Guest Services Coordinator

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  "last_changed_at": "2026-06-04T11:37:34.891Z",
  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "London, London, City of, EC3N 2AF, United Kingdom",
    "city": "London",
    "region": "London, City of",
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    "is_remote": false,
    "confidence": 0.8
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  "inferred_at": "2026-06-06T10:29:00.513Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
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      "city": "London",
      "region": "London, City of",
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      "confidence": 0.8
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{
  "list_job": {
    "id": "335",
    "isRemote": null,
    "location": {
      "city": "London",
      "state": "London, City of"
    },
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      "state": null,
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    "departmentId": "19293",
    "locationType": "0",
    "jobOpeningName": "Guest Services Coordinator",
    "departmentLabel": "Guest Experiences",
    "employmentStatusLabel": "Full Time"
  },
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  "detail_job_opening": {
    "location": {
      "city": "London",
      "state": "London, City of",
      "postalCode": "EC3N 2AF",
      "addressCountry": "United Kingdom"
    },
    "datePosted": "2026-06-03",
    "atsLocation": {
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    "description": "<p><span style=\"font-weight: bold\"><span><span>About Us</span></span></span><span> </span></p>\n<p><span><span>QuintEvents</span><span> is the industry-leading provider of Official Ticket and Hospitality packages to many of the world’s most prominent sports and entertainment events. </span><span>Our</span><span> innovative programs enable those properties to expand fan experiences and corporate client entertainment opportunities in a way that reflects the quality and prestige of those brands.</span></span><span> </span><span><span>Our portfolio includes 20+ official property partnerships including, Formula 1® (</span></span><a href=\"http://f1experiences.com/\" target=\"_blank\" rel=\"noopener noreferrer\"><span><span>f1experiences.com</span></span></a><span><span>), the NBA (</span></span><a href=\"http://nbaexperiences.com/\" target=\"_blank\" rel=\"noopener noreferrer\"><span><span>nbaexperiences.com</span></span></a><span><span>), the Kentucky Derby® (</span></span><a href=\"http://derbyexperiences.com/\" target=\"_blank\" rel=\"noopener noreferrer\"><span><span>derbyexperiences.com</span></span></a><span><span>),</span><span> MotoGP™ (</span></span><a href=\"http://motogppremier.com/\" target=\"_blank\" rel=\"noopener noreferrer\"><span><span>motogppremier.com</span></span></a><span><span>), and many more.</span></span><span> </span></p>\n<p><span><br></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>The Role</span></span></span><span> </span></p>\n<p><span><span>This is not your typical customer service role!<span> </span></span></span><span><span>Come be</span><span><span> </span>a part of a proactive team creating new and innovative ways to deliver extraordinary customer satisfaction. As the<span> </span></span></span><span><span>Guest Services<span> </span></span></span><span><span>Coordinator,</span><span><span> </span></span></span><span><span>your contribution to the organization will<span> </span></span><span>be as</span><span><span> </span>the ‘voice’ of the company to our customers. You will be quintessential to<span> </span></span><span>maintaining</span><span><span> </span>guest relationships post-purchase! This means addressing any guest concerns, requests, questions, and issues.</span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><br></span></span><br></p>\n<p><span style=\"font-weight: bold\"><span><span>Responsibilities </span></span></span><span> </span></p>\n<ul>\n<li><span><span>Answering guest emails and returning voicemails within 24 business hours</span><br></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Serve as the primary point of contact for event attendees, addressing their inquiries, providing accurate information, and<span> </span></span><span>offering assistance</span><span>.</span><br></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Familiarize yourself with event schedules, locations, session details, and other pertinent information to effectively guide and inform<span> </span></span><span>guests</span><br></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Handle guest concerns and complaints professionally and promptly, striving to resolve issues to the satisfaction of the attendees and the company.</span><br></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Collaborate with<span> </span></span><span>appropriate internal</span><span><span> </span>teams to address and resolve complex or escalated matters, ensuring a positive guest experience.</span><br></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Identifying</span><span><span> </span>opportunities to increase guest satisfaction and garner repeat<span> </span></span><span>business</span><br></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Requirements</span></span></span><span> </span></p>\n<ul>\n<li><span><span>2-3 years most recent experience related to hospitality and/or event management<span> </span></span><span>industry</span><br><br></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Proven<span> </span></span><span>track record</span><span><span> </span>of problem solving, and issue resolution<span> </span></span><span>skills</span><br><br></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Strong computer skills, ideally with experience using<span> </span></span><span>SalesForce</span><span><span> </span>or complex informational<span> </span></span><span>software</span><br></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Flexibility in both availability and in travel requirements when necessary</span><br></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Multi-lingual<span> </span></span><span>proficiency</span><span><span> </span>strongly preferred (Spanish, French)</span><br></span><span> </span></li>\n<li><span><span>Prolonged periods sitting at a desk and working on a </span><span>computer</span></span><span> </span><br></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span>Skills/Abilities</span><span> </span></span></p>\n<ul>\n<li><span><span>Thrive in an environment where </span></span><span><span>each day different</span></span><span><span> from the next; especially in personal interactions and problem </span><span>resolution</span><br></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Thrive in a </span></span><span><span>fast-paced environment</span></span><span><span> with </span></span><span><span>multiple projects going </span><span>simultaneously</span></span><span><br></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Be very </span></span><span><span>socially-focused</span></span><span><span>; with a </span></span><span><span>\"how can I help you?\"</span></span><span><span> attitude </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Focus on </span></span><span><span>building and </span><span>maintaining</span><span> </span></span><span><span>a personable client </span><span>experience</span><br></span><span> </span></li>\n</ul>",
    "compensation": null,
    "departmentId": "19293",
    "locationType": "0",
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    "jobCategoryId": null,
    "jobOpeningName": "Guest Services Coordinator",
    "departmentLabel": "Guest Experiences",
    "jobOpeningStatus": "Open",
    "minimumExperience": null,
    "jobOpeningShareUrl": "https://quintevents.bamboohr.com/careers/335",
    "employmentStatusLabel": "Full Time"
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}