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NOC Technician Tier 2

Bdeb1864 1acf 4e40 B5eb Dce1fe64b073 19000101 000001 · Guaynabo, PR, US, Guaynabo, PR · Remote · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyBdeb1864 1acf 4e40 B5eb Dce1fe64b073 19000101 000001
TitleNOC Technician Tier 2
Normalized title-
Department / team-
LocationGuaynabo, United States
Work modelRemote / Remote
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-04 / 2026-06-05
Changed / last seen2026-06-06 / 2026-06-06

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Linked records

CompanyBdeb1864 1acf 4e40 B5eb Dce1fe64b073 19000101 000001
Sourcebc3313e9-e84a-4f41-a1dc-244318fc3be3
ATS providerADP Workforce Now Recruiting

Description

SUMMARY Provide 2 nd level support 24-hour surveillance and tier-2 troubleshooting for network and customer issues to comply with WorldNet’s Service Level Agreement (repair time and follow up) and notification process (outage alerts and customer follow up). ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Effectively handle customer service repair and troubleshooting calls to assure repairs requests are properly reported and completed according to standards and procedures. Answer incoming phone calls and handle customer requests via Remote Assistance, which may include, but is not limited to: CPE configuration changes, SoftSwitch changes to clients’ circuits, PBX lines and SIP lines, etc Responsible to investigate network outages to determine root cause, and provide recommendations for changes in processes & procedures, or network configuration to prevent recurrence of similar outages in the future. Ensure customer’s service is operational within specified repair time frame based on our SLA’s. Effectively maintain customers informed of their repair status based on our SLA’s. Update internal repair order tracking system on a regular day basis including any incidents related to the Network Performance. Notifies all internal groups of any major outages or network incident as per outages procedures or guidelines protocol for such incidents. Monitor Customer Premise Equipment and perform troubleshooting provide solution to customer by diagnosing problem and if necessary, referring to RFT, NEO, or Provider. Monitor WorldNet Network and perform troubleshooting resolve incidents and if necessary, refer to RFT and or NEO. Manage and resolve all repair issues referred by NOC 1 st level Technicians. Monitoring Network (CORE ROUTERS) and temperature of each (collocation/cageless/inbuilding and Co) Monitoring calls quality, alerts, Identify high usages and Potential for upselling and Identify if it is necessary to increase Network resources Monitoring Trunk routes monitoring (providers) to measure its performance. Monitoring Proactive customers and Network Redundancy routs and transfer Creation of portals monitoring systems for customers Proactive monitoring of Fraud and deployment of precaution measures on irregular calls Provide presentations to customers visiting the Metro office. Responsibility for maintaining and updating the monitoring tools used by the company. Monitor systems alarm and provide support for any job under a Method of Procedure (MOP) in progress. Create reports of root causes and repetitive issues and escalate within WorldNet for definite eradication of customer problems. Filter of Tier 3 escalations to NEO group or Vendors Follow company policies and procedures to meet relevant company-wide statistics. Responsible of routine inspection of support systems such as emergency power plants, battery room, climate control, lab equipment, air conditioning and UPS Systems. If necessary, works and/or supports on day shifts, night shifts, and/or weekends. Performs all other duties as required. SUPERVISORY RESPONSIBILITIES This Job has no supervisory responsibilities. Core Competencies: Adaptability Creativity and Innovation Customer Focus Initiative Company Ambassadorship Integrity and Ethics Learning Orientation Results Orientation Quality Orientation Collaboration Job Competencies: To perform the job successfully, an individual should demonstrate the following competencies: Customer Focus Critical Thinking Active Listening Attention to detail Oral Communication Problem Solving Influence & Persuasion Business Acumen QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Associates Degree and three years of equivalent experience in related field and/or training or equivalent combination of education and experience. Experience in outside plant required. KNOWLEDGE, SKILLS & ABILITIES Knowledge of network topology or equivalent 2 year experience in maintenance and repair. Experience in networking and telephony. Experience or training of TCP/IP/UDP/ Complete understanding of TCP/IP suite such as Upper Layer Apps and Services, Transport Layer, Network Layer, Data Link Layer and Physical Layer . Knowledge in troubleshooting and diagnostic of service interruptions in all types of transport used in the telephony business for commercial customers. Knowledge in troubleshooting internet routing protocols. (OSPF, BGP, etc). Knowledge in testing remotely fiber & wireless circuits. Knowledge of Windows Office. Must be self-motivated to Follow-up with customers to ensure 100% satisfaction with all work completed. Knowledge or training of VOIP (SIP/ MGCP). Experience troubleshooting VOIP in different scenarios including/but not limited to restoring problems with signaling, CODECS, Packet Loss and Transport. Experience in troubleshooting and diagnosing service interruptions in all types of transmission transport used in business telephony. Experience in phone support and troubleshooting of client communication networks. Experience in troubleshooting and diagnosing service interruptions in all types of transmission transport used in telecommunication industry. Experience in phone support and troubleshooting of client communication networks. Understand and know the basic operation of routers, switches and firewalls Knowledge network topologies and operation Troubleshooting experience with telecommunications providers Must be able to work in a fast-paced, structured, dynamic and high-transaction environment, with the ability to maintain composure in stressful situations. Proven ability to analyze problems and solve them creatively. Fully Bilingual (Spanish and English). Computer knowledge, Microsoft Office. Customer Focus and service oriented. Strong verbal, written, and negotiation skills to retain existing customer base. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performing the duties of this job, requires the employee to sit, stand, and bend, and a normal range of hearing and vision. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal office environment, usually quiet. No physical discomfort or exposure to hazardous due to temperature, dust, noise, etc. Able to work in a fast pace environment with continuous interruptions. EMPLOYER'S RIGHT This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

