L1 Technician (44453)

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    "jobId": 185715,
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    "jobTitle": "L1 Technician (44453)",
    "location": "M Crowd Restaurant Support Center - Carrolton, TX 75006",
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    "clientCode": "0K725",
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    "description": "<div style=\"border-bottom:solid 1pt;padding:0in 0in 1pt 0in;\">\n<p style=\"border:none;margin-bottom:8px;padding:0in;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Arial, sans-serif;\">Summary of IT Technician- Level 1 Position:  </span></b></span></span></span></p>\n</div>\n\n<p style=\"margin-bottom:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">The Level 1 Technician is responsible for technical support for the Restaurant and Restaurant Support Center. This is a salaried non-exempt hybrid position in which the employee will work in the office and at home as scheduled. On-call coverage, light travel, evening and weekend availability are required. </span></span></span></span></p>\n\n<div style=\"border-bottom:solid 1pt;padding:0in 0in 1pt 0in;\">\n<p style=\"border:none;margin-bottom:8px;padding:0in;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:'Times New Roman', serif;\">Duties &amp; Responsibilities: </span></b></span></span></span></p>\n</div>\n\n<ul style=\"list-style-type:square;\">\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Monitor and resolve help desk tickets using assigned tools and processes.</span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Diagnose and replace POS hardware, including terminals, tablets, and printers.</span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Diagnose and replace computer hardware, including laptops, printers, tablets, and phones.</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Support general office computing, including MS Windows, Office, Email, Internet access, etc.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Diagnose and repair general network issues, including wireless access points.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Installation and deployment of all related hardware and software.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">General I.T. inventory management – organizing, evaluating, and cleaning equipment.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Other duties as assigned.</span></span></span></span></li>\n</ul>",
    "jobCategory": "Restaurant Support Center",
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On-call coverage, light travel, evening and weekend availability are required. \\n\\n\\nDuties &amp; Responsibilities: \\n\\n\\n\\n\\tMonitor and resolve help desk tickets using assigned tools and processes.\\n\\tDiagnose and replace POS hardware, including terminals, tablets, and printers.\\n\\tDiagnose and replace computer hardware, including laptops, printers, tablets, and phones.\\n\\tSupport general office computing, including MS Windows, Office, Email, Internet access, etc.\\n\\tDiagnose and repair general network issues, including wireless access points.\\n\\tInstallation and deployment of all related hardware and software.\\n\\tGeneral I.T. inventory management – organizing, evaluating, and cleaning equipment.\\n\\tOther duties as assigned.\\nQualifications\\nQualifications &amp; Requirements:\\n\\n\\n\\n\\tMust be at least 21 years of age. \\n\\tFundamental Computer literacy.\\n\\tStrong interpersonal and communication skills.\\n\\tFundamental Computer literacy.\\n\\tAbility to keep organized and communicate with all levels of the organization. \\n\\tFlexibility and adaptability to perform in a high-volume, fast pace and dynamic environment.\\n\\tAbility to work with little supervision\\n\\tBilingual is a plus\\n\\n\\n \\n\\nPhysical Demands / Work Environment: \\n\\nExpected to keep work location a safe and healthy work environment. Utilize basic safety measures to keep the work environment safe. Report any safety concerns to your supervisor. Where safety rules or best practices require that protective clothing/glove/shoes/equipment to be worn, or apparatus utilized, employees must wear clothing /gloves, shoes and equipment and use the apparatus.\\n\\n\\n\\tAssist in keeping the restaurant safe and a healthy working environment by reporting any safety concerns to the Restaurant Director, Area Director or Executive Team. \\n\\n\\n\\n\\tFrequent and prolonged standing, walking, bending, kneeling, crouching, crawling, climbing, and stooping.\\n\\tRegularly lift, carry, and move items weighing up to 50 lbs.\\n\\n\\nWhat We Offer:\\n\\n\\n\\tMedical, Dental, and Vision Insurance Options\\n\\t401 (k) Matching\\n\\tPaid Vacation &amp; Personal Days\\n\\tFree Short / Long Term Disability and Group Life Insurance\\n\\tHealth Savings &amp; Flexible Spending Accounts\\n\\tGenerous Employee Dining Discounts\\n\\tTuition Assistance, Pet Insurance &amp; Wellness Programs\\n\\tDiscounts on Theme Parks, Live Events and More\\n\\n\\n \\n\\nDisclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.\\n\\nM Crowd Restaurant Group is an EQUAL EMPLOYMENT OPPORTUNITY employer. Candidates are considered for employment with M Crowd Restaurant Group without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status (specifically status as a disabled veteran, special disabled veteran, Vietnam Era veteran, recently separated veteran, armed forces service medal veteran, or other protected veteran) or other classification protected by applicable federal, state or local law.\\n\\n \\n\\n \\n\\n \",\"responsibilities\":\"\\nSummary of IT Technician- Level 1 Position:  \\n\\n\\nThe Level 1 Technician is responsible for technical support for the Restaurant and Restaurant Support Center. This is a salaried non-exempt hybrid position in which the employee will work in the office and at home as scheduled. 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Utilize basic safety measures to keep the work environment safe. Report any safety concerns to your supervisor. Where safety rules or best practices require that protective clothing/glove/shoes/equipment to be worn, or apparatus utilized, employees must wear clothing /gloves, shoes and equipment and use the apparatus.\\n\\n\\n\\tAssist in keeping the restaurant safe and a healthy working environment by reporting any safety concerns to the Restaurant Director, Area Director or Executive Team. \\n\\n\\n\\n\\tFrequent and prolonged standing, walking, bending, kneeling, crouching, crawling, climbing, and stooping.\\n\\tRegularly lift, carry, and move items weighing up to 50 lbs.