Customer Service Representative / Data Entry

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  "workplace_type": "on_site",
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    "heading": "Customer Service Representative / Data Entry",
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    "description_html": "<h3>Customer Service Specialist, 40 hours per week (12 months renewable contract)</h3><p><b>Location:</b> Richmond, Virginia (100% On-site)</p><p><b>Summary:</b> We are seeking a detail-oriented Customer Service Specialist for a one-year contract. This role is crucial for delivering exceptional front-line support, promptly resolving customer issues via phone and email, and ensuring strict adherence to all company compliance and quality standards.</p><hr><p></p><h3>Key Responsibilities:</h3><ul><li><b>Front-line Resolution:</b> Serve as the primary point of contact, managing high-volume inbound calls and emails to provide timely and professional service.</li><li><b>Case Management & Data Integrity:</b> Create, update, and maintain meticulous customer records and detailed documentation of all inquiries and resolutions within the CRM/ticketing system.</li><li><b>Service Excellence:</b> Resolve complaints, de-escalate stressful situations, and proactively provide clear guidance and product/service information.</li><li><b>Compliance & Triage:</b> Accurately triage complex requests to the correct internal teams (e.g., Billing, Technical Support) while strictly upholding company policies, procedures, and privacy standards.</li><li><b>Performance & Improvement:</b> Consistently meet or exceed service-level agreements (SLAs) for response/resolution times and customer satisfaction. Collaborate with cross-functional teams to identify and recommend process improvements.</li></ul><h3>Required Qualifications:</h3><ul><li>Proven excellence in customer service and conflict de-escalation.</li><li>Strong command of the English language with superior verbal and written communication skills.</li><li>Exceptional attention to detail and ability to perform accurate data entry and meticulous record-keeping.</li><li>Demonstrated ability to remain professional and effective under pressure and to successfully prioritize multiple tasks.</li><li>Proficiency in standard office applications; experience with CRM or ticketing systems is strongly preferred.</li><li><b>Prior experience in a customer service environment is required.</b></li></ul><br>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.",
    "description_text": "Customer Service Specialist, 40 hours per week (12 months renewable contract)\n Location:  Richmond, Virginia (100% On-site)\n Summary: We are seeking a detail-oriented Customer Service Specialist for a one-year contract. This role is crucial for delivering exceptional front-line support, promptly resolving customer issues via phone and email, and ensuring strict adherence to all company compliance and quality standards.\n Key Responsibilities:\n Front-line Resolution: Serve as the primary point of contact, managing high-volume inbound calls and emails to provide timely and professional service.\n Case Management & Data Integrity: Create, update, and maintain meticulous customer records and detailed documentation of all inquiries and resolutions within the CRM/ticketing system.\n Service Excellence: Resolve complaints, de-escalate stressful situations, and proactively provide clear guidance and product/service information.\n Compliance & Triage: Accurately triage complex requests to the correct internal teams (e.g., Billing, Technical Support) while strictly upholding company policies, procedures, and privacy standards.\n Performance & Improvement: Consistently meet or exceed service-level agreements (SLAs) for response/resolution times and customer satisfaction. Collaborate with cross-functional teams to identify and recommend process improvements.\n Required Qualifications:\n Proven excellence in customer service and conflict de-escalation.\n Strong command of the English language with superior verbal and written communication skills.\n Exceptional attention to detail and ability to perform accurate data entry and meticulous record-keeping.\n Demonstrated ability to remain professional and effective under pressure and to successfully prioritize multiple tasks.\n Proficiency in standard office applications; experience with CRM or ticketing systems is strongly preferred.\n Prior experience in a customer service environment is required.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.",
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