Business Operations Analyst

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          "text": "<p>The Business Operations Analyst plays a critical role in driving efficiency and reliability across our administrative functions. You'll be the problem-solver our team relies on to untangle complex operational challenges, design smarter processes, and execute high-impact projects that strengthen our business. This role combines analytical rigor with hands-on project ownership, offering the opportunity to make a tangible difference in how we operate.</p><p>Key Responsibilities</p><p><strong>Problem Solving Across Admin Functions</strong></p><ul><li>Investigate and resolve administrative issues spanning billing, collections, and back-office operations—from one-off exceptions to recurring patterns that impact efficiency.</li><li>Diagnose root causes rather than surface symptoms, implementing sustainable fixes that prevent recurrence and build operational resilience.</li><li>Serve as a trusted resource and subject matter expert for billing and collections teammates, helping them navigate complex or unusual situations with clarity and confidence.</li></ul><p><strong>Process Improvement &amp; Optimization</strong></p><ul><li>Identify inefficiencies, manual workarounds, and friction points across administrative workflows, then propose and champion practical, scalable improvements.</li><li>Design, document, and implement new or updated processes and standard operating procedures (SOPs) that raise team capability and consistency.</li><li>Continuously seek opportunities to automate or streamline repetitive work, partnering strategically with IT and finance leadership to maximize impact.</li></ul><p><strong>Special Projects &amp; Execution</strong></p><ul><li>Own and execute high-priority special projects in support of the administrative department—from system clean-ups and data migrations to new customer onboarding workflows and custom reporting builds.</li><li>Scope projects with precision, establish realistic timelines, drive execution with accountability, and communicate progress clearly to stakeholders at every stage.</li><li>Coordinate seamlessly with cross-functional partners across finance, operations, and IT to remove blockers and keep initiatives moving forward.</li></ul><p><strong>Data Analysis &amp; Reporting</strong></p><ul><li>Extract, clean, and analyze data from billing, collections, and operational systems to uncover insights that support informed decision-making and quantify operational challenges.</li><li>Build recurring reports and ad-hoc analyses that give administrative leadership clear visibility into what's working, what isn't, and where to focus effort.</li><li>Translate complex findings into actionable recommendations and clear next steps that drive measurable improvement.</li></ul>",
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          "text": "<p><strong>Required Qualifications</strong></p><ul><li>3–6 years of hands-on experience in business operations, financial operations, billing, collections, or a related analyst role, with demonstrated impact on process improvement or operational efficiency.</li><li>Proven ability to investigate complex operational and administrative issues independently, diagnose root causes, and implement sustainable solutions from start to finish.</li><li>Advanced Excel proficiency, including expertise with lookups, pivot tables, data validation, and the ability to work confidently with large, complex, or unstructured data sets.</li><li>Strong experience documenting processes, creating clear and comprehensive standard operating procedures (SOPs), and translating operational knowledge into actionable guidance for teams.</li><li>Demonstrated track record of owning and delivering projects on time, including scoping work accurately, establishing realistic timelines, managing stakeholder expectations, and driving accountability to completion.</li><li>Exceptional attention to detail, organizational discipline, and follow-through on commitments in fast-paced environments.</li><li>Excellent written and verbal communication skills, with the ability to translate complex operational findings into clear, actionable recommendations for both technical and non-technical audiences.</li></ul><p><strong>Preferred Qualifications</strong></p><ul><li>Direct experience in freight brokerage, transportation, logistics, or third-party logistics (3PL) operations.</li><li>Working knowledge of transportation management systems (TransportPro, Cargotel, Tai) or comparable industry platforms.</li><li>Familiarity with EDI standards, customer portal workflows, or accounts receivable and collections processes.</li><li>Experience with process automation tools, SQL queries, or basic scripting to streamline repetitive administrative tasks.</li><li>Exposure to continuous improvement methodologies such as Lean or Six Sigma, or a demonstrated commitment to operational excellence.</li><li>Experience collaborating with IT and finance teams to scope and execute system implementations or data migration projects.</li></ul>",
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          "text": "<p><strong>Who We Are:</strong></p><p>Circle Logistics is a 3rd party logistics firm focused on delivering our three core promises to our customers: No Fail Service, Personalized Communication, and Innovative Solutions. We leverage our technology, industry experience, and employee ingenuity to develop industry-leading transportation solutions. We have been in business for 10 plus years and have grown into a half-billion-dollar company, from starting as just a handful of people with Entrepreneurial Spirit as their foundation. Our story is one of resiliency and innovation that has led us to grow to over 500 employees in a booming transportation industry, that never takes a night off.</p>",
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