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Senior Counselor (Retirement Services/CARE Team)

77d040d9 Afa5 44d0 B712 2aa98296db42 19000101 000001 · New York, NY, US, New York, NY · Active · $82,406–$85,484 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company77d040d9 Afa5 44d0 B712 2aa98296db42 19000101 000001
TitleSenior Counselor (Retirement Services/CARE Team)
Normalized title-
Department / team-
LocationNew York, NY, United States
Work model-
Employment typeFull Time
Salary$82,406–$85,484 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-06 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Linked records

Company77d040d9 Afa5 44d0 B712 2aa98296db42 19000101 000001
Source7d40080d-a04b-49ab-9193-90891fd41e41
ATS providerADP Workforce Now Recruiting

Description

Job Code M1426RS Department Name Retirement Services Reports To CARE Management FLSA Status Non Exempt Union Code 53A Management No About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 185,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. The Funds oversees and manages $11 billion of dollars in assets, which are made up of many, varied and complex funds. The dollars come from a number of sources, including the property owners who pay into the funds on behalf of their employees, and as such, requires those who oversee and manage the money to be highly skilled financial management people. 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Job Summary: Provide advanced benefits counseling services as a case manager to active, inactive, disabled and retired members and their dependents; assist in understanding disability, health, condolence, pension, and other retirement benefits. The Senior Counselor will handle the more complex/escalated cases assigned to the CARE team. This role requires strong analytical judgment, effective problem-solving skills, and empathetic communication to navigate nuanced participant needs. The Senior Counselor also serves as a subject matter resource, supporting escalations, contributing to staff training, and strengthening overall team performance, while consistently upholding the CARE values of Collaboration, Action, Reliability, and Empathy. Essential Duties and Responsibilities: Interpret pension, disability, condolence, and Fund-Paid health (FPH) rules, procedures and requirements for 32BJ members across multiple plans. Review and assist with the processing of all pension, disability, and condolence applications. Conduct in-person and telephone counseling appointments. Perform outreach to inform members about available benefits and address escalated cases requiring additional guidance and support. Review member records, including workhistory, service credits and eligibility information; research and analyze personnel data to support benefit determinations and application processing. Explain QDRO calculations, multi-plan reciprocity calculations, disability benefit calculations, and other intricate benefit details. Provide support in researching member appeals and document findings related to CARE services. Review members’ eligibility for ancillary retiree benefits, including SRSP, Health and Legal Fund benefits. Review member’s eligibility for FPH benefits, including Early Retiree, Worker’s Compensation, Short-Term Disability, and extended disability. Assess the need for and review supporting documentation for benefit determinations including pension, disability, and FPH recertification.. Prepare and coordinate member communications, including summaries, recertification letters, missing information notices, and award letters. Discuss SRSP distribution options, Social Security benefits, Medicare benefits, COBRA continuation of coverage, and other sensitive benefit-related matters with members and their dependents. Work closely with management staff in maintaining expected work production. Work with Retirement Services Analysts, Member Services, DOE, and Compliance staff to assist with the review and resolution of member issues. Review submitted documentation for completeness and validity and perform outreach to obtain missing or additional required documentation. Independently manage a complex caseload from intake through resolution. Support onboarding, refresher training, and knowledge-sharing for CARE staff. Respond to inbound CARE calls, including intake for pension, condolence, and disability inquiries. Provide backup coverage for CARE staff as needed. Participate in retirement planning seminars by presenting pension information to large groups. Perform tasks and special projects as required by management/supervisory staff Qualifications (Competencies): Minimum of three years of experience processing pension claims/calculations or three years retirement counseling experience required. Knowledge of some aspects of the administration of the 32BJ Pension Fund preferred. Demonstrated ability to provide exceptional customer service via phone, email, virtually and in-person. Must demonstrate excellent oral and written communication skills. Strong public speaking skills required. Must meet performance, accuracy, attendance and punctuality standards. Strong analytical, problem solving and decision-making skills. Detailed knowledge of 32BJ benefits as displayed through participant case handling. A demonstrated capability to manipulate and use multiple software programs including Excel, Microsoft Word, and Windows applications. Excellent documentation skills. Strong ability to multitask. Ability to prioritize work and meet deadlines. Flexibility with work schedule. Overtime or travel required periodically. Soft Skills (Interpersonal Skills): Detail oriented with excellent organization skills. Ability to work independently coupled with the ability to work as a member of a fast-paced team. Education: College degree (preferred) or equivalent experience. Call center experience a plus. CARE Team Counselor experience required. Pension and disability customer service background required. Language Skills: English required; bilingual Spanish preferred. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. Under 1/3 of the time: Standing, Walking, Climbing or Balancing, Stooping, Kneeling, Crouching, or Crawling Over 2/3 of the time: Talking or Hearing 100% of the time: Using Hands Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 1/3 to 2/3 of the time: Work near moving or mechanical parts, exposure to radiation, moderate noise.

