Program Supervisor PDD (In-Ratio)

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      "postalCode": "T6H 4A6",
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    "datePosted": "2026-06-05",
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    "description": "<p><span style=\"font-size: 10pt\">The <span style=\"font-weight: bold\">PDD Program Supervisor </span>role isn’t a sit-back-and-manage role. This is for someone who leads from the floor, not the sidelines.</span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt\">If you are the kind of leader who builds trust through presence, earns respect through action, and isn’t afraid to step into hard moments with adults who need consistency the most… keep reading. If you are looking for something predictable, low-demand, or hands-off,  this won’t be the right role for you.</span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">The Role</span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt\">At CarePros, our Program Supervisors don’t just oversee care, they deliver it, model it, and elevate it.</span></p>\n<p><span style=\"font-size: 10pt\">You’ll work directly with with adults with developmental disabilities, complex mental health needs, addictions, and diverse behavioural profiles while mentoring a team of Community Support Workers (CSWs). You’ll set the tone, the standard, and the energy of the home.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">This is a leadership role grounded in action, not observation. By fostering a sense of belonging in both home and community settings, you will support individuals to live with dignity, independence, and purpose.</span><br></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">Leading by example, you will actively support individuals, build trusting relationships, and set a gold standard of high quality care for your CSWs. Your mentorship will empower team members to promote skill development, enhance social/personal growth, and create opportunities for meaningful community involvement. Through individualized coaching and purposeful routines, you and your teams will encourage inclusion, support engagement, and help individuals become active members of their communities. Your work is grounded in harm reduction, strengths-based practice, and respect for everyone's unique abilities, communication styles, and goals.<br></span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Schedule</span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Full-time, permanent, In Ratio Rotation (working directly on the floor with the individual)</span></li>\n<li><span style=\"font-size: 10pt\">In Ratio Rotation: 6 days on, 3 days off</span></li>\n<li><span style=\"font-size: 10pt\">Days: 7:00 AM – 3:00 PM</span><br></li>\n<li><span style=\"font-size: 10pt\">Scheduled 1 week as part of a On-call rotation with all other supervisors (approx. 12 week rotation)</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Why This Role Matters</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">Our goal is to deliver excellence in service for individuals we support while building teams equipped with the knowledge, confidence, and compassion to truly make a difference. You will hone opportunities for skill-building, empowerment, and meaningful progress. Using your intentional, person-centred practice rooted in safety, dignity, and respect, you will help individuals make purposeful choices. This work will challenge your patience, stretch your creativity, and demand your accountability! It is your opportunity to make a meaningful and lasting impact in the lives of those who rely on your support.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">What Your Success Looks Like</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Your teams knows they can go to you with any question or concern.</span></li>\n<li><span style=\"font-size: 10pt\">Your CSWs move up in their careers thanks to your impactful mentorship and leadership.</span></li>\n<li><span style=\"font-size: 10pt\">The people you support feel safe, valued, and genuinely cared for thanks to the trust and consistency you bring to their lives.</span><br></li>\n<li><span style=\"font-size: 10pt\">You see growth unfold as individuals develop new skills, form meaningful relationships, and participate more fully in their communities.</span><br></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">What You’ll Do</span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"color: rgb(35, 111, 161); font-size: 10pt\"><em><span style=\"font-weight: bold\">On the Floor</span></em></span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Provide direct, trauma-informed care for persons served</span></li>\n<li><span style=\"font-size: 10pt\">Build trust through consistency, engagement, and genuine connection</span></li>\n<li><span style=\"font-size: 10pt\">Support youth through crisis using de-escalation and intervention strategies</span></li>\n<li><span style=\"font-size: 10pt\">Create meaningful moments, play, teach, guide, and support daily routines</span></li>\n<li><span style=\"font-size: 10pt\">Document observations and progress with accuracy and care</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"color: rgb(35, 111, 161); font-size: 10pt\"><em><span style=\"font-weight: bold\">Leadership &amp; Operations</span></em></span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Lead, coach, and mentor a team of CSWs</span></li>\n<li><span style=\"font-size: 10pt\">Set and maintain high standards of care through role modelling</span></li>\n<li><span style=\"font-size: 10pt\">Support scheduling, staffing, and day-to-day program operations</span></li>\n<li><span style=\"font-size: 10pt\">Collaborate with internal teams (People &amp; Culture, Finance, Communications)</span></li>\n<li><span style=\"font-size: 10pt\">Partner with families, caregivers, and external stakeholders</span></li>\n<li><span style=\"font-size: 10pt\">Ensure safety, compliance, and program consistency</span></li>\n<li><span style=\"font-size: 10pt\">Participate in on-call support rotation</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Your Day to Day</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Manage