Membership Billing Coordinator

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    "jobTitle": "Membership Billing Coordinator",
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    "description": "<p class=\"MsoBodyText\" style=\"text-align:justify;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><u><span style=\"color:#404040;\">Scope of<span style=\"letter-spacing:-0.1pt;\"> Position</span></span></u></span></span></p>\n\n<p class=\"MsoBodyText\" style=\"margin-top:8px;margin-right:24px;margin-left:24px;text-align:justify;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#404040;\">The Membership Billing Coordinator is responsible for the daily administration of member billing, payment processing, account reconciliation, collections follow-up, and member account support functions. This position serves as a liaison between Finance and Club Members, ensuring all account activity is handled accurately, discreetly, and with exceptional care. The ideal candidate is organized, detail-oriented, proactive, and capable of balancing hospitality with strong financial accountability.</span></span></span></p>\n\n<p class=\"MsoBodyText\" style=\"margin-top:17px;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><u><span style=\"color:#404040;\">Position <span style=\"letter-spacing:-0.1pt;\">Requirements</span></span></u></span></span></p>\n\n<ul>\n\t<li style=\"margin-right:50px;margin-left:32px;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#404040;\">Minimum of 2 years of accounting, membership billing, accounts receivable, or hospitality finance experience preferred </span></span></span></li>\n\t<li style=\"margin-right:50px;margin-left:32px;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#404040;\">Previous private club, golf club, country club, resort, or luxury hospitality experience strongly preferred </span></span></span></li>\n\t<li style=\"margin-right:50px;margin-left:32px;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#404040;\">Strong customer service and interpersonal communication skills </span></span></span></li>\n\t<li style=\"margin-right:50px;margin-left:32px;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#404040;\">Proficiency in Microsoft Office, particularly Excel </span></span></span></li>\n\t<li style=\"margin-right:50px;margin-left:32px;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#404040;\">Experience with accounting systems, club management systems, or property management systems preferred </span></span></span></li>\n\t<li style=\"margin-right:50px;margin-left:32px;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#404040;\">Strong attention to detail and organizational skills </span></span></span></li>\n\t<li style=\"margin-right:50px;margin-left:32px;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#404040;\">Ability to prioritize tasks and work independently in a fast-paced luxury environment </span></span></span></li>\n\t<li style=\"margin-right:50px;margin-left:32px;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#404040;\">Professional written and verbal communication skills </span></span></span></li>\n\t<li style=\"margin-right:50px;margin-left:32px;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#404040;\">High level of integrity and discretion when handling confidential financial information</span></span></span></li>\n</ul>\n\n<p class=\"MsoBodyText\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:12.4pt;\"><u><span style=\"color:#404040;\"><span style=\"letter-spacing:-0.1pt;\">Responsibilities</span></span></u></span></span></span></p>\n\n<ul>\n\t<li style=\"margin-right:50px;margin-left:32px;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#404040;\">Prepare and process monthly member billing statements and invoices accurately and timely </span></span></span></li>\n\t<li style=\"margin-right:50px;margin-left:32px;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#404040;\">Post daily payments including credit cards, ACH, wire transfers, checks, and house account activity </span></span></span></li>\n\t<li style=\"margin-right:50px;margin-left:32px;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#404040;\">Maintain accurate member account records within the Club accounting and membership systems </span></span></span></li>\n\t<li style=\"margin-right:50px;margin-left:32px;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#404040;\">Reconcile member accounts and investigate discrepancies promptly </span></span></span></li>\n\t<li style=\"margin-right:50px;margin-left:32px;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#404040;\">Monitor aging reports and professionally follow up on outstanding balances </span></span></span></li>\n\t<li style=\"margin-right:50px;margin-left:32px;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#404040;\">Assist with payment arrangements and recurring billing setups when applicable </span></span></span></li>\n\t<li style=\"margin-right:50px;margin-left:32px;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#404040;\">Respond to member inquiries regarding invoices, payments, account balances, and billing activity with professionalism and urgency </span></span></span></li>\n\t<li style=\"margin-right:50px;margin-left:32px;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#404040;\">Handle sensitive financial conversations with discretion and hospitality </span></span></span></li>\n\t<li