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    "requisitionDescription": "<div><p id=\"isPasted\"><strong>Summary of the Position &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</strong></p><p><strong>&nbsp;</strong>The Customer Service Representative is responsible for customer relations, invoicing, order processing, and providing direct support to the customer and sales team to Create Customer Success</p><p><strong>&nbsp;</strong><strong>Essential Duties and Responsibilities* &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</strong></p><ul><li>Receive and handle customer service calls, emails, and faxes professionally and in a timely manner</li><li>Process orders accurately and timely, ensuring product, quantity, pricing, and notes are accurate</li><li>Follow-up directly with customers as needed&nbsp;</li><li>Communicate stock outs and customers&rsquo; future needs to sales force and materials management</li><li>Maintain customer files as required for contacts, shipping requirements, notes, locations, etc.</li><li>Run daily open order report to ensure all orders have shipped or been released to warehouses.</li><li>Review bills of lading for accuracy and correct potential issues&nbsp;</li><li>Generate invoices and assist Accounting with transactions where applicable</li><li>Provide direct support to management and the sales team as needed&nbsp;</li><li>Establish relationships with customers to foster trust, reliability, and increased business</li><li>Interact with materials management/purchasing to provide the highest level of customer satisfaction</li><li>Field customer complaints and work with others to resolve</li><li>Process sample orders as required&nbsp;</li><li>Support and lead by example, Barentz&rsquo; culture, values and fundamentals &nbsp;</li><li>Participate in ongoing personal development opportunities&nbsp;</li><li>Other duties and responsibilities as requested&nbsp;</li></ul><p>&nbsp;</p><p><strong>Qualifications &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</strong></p><ul><li>At least three (3) years of experience in customer service, sales support or inside sales&nbsp;</li><li>Exceptional interpersonal and communication skills while interacting with customers, suppliers, colleagues and the management group on a daily basis</li><li>Strong attention to detail, excellent data entry, calculation and organizational skills</li><li>Supply Chain and Logistics experience required</li><li>Experience in regulated industries or distribution is a plus</li><li>The ability to work in a team environment, prioritize work assignments and act independently to resolve potential conflicts are all requirements of this position.</li><li>Self-motivated, high energy, independent, flexible, creative, responsible, an engaging&nbsp;level&nbsp;of&nbsp;enthusiasm&nbsp;and a&nbsp;positive&nbsp;outlook</li><li>Proficient use&nbsp;of&nbsp;Microsoft&nbsp;Office&nbsp;products&nbsp;including&nbsp;Word,&nbsp;Excel,&nbsp;Teams,&nbsp;Outlook</li><li>Experience with customer management software (CMS) required</li><li>Act legally and ethically in all professional relationships in adherence with Barentz&rsquo; purpose, strategies, and values</li></ul></div>\n",
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