Customer Service Engineer. Granada (Spain)

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    "location": {
      "city": "GRANADA",
      "state": "Spain"
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    "departmentLabel": "Customer Support",
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    "location": {
      "city": "GRANADA",
      "state": "Spain",
      "postalCode": "18014",
      "addressCountry": "Spain"
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    "datePosted": "2022-10-19",
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    "description": "<p><span style=\"font-weight: bold\"><span style=\"font-size: 16px\"><span>We're looking for a Customer Service Engineer to join our Customer Service Team in Granada, Spain.</span></span></span><span style=\"font-size: 16px\"> </span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 16px\"><span>Our Technology:</span></span></span><span style=\"font-size: 16px\"> </span></p>\n<p><br></p>\n<p><span style=\"font-size: 16px\"><span>We’re the world leader in Resilient Positioning, Navigation and Timing (R-PNT) solutions that improve the reliability, performance and safety of critical applications, and high-risk operations, even in GPS/GNSS denied environments. </span></span><span style=\"font-size: 16px\"> </span></p>\n<p><span style=\"font-size: 16px\"><span>We provide virtually fail-safe GNSS and PNT solutions for military and commercial applications worldwide.</span></span><span style=\"font-size: 16px\"> <br></span></p>\n<p><span style=\"font-size: 16px\"><span>We provide ultra-precise synchronization devices (sub-ns) and frequency distribution for applications that require high degree of reliability and precision by enabling different technological solutions based on the White-Rabbit PTP.</span></span><span style=\"font-size: 16px\"> </span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 16px\"><span>What you’ll be doing:</span></span></span><span style=\"font-size: 16px\"> </span></p>\n<p><br></p>\n<p><span style=\"font-size: 16px\"><span>- Work with a friendly and positive team to solve issues with our devices based in mentioned technology</span></span><span style=\"font-size: 16px\"> </span></p>\n<p><span style=\"font-size: 16px\"><span>- Working with Operative Systems based on Linux and Windows</span></span><span style=\"font-size: 16px\"> </span></p>\n<p><span style=\"font-size: 16px\"><span>- Working on White Rabbit and PTP protocol (packets </span><span>transmision</span><span>, fibers, SFP, telematics, </span><span>etc</span><span>)</span></span><span style=\"font-size: 16px\"> </span></p>\n<p><span style=\"font-size: 16px\"><span>- Working on international projects with scientific and industrial installations and projects all around the world.</span></span><span style=\"font-size: 16px\"> </span></p>\n<p><span style=\"font-size: 16px\"><span>- Designs topologies and setups for customers to replicate their issues in our laboratory with our devices.</span></span><span style=\"font-size: 16px\"> </span></p>\n<p><span style=\"font-size: 16px\"><span>- Doing administrative tasks with powerful tools such as SFDC to manage tickets, escalation, etc.</span></span><span style=\"font-size: 16px\"> </span></p>\n<p><span style=\"font-size: 16px\"><span>- Communication capabilities to be able to explain the issue to a </span><span>non technical</span><span> customer.</span></span><span style=\"font-size: 16px\"> </span></p>\n<p><span style=\"font-size: 16px\"><span>- Answer customer's questions by phone and email related to our devices, accurately troubleshoot issues, open support tickets and appropriately escalate and assign tickets to internal resources as necessary.</span></span><span style=\"font-size: 16px\"> </span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 16px\"><span>What you Bring to </span><span>Safran</span><span>:</span></span></span><span style=\"font-size: 16px\"> </span></p>\n<p><br></p>\n<p><span style=\"font-size: 16px\"><span>-Finished Degree in Computer Engineering, Electronic Engineering, telecommunications Engineering or related TIC Engineering background including Technical Degrees (FP)</span></span><span style=\"font-size: 16px\"> </span></p>\n<p><span style=\"font-size: 16px\"><span>- Knowledge in developing and debugging device drivers, bootloaders, and board support packages (BSP)</span></span><span style=\"font-size: 16px\"> </span></p>\n<p><span style=\"font-size: 16px\"><span>- Knowledge of Local Area Network (LAN) and Wide Area Network (WAN)</span></span><span style=\"font-size: 16px\"> </span></p>\n<p><span style=\"font-size: 16px\"><span>- Linux user and programmer: low level drivers, scripts, peripheral configurations, libraries.