Full job record

Job ID767044abe4d44813bb60dc7dd1a123e38ae7d9fc
Org ID5a87fec3-81e4-4b5f-a0b6-3de390cd2a6e
Source IDbc3313e9-e84a-4f41-a1dc-244318fc3be3
Board IDbc3313e9-e84a-4f41-a1dc-244318fc3be3
Provideradp_workforcenow
Provider Job Key536616
TitleNOC Technician Tier 2
Normalized Title—
Statusactive
Activeyes
Location TextGuaynabo, PR, US, Guaynabo, PR
Department—
Team—
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
Region—
CityGuaynabo
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=bdeb1864-1acf-4e40-b5eb-dce1fe64b073&ccId=19000101_000001&lang=en_US&type=JS&jobId=536616&jwId=9201220697065_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=bdeb1864-1acf-4e40-b5eb-dce1fe64b073&ccId=19000101_000001&lang=en_US&type=JS&jobId=536616&jwId=9201220697065_1
First Seen At2026-06-05 02:56:48Z
Last Seen At2026-06-06 11:34:11Z
Last Checked At2026-06-06 11:34:11Z
Last Changed At2026-06-06 11:34:11Z
Inactive At—
Source Posted At2026-06-04 15:16:00Z
Source Updated At—
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Extensions
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    "requisitionDescription": "<div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;' data-pasted=\"true\"><strong><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">SUMMARY</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">Provide 2<sup>nd</sup> level support 24-hour surveillance and tier-2 troubleshooting for network and customer issues to comply with WorldNet&rsquo;s Service Level Agreement (repair time and follow up) and notification process (outage alerts and customer follow up).&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES&nbsp;</strong>include the following. Other duties may be assigned.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul><li style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">Effectively handle customer service repair and troubleshooting calls to assure repairs requests are properly reported and completed according to standards and procedures.&nbsp;</li><li style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">Answer incoming phone calls and handle customer requests via Remote Assistance, which may include, but is not limited to: CPE configuration changes, SoftSwitch changes to clients&rsquo; circuits, PBX lines and SIP lines, etc</li><li style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">Responsible to investigate network outages to determine root cause, and provide recommendations for changes in processes &amp; procedures, or network configuration to prevent recurrence of similar outages in the future.</li><li style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">Ensure customer&rsquo;s service is operational within specified repair time frame based on our SLA&rsquo;s.</li><li style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">Effectively maintain customers informed of their repair status based on our SLA&rsquo;s.</li><li style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">Update internal repair order tracking system on a regular day basis including any incidents related to the Network Performance.</li><li style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">Notifies all internal groups of any major outages or network incident as per outages procedures or guidelines protocol for such incidents.</li><li style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">Monitor Customer Premise Equipment and perform troubleshooting provide solution to customer by diagnosing problem and if necessary, referring to RFT, NEO, or Provider.</li><li style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">Monitor WorldNet Network and perform troubleshooting resolve incidents and if necessary, refer to RFT and or NEO.</li><li style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">Manage and resolve all repair issues referred by NOC 1<sup>st</sup> level Technicians.&nbsp;</li><li style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">Monitoring Network (CORE ROUTERS) and temperature of each (collocation/cageless/inbuilding and Co)</li><li style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">Monitoring calls quality, alerts, Identify high usages and Potential for upselling and Identify if it is necessary to increase Network resources</li><li style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">Monitoring Trunk routes monitoring (providers) to measure its performance.</li><li style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">Monitoring Proactive customers and Network Redundancy routs and transfer</li><li style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">Creation of portals monitoring systems for customers</li><li style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">Proactive monitoring of Fraud and deployment of precaution measures on irregular calls</li><li style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">Provide presentations to customers visiting the Metro office.