Account Manager – Growth & Retention

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    "datePosted": "2026-02-04",
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    "description": "<p><span style=\"font-size: 12pt\">We are looking for a highly analytical and execution-oriented <span style=\"font-weight: bold\">Account Manager</span> to drive and scale our lead intelligence, intent-driven demand programs, and pipeline analytics. This role is ideal for someone who thrives in a fast-paced, AI-driven environment and wants to directly influence revenue outcomes—not just activity metrics.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">VIDIZMO is a U.S.-based technology company headquartered in Tysons, Virginia, and a Microsoft Solutions Partner across Data &amp; AI, Infrastructure, and Digital &amp; App Innovation. Through our AI-powered Intelligence Hub, we help Fortune 500 enterprises, government agencies, and public sector organizations securely manage, analyze, and govern complex data with full control and compliance. </span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Our <span style=\"font-weight: bold\">Multimodal AI Data Intelligence Platform</span> uses Large Language Models (LLMs) and Retrieval-Augmented Generation (RAG) to enable advanced capabilities such as automated tagging, redaction, summarization, OCR, translation, subtitle generation, object detection and tracking, intelligent search, sentiment and emotion analysis, topic extraction, document classification, and facial recognition.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Role Overview</span><br><br></p>\n<p><span style=\"font-size: 12pt\">The Account Manager (AM) is responsible for pursuing new customer accounts, managing and retaining existing customers, and driving revenue growth within assigned territories and portfolios. This is a full-cycle, hybrid hunter–farmer role. The AM owns the customer relationship from initial pursuit through long-term expansion, acting as a trusted advisor to commercial, enterprise, and government customers using VIDIZMO solutions. The role balances new account acquisition, renewals, and account expansion, with a strong focus on customer value, adoption, and long-term partnerships.</span></p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">AI Output Verification &amp; Accountability (Required Competency)</span></p>\n<p><br></p>\n<p>The candidate must be capable of effectively using AI tools (e.g., Claude, ChatGPT, Copilot, or similar) to support work outputs such as content, analysis, documentation, or code. However, the candidate must also demonstrate strong judgment and ownership of the final deliverables. AI-generated output must never be treated as final without review. The candidate is expected to validate accuracy, completeness, logic, compliance, and alignment with business requirements, and refine AI-assisted work to meet the expected quality standards. The individual will be held accountable for the final output, regardless of whether AI tools were used during execution.</p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Key Responsibilities</span><br><br></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">1. New Account Pursuit &amp; Business Development (Hunting)</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Proactively identify, pursue, and close new customer accounts within assigned territory or market segment.</span></li>\n<li><span style=\"font-size: 12pt\">Qualify inbound leads and conduct outbound prospecting through targeted outreach, events, referrals, and campaigns.</span></li>\n<li><span style=\"font-size: 12pt\">Lead discovery, solution positioning, stakeholder mapping, and opportunity qualification.</span></li>\n<li><span style=\"font-size: 12pt\">Collaborate with Sales Engineering, Marketing, and Leadership to progress and close new-logo opportunities.</span></li>\n<li><span style=\"font-size: 12pt\">Track and manage opportunities through the full sales cycle in CRM.</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">2. Existing Account Management &amp; Retention</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Own and manage a portfolio of active customer accounts post-sale.</span></li>\n<li><span style=\"font-size: 12pt\">Build strong relationships with business, technical, and executive stakeholders.</span></li>\n<li><span style=\"font-size: 12pt\">Ensure successful adoption, ongoing engagement, and measurable customer value.</span></li>\n<li><span style=\"font-size: 12pt\">Proactively manage renewals, identify risks, and prevent churn.</span></li>\n<li><span style=\"font-size: 12pt\">Coordinate with Customer Success, Support, Product, and Engineering teams to resolve issues and deliver outcomes.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">3. Account Expansion &amp; Internal Prospecting (Farming)</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Identify and close upsell opportunities (additional users, licenses, storage, features, services).</span></li>\n<li><span style=\"font-size: 12pt\">Drive cross-sell opportunities across VIDIZMO’s product portfolio.</span></li>\n<li><span style=\"font-size: 12pt\">Expand within existing customers by engaging new departments, teams, subsidiaries, or business units.</span></li>\n<li><span style=\"font-size: 12pt\">Develop and execute account growth plans for strategic and high-potential accounts.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">4. </span></span><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Territory &amp; Account Planning</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Manage a mixed portfolio that includes:</span></li>\n<li><span style=\"font-size: 12pt\">New pursuit accounts</span></li>\n<li><span style=\"font-size: 12pt\">Existing customers</span></li>\n<li><span style=\"font-size: 12pt\">Assigned target or growth accounts</span></li>\n<li><span style=\"font-size: 12pt\">Build territory and account plans aligned with customer goals and market dynamics.</span></li>\n<li><span style=\"font-size: 12pt\">Conduct regular business reviews and executive check-ins.