Assistant Sales Manager – Service & Parts – West Region

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    "location": {
      "city": "Mumbai",
      "state": "Maharashtra",
      "postalCode": "400 080",
      "addressCountry": "India"
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    "datePosted": "2024-12-05",
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    "description": "<p><span>Imagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.</span></p>\n<p><span>As a member of our team, you'll dive into an environment that encourages learning and boundary-pushing every day. You'll be part of an agile and dynamic workplace where today's solutions are built for tomorrow's challenges.</span></p>\n<p><span>In this role, you will be at the helm of our sales efforts of service &amp; parts within your west region including Goa, driving strategies, and achieving the sales goals. You'll strive to exceed customer expectations and foster satisfaction through a variety of responsibilities:</span></p>\n<p><span style=\"font-weight: bold\"><br></span></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: #2f5496\">Key Responsibilities:</span></span></p>\n<p><span style=\"font-weight: bold\"><span>     Sales Performance</span></span></p>\n<ul>\n<li><span style=\"font-weight: bold\"><span>Surpass Booking and Shipment Targets</span></span><span>: Consistently exceed assigned bookings and shipment targets within the designated territory.</span></li>\n<li><span style=\"font-weight: bold\"><span>Manage Accounts:</span></span><span> Directly oversee assigned accounts, ensuring proactive engagement and customer satisfaction.</span></li>\n<li><span style=\"font-weight: bold\"><span>Prepare Proposals and Quotations:</span></span><span> Create detailed proposals and quotations in line with the Armstrong sales process, using available tools.</span></li>\n<li><span style=\"font-weight: bold\"><span>Brand Loyalty Enhancement: </span></span><span>Orchestrate sales and marketing campaigns that not only boost sales figures but also enhance brand recognition and loyalty, refining margins and expanding your reach.</span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span>    </span></span></p>\n<p><span style=\"font-weight: bold\"><span> Customer Relationship Management</span></span></p>\n<ul>\n<li><span style=\"font-weight: bold\"><span>Build and Maintain Client Relationships:</span></span><span> Develop and sustain strong relationships with clients. Focus on becoming the preferred service partner by providing a proactive relationship with facility, property and end users. </span></li>\n<li><span style=\"font-weight: bold\"><span>Understand Customer Needs:</span></span><span> Gain a deep understanding of customer needs and challenges to offer tailored solutions.</span></li>\n<li><span style=\"font-weight: bold\"><span>Record Keeping:</span></span><span> Maintain comprehensive customer and competitor records and engage in sales planning sessions.</span></li>\n<li><span style=\"font-weight: bold\"><span>Feedback Analysis: </span></span><span>Analyze customer feedback to continuously improve our market share.</span></li>\n<li><span style=\"font-weight: bold\"><span>Solution and Service Selling: </span></span><span>Demonstrated value-selling expertise to effectively communicate the benefits of our services and solutions to customers, thereby increasing margins and closing rates.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span>      Product Knowledge and Sales Strategy</span></span></p>\n<ul>\n<li><span style=\"font-weight: bold\"><span>Sell Armstrong Products:</span></span><span> Promote and sell Armstrong services and solutions, leveraging Armstrong’s sales strategy &amp; process</span></li>\n<li><span style=\"font-weight: bold\"><span>Territory Management:</span></span><span> Responsible for calling on REP firms, facility engineering, property managers, building owners on a weekly basis to grow your sales funnel and close service orders to ensure sales objectives are exceeded. </span></li>\n<li><span style=\"font-weight: bold\"><span>Maintain Product Knowledge:</span></span><span> Have a thorough understanding of product features, benefits, and competitive advantages.</span></li>\n<li><span style=\"font-weight: bold\"><span>Implement Best Practices:</span></span><span> Apply the best commercial practices in alignment with the Armstrong Sales Process to ensure consistent execution excellence.</span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><br></span></p>\n<p><span style=\"font-weight: bold\"><span>Administrative Responsibilities</span></span></p>\n<ul>\n<li><span style=\"font-weight: bold\"><span>Update CRM System:</span></span><span> Maintain accurate records of sales activities and customer information in the CRM system in real time.</span></li>\n<li><span style=\"font-weight: bold\"><span>Reporting</span></span><span style=\"font-weight: bold\"><span>:</span></span><span> Leverage Armstrong’s CRM tool daily to measure, track all sales activities and produce bi-weekly marketing reports as required.</span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><br></span></p>\n<p><span style=\"font-weight: bold\"><span>Team Collaboration and Development</span></span></p>\n<ul>\n<li><span style=\"font-weight: bold\"><span>Promote Teamwork</span></span><span>: Work closely with other departments, providing valuable feedback to enhance our operations and help ensure on time services to our customers.</span></li>\n<li><span style=\"font-weight: bold\"><span>Support Special Projects:</span></span><span> Support various projects assigned by management to ensure continued development of skills.</span></li>\n<li><span style=\"font-weight: bold\"><span>Sales Associations:</span></span><span> Join key trade associations and actively participate in the local chapters of associations like ISHRAE, ASHRAE, IGBC, AEEE, BEE, FSAI, IPA, CII, etc.</span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><br></span></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: #2f5496\">What We’re Looking For</span></span></p>\n<p><span>To thrive in this role, you should bring:</span></p>\n<p><span style=\"font-weight: bold\"><span>Education and Experience</span></span></p>\n<ul>\n<li><span>University degree in Mechanical/Electrical Engineering and a marketeer who is customer centric.</span></li>\n<li><span>At least 5 years of experience in industry-related direct sales, particularly in solution and value-based sales.</span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span>Technical and Sales Skills:</span></span></p>\n<ul>\n<li><span>In-depth knowledge of HVAC solutions and systems, including HVAC product selection software.</span></li>\n<li><span>Experience in tracking sales information of customers, forecasts, and reports using related software applications such as CRM.</span></li>\n<li><span>Strong understanding of complex service sales cycles and negotiation techniques.</span></li>\n<li><span>Passion to win in your local marketplace.</span></li>\n<li><span>Proven track record of exceeding sales targets and achieving revenue growth.</span></li>\n<li><span>Proficiency in Microsoft Office 365.</span></li>\n<li><span>Create and deliver compelling presentations to prospective customers to demonstrate the value of products and services.</span></li>\n<li><span>Use Armstrong's sales process and value tools to present sustainable solutions that deliver energy efficiency and long-term savings.</span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span>Soft skills and other requirements:</span></span></p>\n<ul>\n<li><span>Able to communicate (verbal and written) in English.</span></li>\n</ul>\n<ul>\n<li><span>The capability to simplify complex problems, conduct root cause analysis, and provide clear, well-thought-out recommendations.</span></li>\n<li><span>Strong, team-oriented leadership skills with presence and a bias for action.</span></li>\n<li><span>Strong attention to detail and highly organized.</span></li>\n<li><span>Ability to communicate in an open and authentic manner in all situations.</span></li>\n<li><span>Willing to travel up to 60-70% of the time.</span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><br></span></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: #2f5496\">Why Armstrong Fluid Technology?</span></span></p>\n<p><span>By joining us, you’ll become part of a global community dedicated to pushing the boundaries of fluid-flow technology. You’ll have endless opportunities to learn, grow, and make a significant impact on the world by reducing carbon emissions and energy costs. Together, we'll build tomorrow’s solutions today and enjoy a safer and greener world.</span></p>",
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