Clinical Officer Unit Leader - Internal Advert

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    "id": "623",
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      "state": "North Western"
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    "jobOpeningName": "Clinical Officer Unit Leader - Internal Advert",
    "departmentLabel": "Medical",
    "employmentStatusLabel": "Fixed-Term Contract | Non-Senior"
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    "location": {
      "city": "Solwezi",
      "state": "North Western",
      "postalCode": "10101",
      "addressCountry": "Zambia"
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    "datePosted": "2026-05-29",
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    "description": "<p><span style=\"font-size: 10pt; font-weight: bold\">ROLE DESCRIPTION </span></p>\n<p><span style=\"font-size: 10pt\">At MBHS, a clinical officer unit leader works within a multidisciplinary team to ensure that clinical officers provide high quality clinical care to all patients/clients who visit the clinic. Unit leaders play a key role in ensuring that clinical officers uphold the highest level of standards and follow the standard treatment guidelines as they assess and treat patients.</span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt\">A clinical officer unit leader must ensure all clinical officers provide patient-centered, compassionate, competent and quality care. He/she must ensure that clinical officers adhere to the Health Professions Council of Zambia’s Code of Conduct as well as the MBHS Code of Conduct and must practice safe, ethical and evidence based clinical care at all times as dictated by the MBHS Healthcare Standards.</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">EDUCATIONAL REQUIREMENTS </span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Minimum of a Diploma in Clinical General Sciences</span></li>\n<li><span style=\"font-size: 10pt\">Must be registered and licensed with the Health Professions Council of Zambia (HPCZ).</span></li>\n<li><span style=\"font-size: 10pt\">Experience in working in an emergency department for a period of 2 years is an advantage.</span></li>\n<li><span style=\"font-size: 10pt\">BLS,ITLS,ACLS qualifications will be an added advantage</span></li>\n<li><span style=\"font-size: 10pt\">Must have at least 3 – 5 years’ work experience in both clinical and leadership roles.<br></span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">KEY ROLE ACCOUNTABILITIES</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Ensure that standard operating policies and procedures are followed by all clinical officers with regards to clinical care that is in line with the Health Professions Council of Zambia (HPCZ) and MBHS standards of care.</span></li>\n<li><span style=\"font-size: 10pt\">Ensure clinical officers provide clinical care that is respectful, ethical, compassionate, competent, caring and professional at all times.</span></li>\n<li><span style=\"font-size: 10pt\">Ensure compliance with all MBHS standards for delivering high quality clinical care and where relevant, identify and/or design any clinical practice standards or procedures that are required.</span></li>\n<li><span style=\"font-size: 10pt\">Demonstrate an ability to work competently and independently, ensure emergency services are provided in a timely manner.</span></li>\n<li><span style=\"font-size: 10pt\">Set and promote international standards of good clinical practice in collaboration with CMO and other leaders within and outside the institution.</span></li>\n<li><span style=\"font-size: 10pt\">Ensure that proper handover procedures are followed among clinicians and at shift change to promote continuity of patient care.</span></li>\n<li><span style=\"font-size: 10pt\">Must be accessible at all times when needed.</span></li>\n<li><span style=\"font-size: 10pt\">Ensure clinical officers maintain patient dignity and confidentiality at all Make ethical decisions related to consent and confidentiality. <span style=\"font-weight: bold\">Any breach in patient confidentiality will result in disciplinary action.</span></span></li>\n<li><span style=\"font-size: 10pt\">Ensure adequate coverage of the clinic through implementation of a fair and all-inclusive roster</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">KEY RESPONSIBILITIES Clinic and Administrative Duties and Reporting </span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Clinical Services</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Ensure clinical officers screen all patients that visit MBHS for urgent care and prioritize patients based on MBHS triage</span></li>\n<li><span style=\"font-size: 10pt\">Ensure clinical officers perform proper physical examinations and clinical histories for all new</span></li>\n<li><span style=\"font-size: 10pt\">Maintain proper and legible documentation and charting, in keeping with best practice guidelines and <span style=\"text-decoration: underline\">MBHS Healthcare Standards</span>.</span></li>\n<li><span style=\"font-size: 10pt\">Ensure that MBHS protocols and procedures and local regulations are adhered to at all</span></li>\n<li><span style=\"font-size: 10pt\">Maintain individual clinical knowledge at an international standard through continuous education, training and learning.</span></li>\n<li><span style=\"font-size: 10pt\">Ensure that patient care documentation is accurate, legible and content appropriate. Every interaction with patients/clients, service and third party providers is documented</span></li>\n<li><span style=\"font-size: 10pt\">Ensure that patients are notified of their test results within 12 hours of receiving</span></li>\n<li><span style=\"font-size: 10pt\">Ensure that universal infection control precautions are maintained throughout the hospital/clinic. Maintain a hygienic and safe work environment in accordance with the <span style=\"text-decoration: underline\">MBHS</span> <span style=\"text-decoration: underline\">Healthcare Standards</span> and all associated policies and procedures.</span></li>\n<li><span style=\"font-size: 10pt\">Must be available for after-hours or on-call work when rostered to do so and in any emergency situation out of the rostered period.</span></li>\n<li><span style=\"font-size: 10pt\">Ensure compliance for other duties and responsibilities as may be required from the chief medical officer and/or hospital/clinic manager from time to time.