Shift Manager, Player Services-Ex

Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia: Colonial Downs Racetrack, Rosie’s Gaming Emporium, Rosie’s Game Room, and Virginia Horseplay. CDG is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.’ JOB SUMMARY The Player Services Shift Manager is responsible for direct supervision of the player services team members in accordance with company Internal Control Policies and Procedures, state and federal regulations, Bank Securities Act, and the company’s Responsible Gaming Plan during assigned shift. Also serves as guest contact and assists Player Services Representatives and Marketing as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES Supervises and leads a team of players club representatives to ensure that Team Members receive leadership, guidance, and resources to accomplish established objectives. Analyzes daily operations, such as cash reconciliation accuracy, to create maximum efficiency while maintaining a high level of guest service. Ensures the integrity of all financial data by managing daily cash activities, including cash reconciliation, vault management, and cashiers’ operations. Oversees the implementation and maintenance of cash management systems, including currency counters, coin sorters, and electronic funds transfer (EFT) terminals while identifying opportunities to leverage technology to enhance operations. Assists property leadership with the development and implementation of policies and procedures to optimize operational efficiency and guest satisfaction. Assists property leadership with notification of low inventory by providing recommendations, supporting compliance to budget initiatives, and reporting concerns to management. May function as a Player Services Manager in the absence of a full time Player Services Manager. R eviews, coaches and documents the work activities of subordinate Team Members to ensure that work is being performed within the standards established by management.

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