Solutions Analyst

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{
  "id": "2658872",
  "name": "Solutions Analyst",
  "office": "Marks Tey",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-06-04T15:25:00+00:00",
  "seniority": "experienced",
  "department": "Central Services",
  "occupation": "it_project_management",
  "subcompany": null,
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "Job Vacancy",
      "value": "We are seeking a proactive Solutions Analyst to join our Solutions and Innovation team, an idea opportunity for someone looking to move into a role focused on solutions and project delivery. This role offers an excellent opportunity to develop analytical, technical, and problem-solving skills in a forward-thinking legal environment. The successful candidate will support the implementation, maintenance, and enhancement of software solutions aimed at driving operational efficiency and client service excellence.<br> <br>Please note this is an office based role in our Marks Tey, Colchester office where you will be required to attend Monday-Friday. <br>  <br> <strong>The day to day will include: </strong><br>  <br> <strong>Solution Support</strong><ul><li>Analyse business processes to identify improvement opportunities.  </li><li>Assist in the testing, deployment, and maintenance of IT and legal technology solutions.</li><li>Troubleshoot and resolve system issues, collaborating with IT teams and external vendors.  </li><li>Contribute to process automation and system integration initiatives.</li></ul><strong>Data Analysis & Reporting  </strong><ul><li>Gather, analyse, and interpret data to support business decision-making.  </li><li>Maintain dashboards and generate reports using business intelligence tools (e.g., Qlik).  </li><li>Ensure data integrity and accuracy across key systems.</li></ul><strong>User Support & Training</strong> <ul><li>Provide first-line support for legal and business applications.</li><li>Assist in creating user guides and delivering training sessions for staff.  </li><li>Support adoption of new and existing technology solutions through effective communication and training</li></ul><strong>Project Support  </strong><ul><li>Collaborate with IT teams, and legal departments to implement new solutions.  </li><li>Assist in project planning, documentation, and implementation, contributing to continuous improvement efforts.  </li><li>Support workflow automation and integration projects to enhance operational efficiency.</li></ul> <br> <strong>WHAT EXPERIENCE DO I NEED?</strong><ul><li>Degree in Business, Information Technology, or related field; or relevant work experience.</li><li>Have experience working on projects as part of a cross functional team.</li><li>Strong analytical and problem-solving skills with attention to detail.  </li><li>Familiarity with reporting tools (Qlik), and legal technology platforms.  </li><li>Excellent communication skills – able to explain technical information to non-technical users.  </li><li>Proactive, collaborative, and able to work independently when required. </li><li>Knowledge of scripting or coding languages (Python, JavaScript, etc.) is an advantage</li></ul><strong>Desirable Skills & Experience:  </strong><ul><li>Experience with automation tools or workflow management systems.  </li><li>Exposure to legal technology platforms (e.g., document management, case management).  </li><li>Legal Industry experience/knowledge </li></ul><strong> </strong><br> <strong>WHAT SKILLS SHOULD I HAVE?</strong><ul><li>Problem-Solving: Identify and resolve technical and business-related issues efficiently.  </li><li>Attention to Detail: Ensure accuracy in analysis and troubleshooting.  </li><li>Communication: Convey complex concepts clearly to diverse audiences.  </li><li>Collaboration: Work effectively within cross-functional teams.  </li><li>Adaptability: Learn and adapt to new technologies and processes with enthusiasm.</li></ul><strong>WHAT WE OFFER</strong><br><br>At Holmes & Hills<strong> </strong>we pride ourselves on a culture of collaboration, respect and authenticity. We are a modern and progressive firm committed to delivering exceptional client service while supporting the development and wellbeing of our people.<br><ul><li>Competitive salary </li><li>A supportive, relaxed and flexible working environment </li><li>28 days annual leave, plus bank holidays </li><li>Medicash cashback scheme after one year’s service </li><li>Life Insurance </li><li>Employee Assistance Programme (EAP) </li><li>Physical and mental wellbeing support, including 24/7 virtual GP access </li><li>Enhanced maternity and paternity pay </li><li>Family-friendly policies and family events leave </li><li>Company sick pay </li><li>Cycle to Work scheme </li></ul>​"
    }
  ],
  "occupationCategory": "it_software",
  "recruitingCategory": "Permanent"
}