</span></li>\n<li><span style=\"font-size: 10pt\">Develop clinical diagnosis following a health history or physical Clearly document findings and inform the attending doctor. Create care plans to assess patient care needs and continued progress based on nursing diagnosis and within scope of practice.</span></li>\n<li><span style=\"font-size: 10pt\">Inform medical doctor and appropriate clinicians with regards to any change in patient health status, especially mental status, abnormal test results, deterioration in patient health or abnormal diagnostic results.</span></li>\n<li><span style=\"font-size: 10pt\">Discuss treatment with medical doctors and pharmacists in critical</span></li>\n<li><span style=\"font-size: 10pt\">Attend and participate in medical/clinical rounds, clinic meetings and mandatory in-house training, as required.</span></li>\n<li><span style=\"font-size: 10pt\">Review medication history and current Ensure any change in medication is properly recorded in the patient’s medication chart and inform pharmacy accordingly.</span></li>\n<li><span style=\"font-size: 10pt\">Check medical/clinical equipment as instructed and present documented reports to the Clinic Manager and CMO where equipment needs to be repaired or replaced.</span></li>\n<li><span style=\"font-size: 10pt\">Respond quickly to Involve the medical doctor or doctor on-call immediately if there are any urgent or emergency patient cases.</span></li>\n<li><span style=\"font-size: 10pt\">Ensure that all medical record documentation is complete on insta and that all clinical officers use insta at times.</span></li>\n<li><span style=\"font-size: 10pt\">Ensure the emergency room checklist is thoroughly done and up to date at all times.</span></li>\n<li><span style=\"font-size: 10pt\">Follow patient isolation policies and standards at all</span></li>\n<li><span style=\"font-size: 10pt\">Support and/or mentor junior staff as directed by the CMO.</span></li>\n<li><span style=\"font-size: 10pt\">Continually demonstrate adherence to the Infection Control Policy, especially maintaining proper hand-washing technique. Use and maintain correct personal protective equipment (PPE) such as eye protection, gown and gloves where appropriate.</span></li>\n<li><span style=\"font-size: 10pt\">Carry out any other duties assigned by the Chief Medical Officer or Clinic Manager within the Unit leader's scope of practice or as need arise</span><br></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Customer Service</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Exhibits professional conduct at all times towards patients/clients and staff members</span></li>\n<li><span style=\"font-size: 10pt\">Does not engage in personal confrontation with patients but seeks better ways of resolving grievances by engaging the right people to sort out any grievances</span></li>\n<li><span style=\"font-size: 10pt\">Does not engage in any social conduct that brings the name of the company to disrepute.</span></li>\n<li><span style=\"font-size: 10pt\">Undergone in-house training in good customer service</span></li>\n<li><span style=\"font-size: 10pt\">No complaints are reported against the employee relating to unprofessional behavior ( i:e bullying patients, rude, yelling, etc</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Financial, Administration and Reporting</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Assist with maintaining the registers for the inpatient (where applicable), triage and outpatient services. Ensure that all patient demographic information is correctly recorded and up-to-date.</span></li>\n<li><span style=\"font-size: 10pt\">Provide any patient demographics and disease profile statistics to the Clinic Manager as</span></li>\n<li><span style=\"font-size: 10pt\">Monitor quality control measures and protocols with support from the Quality</span></li>\n<li><span style=\"font-size: 10pt\">Ensure that patients are billed accurately for all services, medications and clinical consumables utilized (billing charts are completed on time and handed to the appropriate person).</span></li>\n<li><span style=\"font-size: 10pt\">Ensure all incidents and adverse event reporting is carried out according to the clinic’s standard operating procedure.</span><span style=\"font-size: 10pt\">                                        </span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">PROFESSIONAL </span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Previous experience working in a clinic/hospital in a senior administrative role or clinical role for at least two years is essential.</span></li>\n<li><span style=\"font-size: 10pt\">Must have good administrative skills and a strong management sense.</span></li>\n<li><span style=\"font-size: 10pt\">Able to demonstrate initiative and a proactive approach to problem-solving.</span></li>\n<li><span style=\"font-size: 10pt\">Ability to work independently, pay careful attention to detail, and manage multiple tasks in a fast-paced environment. Able to delegate tasks efficiently.</span></li>\n<li><span style=\"font-size: 10pt\">Competent in effective communication skills.</span></li>\n<li><span style=\"font-size: 10pt\">Computer literate in Microsoft ‘Word’ and Microsoft ‘Excel’. </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">GENERAL </span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Proficient in written and spoken English.</span></li>\n<li><span style=\"font-size: 10pt\">Always adhere to the MBHS uniform policy and code of conduct.</span></li>\n<li><span style=\"font-size: 10pt\">May be required to travel to other MBHS facilities as directed by the Clinic/Hospital Manager.</span></li>\n<li><span style=\"font-size: 10pt\">Competent in effective communication skills.</span></li>\n<li><span style=\"font-size: 10pt\">Must be honest, trustworthy and act with integrity at all times.</span></li>\n<li><span style=\"font-size: 10pt\">No consumption of alcohol is allowed whilst on duty. Intake of alcohol while off duty is allowed but inebriation is forbidden in public. </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">QUALITY MANAGEMENT </span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Proficient in managing infection control procedures.</span></li>\n<li><span style=\"font-size: 10pt\">Promote a culture that is committed to learning from complaints, incidents, audit, research and development.</span></li>\n<li><span style=\"font-size: 10pt\">Carry out self-audits on clinical care to ensure quality of services provided is maintained at a high</span></li>\n</ul>",
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    "employmentStatusLabel": "Fixed-Term Contract | Non-Senior"
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