Home › Companies › Hdow Fa Us6 Oraclecloud Com CX 1003 › Vice President, Application Support
Vice President, Application Support
Hdow Fa Us6 Oraclecloud Com CX 1003 · New York, NY, United States; 55 Water Street, New York, NY, US · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Hdow Fa Us6 Oraclecloud Com CX 1003 |
| Title | Vice President, Application Support |
| Normalized title | - |
| Department / team | - |
| Location | New York, NY, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-05-28 / 2026-05-31 |
| Changed / last seen | 2026-06-12 / 2026-06-22 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Hdow Fa Us6 Oraclecloud Com CX 1003. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in New York. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Hdow Fa Us6 Oraclecloud Com CX 1003 |
| Source | 38747b70-9453-4d22-b36e-38a495601a77 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
The Vice President, Application Support will oversee a dedicated team, ensuring timely and effective support for our clients. This role involves managing incidents, driving investigations, and collaborating with internal and external stakeholders. The successful candidate will have a strong background in financial services support, with a focus on FX, Rates, or Credit products, and experience in FIX API troubleshooting.
Responsibilities
Lead and manage the eServices team, providing first-line support for our electronic trading platforms. Ensure timely incident management and resolution, owning and driving investigations. Proactively monitor and respond to alerts and issues in real-time. Troubleshoot FIX connectivity, order routing, and market data issues, analyzing FIX logs. Perform operational tasks and provide trade-related support, including order lookups and cancellations. Maintain effective communication during incidents, managing stakeholder expectations. Build and nurture relationships with clients and internal teams, ensuring a high level of client satisfaction. Maintain a deep understanding of end-to-end trading workflows and the trade lifecycle. Support the global shift model, ensuring smooth handovers and coverage. Drive continuous improvement initiatives, including automation and AI adoption, to enhance support efficiency.
Qualifications
A minimum of 2-3 years of experience in financial services support, preferably in a banking, IDB, exchange, or clearing environment. Proven experience across FX, Rates, or Credit products, with a strong understanding of trading workflows. Expertise in FIX API troubleshooting and a solid grasp of trading applications and market data systems. Excellent problem-solving and analytical skills, with the ability to work effectively in a time-sensitive trading environment. Strong communication skills, both technical and business-oriented, to engage with clients and internal teams. Proficiency in Microsoft Office tools and a working knowledge of networks and protocols. Familiarity with Confluence, Dynamics, Teams, and Salesforce is preferred. Awareness of AI tools and their potential for workflow efficiency is an advantage. A client-focused and relationship-driven approach, with a calm and composed demeanor under pressure. A commitment to continuous improvement and a collaborative mindset in a global team environment.
Full job record
| Job ID | 76846d3a62725767716b6fa881d940aa0381e778 |
| Org ID | 043f4d1c-1d7b-417a-8877-f654f88d55c4 |
| Source ID | 38747b70-9453-4d22-b36e-38a495601a77 |
| Board ID | 38747b70-9453-4d22-b36e-38a495601a77 |
| Provider | oracle_hcm |
| Provider Job Key | 248638 |
| Title | Vice President, Application Support |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | New York, NY, United States; 55 Water Street, New York, NY, US |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | NY |
| City | New York |
| Salary Raw | Description The Vice President, Application Support will oversee a dedicated team, ensuring timely and effective support for our clients. This role involves managing incidents, driving investigations, and collaborating with internal and external stakeholders. The successful candidate will have a strong background in financial services support, with a focus on FX, Rates, or Credit products, and experience in FIX API troubleshooting. Responsibilities Lead and manage the eServices team, providing first-line support for our electronic trading platforms. Ensure timely incident management and resolution, owning and driving investigations. Proactively monitor and respond to alerts and issues in real-time. Troubleshoot FIX connectivity, order routing, and market data issues, analyzing FIX logs. Perform operational tasks and provide trade-related support, including order lookups and cancellations. Maintain effective communication during incidents, managing stakeholder expectations. Build and nurture relationships with clients and internal teams, ensuring a high level of client satisfaction. Maintain a deep understanding of end-to-end trading workflows and the trade lifecycle. Support the global shift model, ensuring smooth handovers and coverage. Drive continuous improvement initiatives, including automation and AI adoption, to enhance support efficiency. Qualifications A minimum of 2-3 years of experience in financial services support, preferably in a banking, IDB, exchange, or clearing environment. Proven experience across FX, Rates, or Credit products, with a strong understanding of trading workflows. Expertise in FIX API troubleshooting and a solid grasp of trading applications and market data systems. Excellent problem-solving and analytical skills, with the ability to work effectively in a time-sensitive trading environment. Strong communication skills, both technical and business-oriented, to engage with clients and internal teams. Proficiency in Microsoft Office tools and a working knowledge of networks and protocols. Familiarity with Confluence, Dynamics, Teams, and Salesforce is preferred. Awareness of AI tools and their potential for workflow efficiency is an advantage. A client-focused and relationship-driven approach, with a calm and composed demeanor under pressure. A commitment to continuous improvement and a collaborative mindset in a global team environment. |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://hdow.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1003/job/248638 |
| Apply URL | https://hdow.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1003/job/248638 |
| First Seen At | 2026-05-31 18:00:06Z |
| Last Seen At | 2026-06-22 14:58:10Z |
| Last Checked At | 2026-06-22 14:58:10Z |
| Last Changed At | 2026-06-12 11:25:59Z |
| Inactive At | — |
| Source Posted At | 2026-05-28 14:36:54Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=hdow.fa.us6.oraclecloud.com|CX_1003/date=2026-06-22/2026-06-22T14-58-04-520Z-e09da4fd9f54573e924b6eee1e24546c293b7cb831d8c25d08e7bd6d18f9fef3.json |
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