</span></li>\n<li><span style=\"font-size: 12pt\">Maintain accurate CRM data, pipeline visibility, and revenue forecasts.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">5. Customer Advocacy &amp; Market Feedback</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Act as the voice of the customer internally, sharing insights on needs, gaps, and competitive trends.</span></li>\n<li><span style=\"font-size: 12pt\">Partner with Product and Marketing teams to inform roadmap and positioning.</span></li>\n<li><span style=\"font-size: 12pt\">Identify customer advocacy opportunities such as references, case studies, and testimonials.</span><br><span style=\"font-size: 12pt\"><br></span><br></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br></span><br></p>\n<p><span style=\"font-size: 12pt\"><span><span style=\"font-weight: bold\">6</span>.<span style=\"font-weight: bold\"> AI Tools Usage</span></span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span>Responsibility for reviewing and validating AI-generated outputs</span></span></li>\n<li><span style=\"font-size: 12pt\"><span>Ownership of final deliverables, regardless of AI assistance</span></span></li>\n<li><span style=\"font-size: 12pt\"><span>Ability to critically evaluate AI results and ensure they meet defined requirements</span></span></li>\n<li><span style=\"font-size: 12pt\"><span>Accountability for accuracy, quality, and compliance</span></span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Success Metrics (KPIs)</span><br></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">1. Revenue &amp; Growth</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">New Logo Revenue: New accounts closed per quarter</span></li>\n<li><span style=\"font-size: 12pt\">Net Revenue Retention (NRR): ≥ 110%</span></li>\n<li><span style=\"font-size: 12pt\">Renewal Rate: ≥ 95%</span></li>\n<li><span style=\"font-size: 12pt\">Expansion Revenue: Upsell and cross-sell contribution</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br></span><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">2. Pipeline &amp; Execution</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Qualified Pipeline Coverage: 3–4x quota</span></li>\n<li><span style=\"font-size: 12pt\">Win Rate: Opportunities closed vs pursued</span></li>\n<li><span style=\"font-size: 12pt\">Average Deal Cycle Time</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br></span><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">3. Account Health</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Churn Rate: ≤ 5%</span></li>\n<li><span style=\"font-size: 12pt\">Product Adoption &amp; Usage Growth</span></li>\n<li><span style=\"font-size: 12pt\">Customer Satisfaction (CSAT / NPS)</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br></span><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">4. Operational Excellence</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Forecast Accuracy: ≥ 95%</span></li>\n<li><span style=\"font-size: 12pt\">CRM Hygiene &amp; Activity Compliance</span></li>\n<li><span style=\"font-size: 12pt\">Business Reviews Completed on Time</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Required Qualifications</span></span></p>\n<ul>\n<li>Excellent English Communication is a must.</li>\n<li>Experience working with US Market.</li>\n<li>Bachelor’s degree in<span> </span><span style=\"font-weight: bold\">Business, Marketing, Computer Science, Engineering, or related field</span>.</li>\n<li><span style=\"font-weight: bold\">3–7 years of experience</span><span> </span>in B2B SaaS or enterprise technology sales, business development, or product marketing.</li>\n<li>Proven experience in<span> </span><span style=\"font-weight: bold\">selling and positioning SaaS-based IT solutions/products</span>.</li>\n<li>Strong communication, presentation, negotiation, and relationship-building skills.</li>\n<li>Demonstrated success in leading teams and consistently achieving revenue targets.</li>\n<li>Strong analytical skills with data-driven decision-making ability.</li>\n<li>Proficiency in leveraging AI tools—including mandatory use of platforms like<span> </span><span style=\"font-weight: bold\">ChatGPT</span>—to enhance efficiency and output.</li>\n<li>Team player with cross-functional collaboration experience and an ownership mindset.</li>\n<li>Legally authorized to work in the region of employment.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Preferred / Bonus Qualifications</span></span></p>\n<ul>\n<li>Experience in<span> </span><span style=\"font-weight: bold\">video, evidence management, or public safety technology</span><span> </span>sectors.</li>\n<li>Familiarity with<span> </span><span style=\"font-weight: bold\">CJIS compliance, Microsoft ecosystem, and public safety markets</span>.</li>\n<li>Knowledge of enterprise or government procurement processes (RFP/RFI).</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Essential Skills:</span></p>\n<p><span style=\"font-size: 12pt\">The ideal candidate demonstrates strong business acumen, can translate objectives into impactful solutions, and is proficient in leveraging AI tools—including mandatory use of platforms like ChatGPT—to enhance efficiency. An ownership mindset and the ability to drive outcomes with minimal task-level direction are essential.</span></p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Why Join US?</span></p>\n<ul>\n<li>Own the narrative and growth of mission-critical products</li>\n<li>Work closely with executive leadership on strategy and execution</li>\n<li>Influence product direction through market insight</li>\n<li>Operate in high-impact markets with real-world outcomes</li>\n<li>Opportunity to build and scale product marketing as a growth engine</li>\n</ul>\n<p><br></p>\n<p><span>Benefits: </span><span>Health Insurance (OPD/IPD), Separate Maternity Cover, Leave encashment, Car Support Program, Referral Bonus, EOBI, Bi-Annual Increment. Provident Fund, Career Growth, Bonus (benefits vary based on location)</span></p>",
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