style=\"margin-right:50px;margin-left:32px;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#404040;\">Support dispute resolution and credit card chargeback research </span></span></span></li>\n\t<li style=\"margin-right:50px;margin-left:32px;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#404040;\">Collaborate with Club leadership and operational departments to resolve member account concerns efficiently </span></span></span></li>\n\t<li style=\"margin-right:50px;margin-left:32px;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#404040;\">Assist with month-end close responsibilities related to membership accounting </span></span></span></li>\n\t<li style=\"margin-right:50px;margin-left:32px;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#404040;\">Support credit meetings and aging review preparation </span></span></span></li>\n\t<li style=\"margin-right:50px;margin-left:32px;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#404040;\">Maintain organized financial records and supporting documentation </span></span></span></li>\n\t<li style=\"margin-right:50px;margin-left:32px;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#404040;\">Assist with special projects, reporting, audits, and process improvement initiatives as assigned by Finance Leadership </span></span></span></li>\n\t<li style=\"margin-right:50px;margin-left:32px;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#404040;\">Ensure compliance with internal controls, accounting procedures, and company policies</span></span></span></li>\n</ul>\n\n<p class=\"MsoBodyText\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><u><span style=\"color:#404040;\"><span style=\"letter-spacing:-0.1pt;\">Education</span></span></u></span></span></p>\n\n<ul style=\"margin-top:15px;\">\n\t<li style=\"margin-top:15px;margin-right:24px;margin-left:32px;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#404040;\">2-year University/College degree in Finance, Accounting, or related major plus a minimum of 2 years experience working in a large-scale hotel, preferred.</span></span></span></li>\n</ul>\n\n<p class=\"MsoBodyText\" style=\"margin-left:48px;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#404040;\"><span style=\"letter-spacing:-0.25pt;\">OR</span></span></span></span></p>\n\n<ul>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#404040;\">4-year University/College degree in Finance, Accounting, or related <span style=\"letter-spacing:-0.1pt;\">major.</span></span></span></span></li>\n</ul>\n\n<p class=\"MsoBodyText\" style=\"margin-top:17px;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><u><span style=\"color:#404040;\">Skills and<span style=\"letter-spacing:-0.1pt;\"> Abilities</span></span></u></span></span></p>\n\n<ul>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:13.45pt;\"><span style=\"color:#404040;\">Ability to communicate in the English language. A second language is a <span style=\"letter-spacing:-0.1pt;\">plus.</span></span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:13.45pt;\"><span style=\"color:#404040;\">Strong problem-solving and analytical <span style=\"letter-spacing:-0.1pt;\">abilities.</span></span></span></span></span></li>\n\t<li style=\"margin-right:66px;margin-left:32px;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#404040;\">Ability to create and maintain spreadsheets as well as analyze and summarize financial data using appropriate financial software.</span></span></span></li>\n\t<li style=\"margin-right:63px;margin-left:32px;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#404040;\">Ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.</span></span></span></li>\n\t<li style=\"margin-right:24px;margin-left:32px;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#404040;\">Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.</span></span></span></li>\n\t<li style=\"margin-right:24px;margin-left:32px;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#404040;\">Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).</span></span></span></li>\n</ul>\n\n<p class=\"MsoBodyText\" style=\"margin-top:17px;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><u><span style=\"color:#404040;\">Physical <span style=\"letter-spacing:-0.1pt;\">Requirements</span></span></u></span></span></p>\n\n<ul>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:13.45pt;\"><span style=\"color:#404040;\">Continuously, sit at a desk for long periods of time in front of a computer<span style=\"letter-spacing:-0.1pt;\"> screen.</span></span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:13.45pt;\"><span style=\"color:#404040;\">Intermittently twist to reach equipment or supplies surrounding the <span style=\"letter-spacing:-0.1pt;\">desk.</span></span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:13.45pt;\"><span style=\"color:#404040;\">Use telephone and computer keyboard <span style=\"letter-spacing:-0.1pt;\">daily.</span></span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:13.45pt;\"><span style=\"color:#404040;\">Physically fit to lift, pull, and push items up to 50<span style=\"letter-spacing:-0.1pt;\"> pounds.</span></span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#404040;\">Standing/walking/reaching and bending throughout <span style=\"letter-spacing:-0.1pt;\">shift.</span></span></span></span></li>\n</ul>",
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