Experience Specialist/Receptionist - General Surgery - Downtown Sioux City

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    "description": "<h2>Overview</h2>\n<p><strong>UnityPoint Cliniic</strong></p>\n<p><strong>Experience Specialist/Receptionist</strong></p>\n<p><strong>General Surgery Clinic - Downtown</strong></p>\n<p><strong>Sioux City, IA</strong></p>\n<p><strong>Monday-Friday 8:00AM-4:30PM</strong></p>\n<p><strong>Full-time + benefits </strong></p>\n<p> </p>\n<p>As an <strong>Experience Specialist/Receptionist</strong>, you are the first point of contact for patients and visitors, playing a vital role in creating a welcoming and professional environment. You will manage front desk responsibilities while ensuring a smooth and positive experience for everyone who enters the clinic. Your role blends administrative support with exceptional customer service to support the overall efficiency and reputation of our healthcare team.</p>\n<h2>Why UnityPoint Health?</h2>\n<p>At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  </p>\n<p>Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      </p>\n<ul>\n <li>Expect paid time off, parental leave, 401K matching and an employee recognition program.   </li>\n</ul>\n<ul>\n <li>Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  </li>\n</ul>\n<ul>\n <li>Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   </li>\n</ul>\n<p>With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   </p>\n<p>And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. </p>\n<p>Find a fulfilling career and make a difference with UnityPoint Health.</p>\n<h2>Responsibilities</h2>\n<ul>\n <li>Greet patients and visitors with warmth and professionalism, creating a welcoming environment</li>\n <li>Check patients in and out, verify personal and insurance information, and update records as needed</li>\n <li>Schedule, confirm, and manage patient appointments using the clinic's electronic health record (EHR) system</li>\n <li>Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate departments</li>\n <li>Collect and process payments, issue receipts, and assist with billing questions</li>\n <li>Monitor the waiting area to ensure cleanliness, comfort, and an organized flow of traffic</li>\n <li>Coordinate with clinical staff to manage patient flow and minimize wait times</li>\n <li>Perform general administrative duties such as data entry, filing, faxing, and scanning documents</li>\n</ul>\n<h2>Qualifications</h2>\n<ul>\n <li><strong>High School Diploma or GED required</strong></li>\n <li>1+ year of customer service or front desk experience preferred (healthcare setting is a plus)</li>\n <li>Excellent interpersonal, communication, and problem-solving skills</li>\n <li>Strong attention to detail and ability to multitask in a fast-paced environment</li>\n <li>Basic proficiency in computer systems and software, including Microsoft Office and scheduling platforms</li>\n <li>Professional appearance and demeanor</li>\n <li>Bilingual skills are a plus</li>\n <li>For positions within UnityPoint Clinic, team members may be required to work at or to float to other locations to support optimized staffing</li>\n</ul>",
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