AI Support Specialist (m/f/d)

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  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "Koblenz, DE",
    "city": "Koblenz",
    "region": "DE",
    "country": "United States",
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{
  "id": "2569377",
  "name": "AI Support Specialist (m/f/d)",
  "office": "Koblenz, DE",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-03-18T23:22:13+00:00",
  "seniority": "entry-level",
  "department": "Customer Success",
  "occupation": "account_management_non_commissioned",
  "subcompany": null,
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "Your mission",
      "value": "<p style=\"color:rgb(0,0,0);font-style:normal;font-weight:400;text-transform:none;text-decoration:none;\">You are the first technical point of contact for our customers. You solve their problems, identify underlying patterns, and turn them into scalable solutions — from help center articles to AI-driven automation and a digital academy. You work at the intersection of Product, Customer Success, and our customers. And you turn technical support into real customer success.</p><ul style=\"color:rgb(0,0,0);font-style:normal;font-weight:400;text-transform:none;text-decoration:none;\"><li><strong>First-Level Support:</strong><span> </span>Independently handle technical customer inquiries via tickets, chat, and email. You analyze issues, find solutions, and document insights.</li><li><strong>Help Center:</strong><span> </span>Create and maintain help articles in German and English, including visual assets such as screenshots, GIFs, and step-by-step guides.</li><li><strong>Product Testing:</strong><span> </span>Regularly test new features from a user perspective. You identify usability issues and bugs and provide structured feedback to the Product team.</li><li><strong>Customer Education:</strong><span> </span>Contribute to the creation of training videos, webinars, and feature deep dives.</li><li><strong>AI-Driven Support Processes:</strong><span> </span>Identify and implement AI-based solutions to automate recurring requests (ticket deflection) and reduce response times.</li><li><strong>Release Enablement:</strong><span> </span>Support product releases by creating release notes, in-app notifications, and updating relevant help articles.</li><li><strong>Academy Development:</strong><span> </span>Contribute to building a digital academy with learning paths and e-learning modules.</li><li><strong>Cross-Functional Collaboration:</strong><span> </span>Work closely with Product and Customer Success to continuously improve the customer journey.</li></ul>"
    },
    {
      "name": "Your profile",
      "value": "<p style=\"color:rgb(0,0,0);font-style:normal;font-weight:400;text-transform:none;text-decoration:none;\">This role is your entry point into the AI industry. Depending on your strengths and interests, two development paths are open to you:</p><ul style=\"color:rgb(0,0,0);font-style:normal;font-weight:400;text-transform:none;text-decoration:none;\"><li><strong>Solution Engineer:</strong><span> </span>You advise enterprise customers on the technical implementation of complex AI workflows. Depending on your aptitude, direct interaction with enterprise accounts is possible from the very beginning.</li><li><strong>Customer Success Manager (AI Success Architect):</strong><span> </span>You take on strategic ownership of customer accounts, translate business processes into AI agents, and drive overall customer success.</li></ul><p style=\"color:rgb(0,0,0);font-style:normal;font-weight:400;text-transform:none;text-decoration:none;\">What you bring:</p><ul style=\"color:rgb(0,0,0);font-style:normal;font-weight:400;text-transform:none;text-decoration:none;\"><li>A degree in Business Informatics, Media Informatics, or a comparable field — completed or close to completion. Alternatively, relevant practical experience through internships or working student roles in a SaaS or tech environment.</li><li>A strong conceptual technical understanding. You understand APIs, logic chains, and data flows without necessarily writing code yourself.</li><li>An AI-first mindset. You actively use AI tools in your daily work and automate tasks before doing them manually. If you can’t point to a concrete example, you’re not truly living “AI-first.”</li><li>Fluency in German (native level) and professional proficiency in English.</li><li>Empathy and strong communication skills. You can explain technical concepts clearly and understand customer needs beyond what is explicitly stated.</li><li>A hacker mindset. You find solutions independently, leverage available tools, and don’t wait for instructions.</li><li>High learning speed. You learn faster than the market evolves. For us, potential matters more than a long track record.</li><li><span style=\"font-style:normal;font-weight:400;text-transform:none;text-decoration:none;color:rgb(0,0,0);display:inline;\">You are based in Germany, Luxembourg, Austria, or Switzerland.</span></li></ul>"
    },
    {
      "name": "Why us?",
      "value": "<ul style=\"color:rgb(0,0,0);font-style:normal;font-weight:400;text-transform:none;text-decoration:none;\"><li>Entry into one of the most dynamic fields in the tech industry: AI-driven enterprise communication.</li><li>Real responsibility from day one. You will help build technical support as an independent function.</li><li>Clear development path towards Solution Engineering or Customer Success Management.</li><li>A team that truly lives “AI-first.” Initiative is not just welcomed — it’s expected.</li><li>Location: Koblenz (Universitätsstraße 3), with flexible working models.</li></ul>"
    }
  ],
  "occupationCategory": "customer_support_and_client_care",
  "recruitingCategory": "Festangestellte"
}