</li><li style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">Responsibility for maintaining and updating the monitoring tools used by the company.</li><li style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">Monitor systems alarm and provide support for any job under a Method of Procedure (MOP) in progress.&nbsp;</li><li style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">Create reports of root causes and repetitive issues and escalate within WorldNet for definite eradication of customer problems.</li><li style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">Filter of Tier 3 escalations to NEO group or Vendors</li><li style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">Follow company policies and procedures to meet relevant company-wide statistics.&nbsp;</li><li style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">Responsible of routine inspection of support systems such as emergency power plants, battery room, climate control, lab equipment, air conditioning and UPS Systems.</li><li style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">If necessary, works and/or supports on day shifts, night shifts, and/or weekends.</li><li style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">Performs all other duties as required.</li></ul></div><p><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><strong>SUPERVISORY RESPONSIBILITIES</strong></span></p><p style='margin:0in;text-align:justify;font-size:15px;font-family:\"Arial\",sans-serif;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">This Job has no supervisory responsibilities.</span></p><p style='margin:0in;text-align:justify;font-size:15px;font-family:\"Arial\",sans-serif;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><strong>&nbsp;</strong></span></p><p style='margin:0in;text-align:justify;font-size:15px;font-family:\"Arial\",sans-serif;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><strong>Core Competencies:</strong></span></p><ol start=\"1\" type=\"1\" style=\"margin-bottom:0in;\"><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; text-align: justify; color: rgb(0, 0, 0);\">Adaptability</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; text-align: justify; color: rgb(0, 0, 0);\">Creativity and Innovation</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; text-align: justify; color: rgb(0, 0, 0);\">Customer Focus</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; text-align: justify; color: rgb(0, 0, 0);\">Initiative</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; text-align: justify; color: rgb(0, 0, 0);\">Company Ambassadorship</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; text-align: justify; color: rgb(0, 0, 0);\">Integrity and Ethics</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; text-align: justify; color: rgb(0, 0, 0);\">Learning Orientation</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; text-align: justify; color: rgb(0, 0, 0);\">Results Orientation</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; text-align: justify; color: rgb(0, 0, 0);\">Quality Orientation</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; text-align: justify; color: rgb(0, 0, 0);\">Collaboration</li></ol><p><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><strong>&nbsp;Job Competencies:&nbsp;</strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">To perform the job successfully, an individual should demonstrate the following competencies:</span></p><ol start=\"1\" type=\"1\" style=\"margin-bottom:0in;\"><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; text-align: justify; color: rgb(0, 0, 0);\">Customer Focus</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; text-align: justify; color: rgb(0, 0, 0);\">Critical Thinking</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; text-align: justify; color: rgb(0, 0, 0);\">Active Listening</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; text-align: justify; color: rgb(0, 0, 0);\">Attention to detail</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; text-align: justify; color: rgb(0, 0, 0);\">Oral Communication</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; text-align: justify; color: rgb(0, 0, 0);\">Problem Solving</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; text-align: justify; color: rgb(0, 0, 0);\">Influence &amp; Persuasion</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; text-align: justify; color: rgb(0, 0, 0);\">Business Acumen</li></ol><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><strong>QUALIFICATIONS&nbsp;</strong>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><p style=\"text-align: justify;\"><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><strong>EDUCATION and/or EXPERIENCE &nbsp;</strong></span><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">Associates Degree and three years of equivalent experience in related field and/or training or equivalent combination of education and experience. Experience in outside plant required.