\\n\\n\\nWhat We Offer:\\n\\n\\n\\tMedical, Dental, and Vision Insurance Options\\n\\t401 (k) Matching\\n\\tPaid Vacation &amp; Personal Days\\n\\tFree Short / Long Term Disability and Group Life Insurance\\n\\tHealth Savings &amp; Flexible Spending Accounts\\n\\tGenerous Employee Dining Discounts\\n\\tTuition Assistance, Pet Insurance &amp; Wellness Programs\\n\\tDiscounts on Theme Parks, Live Events and More\\n\\n\\n \\n\\nDisclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. 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Utilize basic safety measures to keep the work environment safe. Report any safety concerns to your supervisor. 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While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.\\n\\nM Crowd Restaurant Group is an EQUAL EMPLOYMENT OPPORTUNITY employer. Candidates are considered for employment with M Crowd Restaurant Group without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status (specifically status as a disabled veteran, special disabled veteran, Vietnam Era veteran, recently separated veteran, armed forces service medal veteran, or other protected veteran) or other classification protected by applicable federal, state or local law.\\n\\n \\n\\n \\n\\n \",\"industry\":\"Restaurant Support Center\",\"validThrough\":\"-0001-11-30\"}",
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    "qualifications": "<div style=\"border-bottom:solid 1pt;padding:0in 0in 1pt 0in;\">\n<p style=\"border:none;padding:0in;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:'Times New Roman', serif;\">Qualifications &amp; Requirements:</span></b></span></span></span></p>\n</div>\n\n<ul style=\"list-style-type:square;\">\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Must be at least 21 years of age.</span> </span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Fundamental Computer literacy.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Strong interpersonal and communication skills.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Fundamental Computer literacy.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Ability to keep organized and communicate with all levels of the organization. </span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Flexibility and adaptability to perform in a high-volume, fast pace and dynamic environment.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Ability to work with little supervision</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Bilingual is a plus</span></span></span></span></li>\n</ul>\n\n<p style=\"margin-left:48px;\"> </p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:'Times New Roman', serif;\">Physical Demands / Work Environment: </span></b></span></span></span></p>\n\n<p class=\"Bullet\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Times New Roman', serif;\">Expected to keep work location a safe and healthy work environment. Utilize basic safety measures to keep the work environment safe. Report any safety concerns to your supervisor. Where safety rules or best practices require that protective clothing/glove/shoes/equipment to be worn, or apparatus utilized, employees must wear clothing /gloves, shoes and equipment and use the apparatus.</span></span></span></span></p>\n\n<ul style=\"list-style-type:square;\">\n\t<li class=\"Bullet\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Times New Roman', serif;\">Assist in keeping the restaurant safe and a healthy working environment by reporting any safety concerns to the Restaurant Director, Area Director or Executive Team. </span></span></span></span></li>\n</ul>\n\n<ul style=\"margin-bottom:11px;list-style-type:square;\">\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Frequent and prolonged standing, walking, bending, kneeling, crouching, crawling, climbing, and stooping.</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Regularly lift, carry, and move items weighing up to 50 lbs.</span></span></span></span></li>\n</ul>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:'Times New Roman', serif;\">What We Offer:</span></b></span></span></span></p>\n\n<ul style=\"list-style-type:square;\">\n\t<li class=\"xxx\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Times New Roman', serif;\">Medical, Dental, and Vision Insurance Options</span></span></span></span></span></li>\n\t<li class=\"xxx\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Times New Roman', serif;\">401 (k) Matching</span></span></span></span></span></li>\n\t<li class=\"xxx\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Times New Roman', serif;\">Paid Vacation &amp; Personal Days</span></span></span></span></span></li>\n\t<li class=\"xxx\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Times New Roman', serif;\">Free Short / Long Term Disability and Group Life Insurance</span></span></span></span></span></li>\n\t<li class=\"xxx\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Times New Roman', serif;\">Health Savings &amp; Flexible Spending Accounts</span></span></span></span></span></li>\n\t<li class=\"xxx\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Times New Roman', serif;\">Generous Employee Dining Discounts</span></span></span></span></span></li>\n\t<li class=\"xxx\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Times New Roman', serif;\">Tuition Assistance, Pet Insurance &amp; Wellness Programs</span></span></span></span></span></li>\n\t<li class=\"xxx\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Times New Roman', serif;\">Discounts on Theme Parks, Live Events and More</span></span></span></span></span></li>\n</ul>\n\n<p style=\"margin-bottom:11px;\"> </p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:'Times New Roman', serif;\">Disclaimer: </span></b><span style=\"font-family:'Times New Roman', serif;\">This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.</span></span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">M Crowd Restaurant Group is an EQUAL EMPLOYMENT OPPORTUNITY employer. Candidates are considered for employment with M Crowd Restaurant Group without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status (specifically status as a disabled veteran, special disabled veteran, Vietnam Era veteran, recently separated veteran, armed forces service medal veteran, or other protected veteran) or other classification protected by applicable federal, state or local law.</span></span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"> </p>\n\n<p style=\"margin-bottom:11px;\"> </p>\n\n<p style=\"margin-bottom:11px;\"> </p>",
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