Today, customer service isn’t just a department — it’s the heartbeat of everything we do. We believe every client interaction should feel like 5-star service, even in tough situations. We’re not looking for average. We’re not looking for “good enough.” We’re looking for <span style=\"font-weight: bold\">world-class communicators</span> who live for delivering outstanding service.</p>\n<p>If you’re not the best of the best — stop reading.<br>If you are? Keep going.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Position Overview</span></p>\n<p>This is a <span style=\"font-weight: bold\">full-time, long-term, in-office position</span> (40–50 hours per week). As a <span style=\"font-weight: bold\">Customer Service Specialist</span>, you will be the voice of Super Service Today. You’ll handle inbound calls, schedule service, resolve issues, and ensure our clients feel supported, respected, and understood.</p>\n<p>We take customer service <span style=\"font-weight: bold\">very seriously</span>. We want people who thrive under pressure, stay cool when clients are stressed, and can turn even a tough call into a positive experience.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What We’re Looking For</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Absolute Rock Stars on the phone</span> – professional, confident, and quick on your feet.</li>\n<li>Strong multitaskers who can manage calls, scheduling, and client follow-up without missing a beat.</li>\n<li>Excellent written and verbal communication skills.</li>\n<li>Team players with a positive attitude who want to grow with us long-term.</li>\n<li>Detail-oriented, organized, and dependable — we rely on you to keep the customer experience seamless.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Bonus Points For:</span></p>\n<ul>\n<li>Prior experience in <span style=\"font-weight: bold\">Plumbing/HVAC industry</span> (you’ll “speak the language” faster).</li>\n<li>Experience with <span style=\"font-weight: bold\">ServiceTitan</span> or similar service management software.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Key Responsibilities</span></p>\n<ul>\n<li>Answer inbound calls and provide outstanding customer service on every call.<br></li>\n<li>Schedule appointments quickly and accurately using ServiceTitan.</li>\n<li>Calmly handle upset customers and turn stressful situations into positive outcomes.</li>\n<li>Maintain accurate records of client communication.</li>\n<li>Communicate clearly with field technicians to ensure jobs are handled efficiently.</li>\n<li>Follow up with clients to ensure their expectations were exceeded.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What We Offer</span></p>\n<ul>\n<li>Competitive pay with growth opportunities.</li>\n<li>Full-time hours: 40–50 per week.</li>\n<li>Medical, Dental, and Vision coverage.</li>\n<li>Paid vacation and paid holidays.</li>\n<li>A high-energy, no-drama workplace where customer service excellence is celebrated.</li>\n<li>Long-term career growth — we’re looking for people who want to stay and grow.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">This Is NOT Just Another Job</span></p>\n<p>We’re building a <span style=\"font-weight: bold\">world-class customer service team</span>. If you are passionate, relentless, and thrive on delivering amazing client experiences — we want you.</p>\n<p>If you’re not a rockstar, this isn’t the role for you.</p>\n<p><br><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">If you are interested -- <span style=\"font-weight: bold\">apply today and let’s talk!!</span></span><br></p>",
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    "departmentId": "18583",
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    "jobOpeningName": "Customer Service Specialist (Full-Time, In-Office)",
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    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://superservicetoday.bamboohr.com/careers/74",
    "employmentStatusLabel": "Full-Time"
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