</span></p></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;text-align:justify;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><p style=\"text-align: justify;\"><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><strong>KNOWLEDGE, SKILLS &amp; ABILITIES</strong></span></p></div><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0.5in;\"><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">Knowledge of network topology or equivalent 2 year experience in maintenance and repair.</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">Experience in networking and telephony.</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">Experience or training of TCP/IP/UDP/ Complete understanding of TCP/IP suite such as Upper Layer Apps and Services, Transport Layer, Network Layer, Data Link Layer and Physical Layer<span style=\"text-decoration: line-through;\"><del cite=\"mailto:Manuel%20Correa\" datetime=\"2024-04-30T18:11\">&nbsp;</del></span>.</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">Knowledge in troubleshooting and diagnostic of service interruptions in all types of transport used in the telephony business for commercial customers.</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">Knowledge in troubleshooting internet routing protocols. (OSPF,<span style=\"text-decoration: underline;\"><ins cite=\"mailto:Manuel%20Correa\" datetime=\"2024-04-30T18:11\">&nbsp;</ins></span>BGP, etc).</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">Knowledge in testing remotely fiber<span style=\"text-decoration: line-through;\"><del cite=\"mailto:Manuel%20Correa\" datetime=\"2024-04-30T18:44\">&nbsp;</del></span>&amp; wireless circuits.</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">Knowledge of Windows Office.</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">Must be self-motivated to Follow-up with customers to ensure 100% satisfaction with all work completed.</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">Knowledge or training of VOIP (SIP/ MGCP). Experience troubleshooting VOIP in different scenarios including/but not limited to restoring problems with signaling, CODECS, Packet Loss and Transport.&nbsp;</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">Experience in troubleshooting and diagnosing service interruptions in all types of transmission transport used in business telephony.</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">Experience in phone support and troubleshooting of client communication networks.&nbsp;</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">Experience in troubleshooting and diagnosing service interruptions in all types of transmission transport used in telecommunication industry.</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">Experience in phone support and troubleshooting of client communication networks.</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">Understand and know the basic operation of routers, switches and firewalls</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">Knowledge network topologies and operation</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">Troubleshooting experience with telecommunications providers</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">Must be able to work in a fast-paced, structured, dynamic and high-transaction environment, with the ability to maintain composure in stressful situations.</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">Proven ability to analyze problems and solve them creatively.</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">Fully Bilingual (Spanish and English).</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">Computer knowledge, Microsoft Office.</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">Customer Focus and service oriented.</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0); text-align: justify;\">Strong verbal, written, and negotiation skills to retain existing customer base.</li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:1.0in;text-align:justify;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><strong>PHYSICAL DEMANDS:&nbsp;</strong>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><p style='margin:0in;text-align:justify;font-size:15px;font-family:\"Arial\",sans-serif;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">Performing the duties of this job, requires the employee to sit, stand, and bend, and a normal range of hearing and vision.&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><strong>&nbsp;</strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><strong>WORK ENVIRONMENT&nbsp;</strong>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">Normal office environment, usually quiet. No physical discomfort or exposure to hazardous due to temperature, dust, noise, etc. Able to work in a fast pace environment with continuous interruptions.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><strong>EMPLOYER&#39;S RIGHT</strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.</span></p></div>\n",
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