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HomeCompaniesEjko Fa Us2 Oraclecloud Com CX 3Customer Service Rep I (KLASC) Lansing - C-S-R

Customer Service Rep I (KLASC) Lansing - C-S-R

Ejko Fa Us2 Oraclecloud Com CX 3 · Lansing, MI, United States; Lansing Capitol Building, Lansing, MI, US · On Site · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyEjko Fa Us2 Oraclecloud Com CX 3
TitleCustomer Service Rep I (KLASC) Lansing - C-S-R
Normalized title-
Department / teamMulti-divisional
LocationLansing, MI, United States
Work modelOn Site
Employment type-
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-04-08 / 2026-05-31
Changed / last seen2026-05-31 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Ejko Fa Us2 Oraclecloud Com CX 3.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Lansing.Open
Department jobsActive postings in Multi-divisional.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyEjko Fa Us2 Oraclecloud Com CX 3
Source7fec7607-6061-4966-a8cb-84c43d96f0e5
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description Customer Service Rep I Full-time Shift: 8:00 am to 8:00 pm (Shift bidding process based on seniority) Lansing, MI Assessment required- Customer Service Rep Blue Cross Blue Shield of Michigan is looking for outgoing, energetic, phone friendly individuals to work in a fast-pace call center environment. The Customer Service Reps analyzes, evaluates, resolves and primarily responds to low complexity level membership issues under various product lines. Primarily conducts low complexity internal and external research to determine and request the data needed to handle inquiries regarding membership. Analyze and service various product lines in the area (i.e., Facility, Professional). Provide responses by telephone, check-off letters, and/or automated letters. Follow department/corporate reporting requirements (i.e., PCRS, ICS, Special Surveys and Manual counts). Organize work to meet National/Corporate/Department Production and Quality Standards. Reroute misdirected inquiries. Primarily evaluates membership issues/inquiries and price/adjudicates low complexity claims/inquiries. Interact with others inside and outside the organization to resolve the inquiry/claim related problems. Influence customers to accept the reasonableness of decisions and actions. QUALIFICATIONS High school graduate or GED equivalent. One (1) year of related work experience in areas such as public/customer service, sales representative, claims processing, membership enrollment; or one (1) year of public contact in positions such as teaching, social service work, bank teller, medical assistant/office assistant. One (1) year of total related experience or in the absence of internal BCBSM experience, the following may apply: One (1) year of related work experience in areas such as public/customer service, sales representative or claims processing. Demonstrated knowledge of policies, practices and procedures related to membership. Demonstrated ability to analyze data and resolve problems related to membership. Demonstrated command of all skills necessary for oral and written communications in a clear, concise and tactful manner.

Full job record

Job ID75738c4e764e9871509588ca0394a325acceb59b
Org IDb6406e5d-4bb5-4751-b50b-b818ceacfcb2
Source ID7fec7607-6061-4966-a8cb-84c43d96f0e5
Board ID7fec7607-6061-4966-a8cb-84c43d96f0e5
Provideroracle_hcm
Provider Job Key14030
TitleCustomer Service Rep I (KLASC) Lansing - C-S-R
Normalized Title
Statusactive
Activeyes
Location TextLansing, MI, United States; Lansing Capitol Building, Lansing, MI, US
DepartmentMulti-divisional
Team
Employment Type
Workplace Typeon_site
Remote Policy
CountryUnited States
RegionMI
CityLansing
Salary RawDescription Customer Service Rep I Full-time Shift: 8:00 am to 8:00 pm (Shift bidding process based on seniority) Lansing, MI Assessment required- Customer Service Rep Blue Cross Blue Shield of Michigan is looking for outgoing, energetic, phone friendly individuals to work in a fast-pace call center environment. The Customer Service Reps analyzes, evaluates, resolves and primarily responds to low complexity level membership issues under various product lines. Primarily conducts low complexity internal and external research to determine and request the data needed to handle inquiries regarding membership. Analyze and service various product lines in the area (i.e., Facility, Professional). Provide responses by telephone, check-off letters, and/or automated letters. Follow department/corporate reporting requirements (i.e., PCRS, ICS, Special Surveys and Manual counts). Organize work to meet National/Corporate/Department Production and Quality Standards. Reroute misdirected inquiries. Primarily evaluates membership issues/inquiries and price/adjudicates low complexity claims/inquiries. Interact with others inside and outside the organization to resolve the inquiry/claim related problems. Influence customers to accept the reasonableness of decisions and actions. QUALIFICATIONS High school graduate or GED equivalent. One (1) year of related work experience in areas such as public/customer service, sales representative, claims processing, membership enrollment; or one (1) year of public contact in positions such as teaching, social service work, bank teller, medical assistant/office assistant. One (1) year of total related experience or in the absence of internal BCBSM experience, the following may apply: One (1) year of related work experience in areas such as public/customer service, sales representative or claims processing. Demonstrated knowledge of policies, practices and procedures related to membership. Demonstrated ability to analyze data and resolve problems related to membership. Demonstrated command of all skills necessary for oral and written communications in a clear, concise and tactful manner.
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://ejko.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3/job/14030
Apply URLhttps://ejko.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3/job/14030
First Seen At2026-05-31 18:03:08Z
Last Seen At2026-06-06 11:28:42Z
Last Checked At2026-06-06 11:28:42Z
Last Changed At2026-05-31 18:03:08Z
Inactive At
Source Posted At2026-04-08 00:00:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=ejko.fa.us2.oraclecloud.com|CX_3/date=2026-06-06/2026-06-06T11-28-39-346Z-deb9c06e173840cdb0c3f374a94f8812e1dd9de3e44406f954fa497a6280f779.json
Event Fields
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  "last_changed_at": "2026-05-31T18:03:08.755Z",
  "active_status": "active"
}
Parsed Structured
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  "location": {
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    "region": "MI",
    "country": "United States",
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  "inferred_at": "2026-06-06T11:28:42.285Z",
  "launch_scope": {
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    "countries": [
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  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}
Extensions
{}
Native Structured
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