and support CSWs to ensure high quality service delivery</span></li>\n<li><span style=\"font-size: 10pt\">Coordinate work allocation and delegate tasks to ensure fluidity of program maintenance</span></li>\n<li><span style=\"font-size: 10pt\">Assign/coordinate referrals to ensure clients are connected with appropriate services, supports, and community resources</span></li>\n<li><span style=\"font-size: 10pt\">Identify and address CSW training needs</span></li>\n<li><span style=\"font-size: 10pt\">Ensure program meets compliance requirements with organizational policies, procedures, values, and best practices</span></li>\n<li><span style=\"font-size: 10pt\">Recommend program developments to your Senior Program Supervisor and Management in addition to participating in program evaluation</span><br></li>\n<li><span style=\"font-size: 10pt\">Run periodic team meetings to support communication, consistency, and collaboration</span></li>\n<li><span style=\"font-size: 10pt\">Effectively advocate for individuals receiving services</span></li>\n<li><span style=\"font-size: 10pt\">Represent CarePros in the community and when interacting with government agencies, families/caregivers, and funding bodies</span></li>\n<li><span style=\"font-size: 10pt\">Build and maintain collaborative relationships with community partners, agencies, and organizations to enhance program quality and outcomes</span></li>\n<li><span style=\"font-size: 10pt\">Ensure required inspections are completed with follow-up action so your program adheres to standards and procedures</span><br></li>\n<li><span style=\"font-size: 10pt\">Work with your Facilities team to ensure program facilities/equipment meet operational requirements</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"><br></span></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">What You Bring to The Table</span> </span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Diploma or Degree in Disability Studies, Human Services, Social Work, Psychology, Community Rehabilitation, or related field (<span style=\"font-weight: bold\">required</span>)</span></li>\n<li><span style=\"font-size: 10pt\">3+ years verifiable experience working with persons with developmental disabilities in home-based or community support settings (<span style=\"font-weight: bold\">required</span>)</span></li>\n<li><span style=\"font-size: 10pt\">2+ years of proven supervisory experience in front-line care</span></li>\n<li><span style=\"font-size: 10pt\">2+ years of direct experience working with PDD and complex behaviour profiles</span><br></li>\n<li><span style=\"font-size: 10pt\">In-depth knowledge of harm reduction practice, disability support, CARF ECS, Alberta Council of Disability Services (ACDS) standards, and Community Disability Services (CDS) sector guidelines</span></li>\n<li><span style=\"font-size: 10pt\">Hands-on experience supporting individuals with complex needs</span></li>\n<li><span style=\"font-size: 10pt\">Unmatched verbal/written communication, technology, and documentation skills</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"><br></span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Compliance Regulated Requirements</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Own a reliable 4-door vehicle to transport individual(s) in care</span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 10pt\">Valid Alberta Class 5 Driver's License</span></li>\n<li><span style=\"font-size: 10pt\">Clear Alberta 3-year Driver's Abstract (3 years driving experience not required)</span></li>\n<li><span style=\"font-size: 10pt\">Current Standard/Intermediate First Aid with CPR Level C (Canadian Provider in person or blended)</span></li>\n<li><span style=\"font-size: 10pt\">$2 Million Alberta Auto Insurance Liability coverage</span></li>\n<li><span style=\"font-size: 10pt\">Clear Criminal Record with Vulnerable Sector Check <span style=\"font-weight: bold\">obtained in last 5 months</span></span></li>\n<li><span style=\"font-size: 10pt\">Clear Intervention Record Check <span style=\"font-weight: bold\">obtained in last 5 months</span></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Regulated Physical Requirements</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Walk and stand for extended periods, including long distances</span></li>\n<li><span style=\"font-size: 10pt\">Bend, kneel, crouch, and maintain balance</span></li>\n<li><span style=\"font-size: 10pt\">Work in varied environments, including outdoor and seasonal conditions</span></li>\n<li><span style=\"font-size: 10pt\">Lift, push, or pull up to 10 pounds occasionally; reach overhead and outward</span></li>\n<li><span style=\"font-size: 10pt\">Perform fine motor tasks (typing, grasping, holding) and repetitive movements</span></li>\n<li><span style=\"font-size: 10pt\">Communicate verbally and maintain physical stamina for short and long durations</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">CarePros Offers You</span><br></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Group RRSP matching after 1 year of active full-time employment</span></li>\n<li><span style=\"color: rgb(72, 65, 63); font-size: 10pt\">Employee and Family Assistance Program and Health, Dental, and Vision benefits</span></li>\n<li><span style=\"font-size: 10pt\">Structured rotation for built-in balance and recharge time</span><br></li>\n<li><span style=\"font-size: 10pt\">Career opportunities in a growing, award-winning agency</span></li>\n<li><span style=\"font-size: 10pt\">Innovative technology to assist in providing daily care</span><br></li>\n<li><span style=\"font-size: 10pt\">Cornell University TCI Training (Therapeutic Crisis Intervention)</span></li>\n<li><span style=\"font-size: 10pt\">Ongoing training and professional development</span></li>\n<li><span style=\"font-size: 10pt\"><em>A collaborative and diverse organization supporting you, so you never feel alone!</em></span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt\">We thank all applicants for applying; however, only candidates selected for an interview will be contacted.</span><br><br><span style=\"font-size: 10pt\">#hp</span></p>",
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