</span></span><span style=\"font-size: 16px\"> </span></p>\n<p><span style=\"font-size: 16px\"><span>- Experience on diagnosing hardware and software failures, communicate the remediation plans to users, and provide status updates</span></span><span style=\"font-size: 16px\"> </span></p>\n<p><span style=\"font-size: 16px\"><span>- Excellent problem-solving and communication skills, Ability to provide step-by-step technical help, both written and verbal</span></span><span style=\"font-size: 16px\"> </span></p>\n<p><span style=\"font-size: 16px\"><span>- Team player, ready to learn and proactive.</span></span><span style=\"font-size: 16px\"> </span></p>\n<p><span style=\"font-size: 16px\"><span>- User-level Spanish and English languages is a requirement.</span></span><span style=\"font-size: 16px\"> </span></p>\n<p><span style=\"font-size: 16px\"><span>- At least 2 years of experience working on Support Service</span></span><span style=\"font-size: 16px\"> </span></p>\n<p><span style=\"font-size: 16px\"><span>- User-level Spanish and English languages is a requirement.</span></span><span style=\"font-size: 16px\"> </span></p>\n<p><br></p>\n<p><span style=\"font-size: 16px\"><span>Desirable skills. The company will positively consider knowledge and experience working with:</span></span><span style=\"font-size: 16px\"> </span></p>\n<p><span style=\"font-size: 16px\"><span>- Knowledge of FPGAs, ARMs, SoCs technologies.</span></span><span style=\"font-size: 16px\"> </span></p>\n<p><span style=\"font-size: 16px\"><span>- Knowledge in Timing system technologies: NTP, PTP, White Rabbit, </span><span>MRF,...</span></span><span style=\"font-size: 16px\"> </span></p>\n<p><span style=\"font-size: 16px\"><span>- Knowledge in SCRUM, JIRA or agile methodologies</span></span><span style=\"font-size: 16px\"> </span></p>\n<p><span style=\"color: #242424; font-size: 15px\"><span>The keys of our offer: </span></span><span style=\"color: #242424; font-size: 15px\"> </span></p>\n<p><span style=\"color: #242424; font-size: 15px\"><br></span><span style=\"color: #242424; font-size: 15px\"> </span></p>\n<ul>\n<li><span style=\"color: #242424; font-size: 15px\"><span>Be part of a leading and expanding company. </span></span><span style=\"color: #242424; font-size: 15px\"> </span></li>\n<li><span style=\"color: #242424; font-size: 15px\"><span>Health insurance. </span></span><span style=\"color: #242424; font-size: 15px\"> </span></li>\n<li><span style=\"color: #242424; font-size: 15px\"><span>Flexible work schedule. </span></span><span style=\"color: #242424; font-size: 15px\"> </span></li>\n<li><span style=\"color: #242424; font-size: 15px\"><span>International and dynamic environment in Granada, Spain with some travels and </span><span>colaborations</span><span> with other teams in the company at France and United States.</span></span><span style=\"color: #242424; font-size: 15px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"color: #242424; font-size: 15px\"><span>High possibilities to grow inside the company. </span></span><span style=\"color: #242424; font-size: 15px\"> </span></li>\n<li><span style=\"color: #242424; font-size: 15px\"><span>Professional Career Plan. </span></span><span style=\"color: #242424; font-size: 15px\"> </span></li>\n</ul>\n<p><span style=\"color: #242424; font-size: 15px\"><br></span><span style=\"color: #242424; font-size: 15px\"> </span></p>\n<p><span style=\"color: #242424; font-size: 15px\"><br></span><span style=\"color: #242424; font-size: 15px\"> </span></p>\n<p><em><span style=\"color: #242424; font-size: 15px\"><span>Safran</span><span> is an equal opportunity employer who does not discriminate based on race, color, citizenship, religion, gender, sexual orientation, national origin, age, disability, veteran’s status or any protected category.  We encourage veterans and people with disabilities to apply.</span></span></em><span style=\"color: #242424; font-size: 15px\"><br></span><span style=\"color: #242424; font-size: 15px\"> </span></p>",
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