Contact Center Specialist

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    "description": "<p><strong><span style=\"color:#414141\">DREAM BIG.&nbsp;</span></strong></p>\n\n<p><span style=\"background-color:white\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#414141\">We dream big. And our employees do too.&nbsp;</span></span></span></p>\n\n<p><span style=\"background-color:white\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#414141\">We think outside of the box when it comes to delivering outstanding service to our members, and providing a workplace environment where our employees can thrive, have fun, and make a difference.</span></span></span></p>\n\n<p><span style=\"background-color:white\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#414141\">We are searching for a&nbsp;<strong>Contact Center Specialist</strong>&nbsp;who can&nbsp;<em>deliver awesome</em>! Are YOU our newest team member?&nbsp;</span></span></span></p>\n\n<p><span style=\"background-color:white\"><span style=\"font-family:Calibri,sans-serif\"><strong><span style=\"color:#414141\">What we do!&nbsp;</span></strong><span style=\"color:#414141\">The Contact Center is fast moving, and no two days are the same. As the initial point of contact for our members, we are responsible for providing friendly, accurate, and overall awesome service. Beginning with a morning &lsquo;team huddle&rsquo; and collaborating throughout the day, the Contact Center is a positive, team-oriented group! Staying connected and supporting one another whether in person or working remotely is easy through video chats and instant messaging. </span></span></span></p>\n\n<p><span style=\"background-color:white\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#414141\">This is a hybrid position that allows flexibility to work at home but does require some in office processing. Schedule to be coordinated in advance.</span></span></span></p>\n\n<p><span style=\"background-color:white\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#414141\">Key Responsibilities Include:</span></span></span></p>\n\n<ul>\n\t<li><span style=\"background-color:white\"><span style=\"color:#414141\"><span style=\"font-family:Calibri,sans-serif\">Effectively handle inbound and outbound calls and member inquiries</span></span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"color:#414141\"><span style=\"font-family:Calibri,sans-serif\">Answer live teller ITM (Interactive Teller Machine) calls, ensuring accurate and personable transactions</span></span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"color:#414141\"><span style=\"font-family:Calibri,sans-serif\">Respond to member email and secure message inquiries and requests promptly and professionally </span></span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"color:#414141\"><span style=\"font-family:Calibri,sans-serif\">Assist members with online account opening</span></span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"color:#414141\"><span style=\"font-family:Calibri,sans-serif\">Guide our members through the loan process from application to closing</span></span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"color:#414141\"><span style=\"font-family:Calibri,sans-serif\">Identify and recommend beneficial GSCU products and services&nbsp;</span></span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"color:#414141\"><span style=\"font-family:Calibri,sans-serif\">Assist our members in the use of technology and services such as Online and Mobile Banking</span></span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"color:#414141\"><span style=\"font-family:Calibri,sans-serif\">Ensure adherence to all policies, procedures, compliance, audits, quality control and balancing standards</span></span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"color:#414141\"><span style=\"font-family:Calibri,sans-serif\">Provide education and meaningful solutions for our members&rsquo; financial needs</span></span></span></li>\n</ul>\n\n<p><span style=\"background-color:white\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#414141\">We strive to provide a great work environment for our staff, including appreciation programs, wellness events, and more! &nbsp;And let&rsquo;s talk benefits!&nbsp;</span></span></span></p>\n\n<p><span style=\"background-color:white\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#414141\">In addition to insurances (health, dental, vision, life, etc.) and 401k, GSCU also offers the following to eligible employees:</span></span></span></p>\n\n<ul>\n\t<li><span style=\"background-color:white\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#b8312f\">$500 sign on bonus after 90 days </span></span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#414141\">Tuition Reimbursement</span></span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#414141\">&nbsp;Paid Family Leave</span></span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#414141\">&nbsp;Employee Appreciation Programs</span></span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#414141\">&nbsp;Employee Wellness Program</span></span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#414141\">&nbsp;Employer-funded Behavioral</span></span></span><span style=\"background-color:white\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#414141\">&nbsp;Healthcare Benefit</span></span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#414141\">&nbsp;Paid Volunteerism</span></span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#414141\">&nbsp;Adoption Reimbursement</span></span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#414141\">&nbsp;Business Casual Dress Code (Jeans? Yes!)</span></span></span></li>\n</ul>\n\n<p><span style=\"background-color:white\"><span style=\"font-family:Calibri,sans-serif\"><strong><span style=\"color:#414141\">Interested?</span></strong><span style=\"color:#414141\">&nbsp;Qualifications include:</span></span></span></p>\n\n<ul>\n\t<li><span style=\"background-color:white\"><span style=\"color:#414141\"><span style=\"font-family:Calibri,sans-serif\">Positive, friendly attitude and a passion for delivering exceptional service</span></span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"color:#414141\"><span style=\"font-family:Calibri,sans-serif\">Previous experience working in a financial service role preferred</span></span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"color:#414141\"><span style=\"font-family:Calibri,sans-serif\">Comfort with technology and electronic services</span></span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"color:#414141\"><span style=\"font-family:Calibri,sans-serif\">Excellent verbal and written communication skills</span></span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"color:#414141\"><span style=\"font-family:Calibri,sans-serif\">Self-motivated, team-player</span></span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"color:#414141\"><span style=\"font-family:Calibri,sans-serif\">Ability to prioritize multiple responsibilities in a fast-paced environment</span></span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"color:#414141\"><span style=\"font-family:Calibri,sans-serif\">Strong analytical skills and the ability to problem solve</span></span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"color:#414141\"><span style=\"font-family:Calibri,sans-serif\">Ability to navigate various systems and online platforms</span></span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"color:#414141\"><span style=\"font-family:Calibri,sans-serif\">Flexibility to work remotely and in an office location</span></span></span></li>\n</ul>\n\n<p><span style=\"background-color:white\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#414141\">If you are interested in being part of a dedicated, motivating, and all-around awesome team, apply today! We can&rsquo;t wait to speak with you.&nbsp;</span></span></span></p>\n\n<p><span style=\"background-color:white\"><span style=\"font-family:Calibri,sans-serif\"><strong><span style=\"color:#414141\">#LiveBoldNH</span></strong></span></span></p>\n\n<p><strong><img alt=\"\" src=\"https://polo-v1.feathr.co/v1/analytics/crumb?a_id=61264c6d834a802c035e06c6&amp;tag_id=64e4cfde31763c20b038d923&amp;flvr=custom\" /></strong></p>\n",
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