Operations Assistant / Traveling Customer Service Representative

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    "requisitionDescription": "<div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.23.14/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;</div><h2 style=\"margin-left:0in;\" data-pasted=\"true\">Summary</h2><p style=\"margin-left:0in;\">This is a full-time, Monday-Friday position based in Valley, Nebraska (on-site; not remote). Time will be split between delivering outstanding customer service and performing a variety of branch and bank operational duties. The role requires strong attention to detail, the ability to manage multiple priorities, and a consistent commitment to service excellence. Key responsibilities include processing routine financial transactions and providing ongoing account support.</p><p style=\"margin-left:0in;\">This position also serves as a Traveling Customer Service Representative, providing coverage at any of the Bank&rsquo;s branch locations to support staffing needs (e.g., employee absences, vacations, and peak service periods). Branch locations include Bennet, Brainard, Columbus, Decatur, Elkhorn, Emerson, Nebraska City, Stanton, and Weeping Water.</p><h2 style=\"margin-left:0in;\">Responsibilities</h2><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin-left:0in;\">Process transactions\u0014deposits and withdrawals, check cashing, account transfers, money orders, and cashiers checks\u0014accurately and in accordance with established guidelines.</li><li style=\"margin-left:0in;\">Apply payments for loans, overdraft protection, lines of credit, and safe deposit boxes.</li><li style=\"margin-left:0in;\">Maintain cash drawer within established limits; safeguard cash at all times; and balance/proof teller work daily to ensure accuracy.</li><li style=\"margin-left:0in;\">Assist with daily branch balancing, including night deposits, ATMs, ITMs, and cash recyclers, as applicable.</li><li style=\"margin-left:0in;\">Demonstrate working knowledge of First Nebraska Bank products and services and refer/cross-sell solutions to meet customer needs.</li><li style=\"margin-left:0in;\">Respond to customer inquiries and route requests to appropriate personnel, as needed.</li><li style=\"margin-left:0in;\">Provide customer support for First Nebraska Bank debit cards, online banking, and mobile banking.</li><li style=\"margin-left:0in;\">Identify large cash transactions as defined by regulation and follow required procedures, including Currency Transaction Reports, as applicable.</li><li style=\"margin-left:0in;\">Educate customers on Interactive Teller Machine use and provide technical assistance while utilizing video banking technology.</li><li style=\"margin-left:0in;\">Support daily, monthly, and annual bank operations activities, including electronic banking services, ITM/ATM monitoring, fraud and risk monitoring, adjustments, and exception processing.</li><li style=\"margin-left:0in;\">Follow security and audit procedures to minimize exposure to fraud and reduce operational risk.</li><li style=\"margin-left:0in;\">Answer incoming calls and route callers to appropriate staff.</li><li style=\"margin-left:0in;\">Maintain strict confidentiality of customer information and all transactions.</li><li style=\"margin-left:0in;\">Travel to and work from any First Nebraska Bank branch location, as needed, to provide customer service and operational support.</li><li style=\"margin-left:0in;\">Maintain consistent service standards, policies, and procedures across all locations.</li><li style=\"margin-left:0in;\">Perform additional related duties as assigned.</li><li style=\"margin-left:0in;\">Comply with all Bank Secrecy Act (BSA) and Anti\u0011Money Laundering (AML) requirements and all bank policies and procedures.</li></ul></div><h2 style=\"margin-left:0in;\">Knowledge and Skills</h2><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin-left:0in;\">Excellent verbal, written, and interpersonal communication skills, including active listening.</li><li style=\"margin-left:0in;\">Strong customer service skills, including professional telephone etiquette.</li><li style=\"margin-left:0in;\">Demonstrated accuracy and attention to detail.</li><li style=\"margin-left:0in;\">Proficient computer skills, including experience with Windows-based software.</li><li style=\"margin-left:0in;\">Bilingual skills are preferred.</li></ul></div><h2 style=\"margin-left:0in;\">Qualifications</h2><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin-left:0in;\">High school diploma or GED required.</li><li style=\"margin-left:0in;\">Cash-handling experience preferred.</li><li style=\"margin-left:0in;\">Ability to work effectively in a fast-paced environment.</li><li style=\"margin-left:0in;\">Ability and willingness to travel between multiple branch locations, as needed.</li><li style=\"margin-left:0in;\">Flexibility to adapt to varying schedules and work locations.</li><li style=\"margin-left:0in;\">Valid Driver Licence</li><li style=\"margin-left:0in;\">Reliable vehicle</li></ul></div><p><br></p><p>First Nebraska Bank is an Affirmative Action and Equal Opportunity Employer.</p><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.23.14/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><p id=\"isPasted\"><br></p></div></div></div>\n",
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