Senior QA Engineer

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      "role": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">About the position</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(45,45,45);font-size:11pt;white-space:pre-wrap;\">We’re seeking a Senior QA / Eval Engineer to own and evolve the quality and evaluation infrastructure behind our AI-powered patient engagement platform. Our eval system is multi-factorial (deterministic, LLM-based, human expert), running against every voice interaction we handle. You’ll be responsible for the verification and evaluation infrastructure that determine whether each interaction meets multi-faceted quality criteria.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(45,45,45);font-size:11pt;white-space:pre-wrap;\">This is a high-impact individual contributor role. You won’t just write test cases — you’ll shape how we define “quality” across our automated and manual workflows and build the tooling that makes that definition measurable and actionable.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(45,45,45);font-size:11pt;white-space:pre-wrap;\">Responsibilities</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(45,45,45);font-size:11pt;--listitem-marker-color:#2d2d2d;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(45,45,45);font-size:11pt;white-space:pre-wrap;\">Own and extend our multi-layered eval pipeline and verification portfolio: deterministic quality checks on tool calls, risk-factor heuristics, and LLM-graded transcript evaluation.</span></li><li style=\"color:rgb(45,45,45);font-size:11pt;--listitem-marker-color:#2d2d2d;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(45,45,45);font-size:11pt;white-space:pre-wrap;\">Advance our capabilities to evaluate end-to-end system performance (across orchestrated agents, RAG-supported responses, multi-party voice conversations) with modular and auditable verification that is independent of any single model provider.</span></li><li style=\"color:rgb(45,45,45);font-size:11pt;--listitem-marker-color:#2d2d2d;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(45,45,45);font-size:11pt;white-space:pre-wrap;\">Drive improvements to our observability stack to surface eval metrics, detect regressions, and enable data-driven quality decisions across the team.</span></li><li style=\"color:rgb(45,45,45);font-size:11pt;--listitem-marker-color:#2d2d2d;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(45,45,45);font-size:11pt;white-space:pre-wrap;\">Build real-time monitoring and verification loops that catch issues in production interactions as they happen, intervening with context and feeding back for system refinement.</span></li><li style=\"color:rgb(45,45,45);font-size:11pt;--listitem-marker-color:#2d2d2d;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(45,45,45);font-size:11pt;white-space:pre-wrap;\">Partner with ML engineers, product managers, and operations leads to translate real-world failure modes into automated checks, closing the loop between production incidents and eval coverage.</span></li><li style=\"color:rgb(45,45,45);font-size:11pt;--listitem-marker-color:#2d2d2d;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(45,45,45);font-size:11pt;white-space:pre-wrap;\">Build and maintain adversarial and edge-case test suites — including prompt injection resistance, guardrail robustness, and graceful degradation under ambiguous patient inputs.</span></li><li style=\"color:rgb(45,45,45);font-size:11pt;--listitem-marker-color:#2d2d2d;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(45,45,45);font-size:11pt;white-space:pre-wrap;\">Champion “shift-left” quality practices: embed eval criteria into prompt engineering workflows, define acceptance criteria for new agent behaviors, and make quality a first-class concern in the development cycle.</span></li><li style=\"color:rgb(45,45,45);font-size:11pt;--listitem-marker-color:#2d2d2d;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(45,45,45);font-size:11pt;white-space:pre-wrap;\">Contribute to the design of our QA pipeline orchestration (background processing, Slack notifications, risk assessment persistence) to improve throughput, reliability, and developer experience.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br><b><strong style=\"color:rgb(45,45,45);font-size:11pt;white-space:pre-wrap;\">Required skills and qualifications</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(45,45,45);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">5+ years of software engineering or test engineering experience, with 3+ years focused on quality infrastructure for AI/ML or data-intensive systems.</span></li><li style=\"color:rgb(45,45,45);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Strong proficiency in Python, particularly for building test frameworks, eval pipelines, and API-level integration tests (e.g., pytest, FastAPI TestClient, Pydantic).</span></li><li style=\"color:rgb(45,45,45);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Demonstrated experience designing evaluation or verification systems for LLM-based applications — with a clear understanding that the model is a generation layer, not the quality layer. Comfort with both deterministic and model-graded assessment approaches, and a point of view on when each is appropriate.</span></li><li style=\"color:rgb(45,45,45);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Familiarity with the architectural tradeoffs of relying on LLM outputs in production — including variance across model versions, prompt sensitivity, and the need for external verification infrastructure that remains stable as underlying models change.</span></li><li style=\"color:rgb(45,45,45);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Experience building extensible, rule-based validation systems (check registries, plugin architectures, or similar patterns) that scale across a growing surface area of features.</span></li><li style=\"color:rgb(45,45,45);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Solid understanding of voice AI or conversational AI systems, including tool-calling patterns, transcript analysis, and interaction-level quality metrics.</span></li><li style=\"color:rgb(45,45,45);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Hands-on experience with observability and metrics instrumentation in production environments.</span></li><li style=\"color:rgb(45,45,45);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Excellent communication skills, with the ability to collaborate effectively across engineering, product, and non-technical stakeholders.</span></li><li style=\"color:rgb(45,45,45);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Strong interest in healthcare innovation and building AI systems that meaningfully improve health outcomes.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Desired skills and qualifications</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Experience building QA or eval systems in healthcare or regulated environments, with familiarity with standards such as HIPAA, GDPR, or FDA guidance.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Proven experience leading complex technical initiatives and mentoring junior engineers.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Experience building or operating systems where quality guarantees live in the verification infrastructure rather than in any single model.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Familiarity with risk-scoring systems, anomaly detection, or production safety nets for autonomous AI agents.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Experience with AI safety testing, including adversarial evaluation, jailbreak testing, and bias detection in LLM outputs.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Hands-on experience with CI/CD pipelines for eval automation (CircleCI, GitHub Actions, or equivalent) and infrastructure-as-code deployment patterns.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Experience with voice UI testing tools and platforms, with a focus on evaluating speech generation and response quality.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Knowledge of accessibility testing and inclusive design principles.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">At this time, we are unable to provide employment visa sponsorship. Candidates must have authorization to work in the United States without requiring sponsorship now or in the future.</span></p>",
      "company": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Who we are:</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Third Way Health (</span><a href=\"http://www.thirdway.health\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><u><span style=\"color:rgb(17,85,204);font-size:11pt;text-decoration:underline;white-space:pre-wrap;\">www.thirdway.health</span></u></a><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">) helps medical practices and healthcare organizations across the United States to improve the patient experience while reducing the administrative burden on healthcare staff. We enable healthcare organizations to enhance the experience of their patients by providing them with a leading technology platform and world class services. What unites us is our passion to support physicians and help patients from all backgrounds to have a better healthcare experience.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p>"
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