Full job record

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Org ID3cb7a633-d4f6-4bb0-a36e-e53d3b082376
Source ID7d40080d-a04b-49ab-9193-90891fd41e41
Board ID7d40080d-a04b-49ab-9193-90891fd41e41
Provideradp_workforcenow
Provider Job Key578733
TitleSenior Counselor (Retirement Services/CARE Team)
Normalized Title—
Statusactive
Activeyes
Location TextNew York, NY, US, New York, NY
Department—
Team—
Employment Typefull_time
Workplace Type—
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CountryUnited States
RegionNY
CityNew York
Salary Raw82405.88 To 85484.17 (USD) Annually
Salary Min82,405.88
Salary Max85,484.17
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=77d040d9-afa5-44d0-b712-2aa98296db42&ccId=19000101_000001&lang=en_US&type=JS&jobId=578733&jwId=9201871172680_1
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First Seen At2026-05-31 18:39:35Z
Last Seen At2026-06-06 12:51:17Z
Last Checked At2026-06-06 12:51:17Z
Last Changed At2026-06-06 12:51:17Z
Inactive At—
Source Posted At2026-04-06 18:54:00Z
Source Updated At—
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Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues.</span></p><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 18px; color: rgb(0, 0, 0);\"><br></span></p><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: Arial, sans-serif; font-size: 18px; color: rgb(0, 0, 0);\">The Funds oversees and manages $11 billion of dollars in assets, which are made up of many, varied and complex funds. The dollars come from a number of sources, including the property owners who pay into the funds on behalf of their employees, and as such, requires those who oversee and manage the money to be highly skilled financial management people.</span></p><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 18px; color: rgb(0, 0, 0);\"><br></span></p><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: Arial, sans-serif; font-size: 18px; color: rgb(0, 0, 0);\">32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&amp;O, Azure, AWS, SQL, Snowflake, QlikView, and more.</span></p><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 18px; color: rgb(0, 0, 0);\"><br></span></p><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: Arial, sans-serif; font-size: 18px; color: rgb(0, 0, 0);\">Please take a moment to watch our video to learn more about our culture and contributions to our members:&nbsp;</span><span style=\"font-size: 18px; color: rgb(0, 0, 0);\"><a href=\"https://www.youtube.com/watch?v=hYNdMGLn19A\" target=\"_blank\" style=\"color: rgb(0, 0, 0);\"><span style=\"font-family: Arial, sans-serif; text-decoration: none;\">youtu.be/hYNdMGLn19A</span></a></span></p></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 18px; color: rgb(0, 0, 0);\"><br></span></p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%; border: 1pt solid lightgrey; background: rgb(240, 241, 241); padding: 7pt 5pt; vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 18px; color: rgb(0, 0, 0);\"><strong><span style=\"font-family: Arial, sans-serif;\">Job Summary:</span></strong></span></p></td></tr><tr><td valign=\"top\" style=\"width: 100%; border-right: 1pt solid lightgrey; border-bottom: 1pt solid lightgrey; border-left: 1pt solid lightgrey; border-image: initial; border-top: none; padding: 10pt 8pt; vertical-align: top;\"><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%; border: none; padding: 0in 5.4pt; vertical-align: top;\"><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: Arial, sans-serif; font-size: 18px; color: rgb(0, 0, 0);\">Provide advanced benefits counseling services as a case manager to active, inactive, disabled and retired members and their dependents; assist in understanding disability, health, condolence, pension, and other retirement benefits. The <strong>Senior Counselor</strong> will handle the more complex/escalated cases assigned to the CARE team.</span></p><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 18px; color: rgb(0, 0, 0);\"><br></span></p><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: Arial, sans-serif; font-size: 18px; color: rgb(0, 0, 0);\">This role requires strong analytical judgment, effective problem-solving skills, and empathetic communication to navigate nuanced participant needs. The Senior Counselor also serves as a subject matter resource, supporting escalations, contributing to staff training, and strengthening overall team performance, while consistently upholding the CARE values of Collaboration, Action, Reliability, and Empathy.</span></p></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 18px; color: rgb(0, 0, 0);\"><br></span></p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%; border: 1pt solid lightgrey; background: rgb(240, 241, 241); padding: 7pt 5pt; vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 18px; color: rgb(0, 0, 0);\"><strong><span style=\"font-family: Arial, sans-serif;\">Essential Duties and Responsibilities:</span></strong></span></p></td></tr><tr><td valign=\"top\" style=\"width: 100%; border-right: 1pt solid lightgrey; border-bottom: 1pt solid lightgrey; border-left: 1pt solid lightgrey; border-image: initial; border-top: none; padding: 10pt 8pt; vertical-align: top;\"><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%; border: none; padding: 0in 5.4pt; vertical-align: top;\"><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 18px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"font-family: Arial, sans-serif;\">Interpret pension, disability, condolence, and Fund-Paid health (FPH) rules, procedures and requirements for 32BJ members across multiple plans.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 18px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"font-family: Arial, sans-serif;\">Review and assist with the processing of all pension, disability, and condolence applications.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 18px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"font-family: Arial, sans-serif;\">Conduct in-person and telephone counseling appointments.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 18px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"font-family: Arial, sans-serif;\">Perform outreach to inform members about available benefits and address escalated cases requiring additional guidance and support.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 18px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"font-family: Arial, sans-serif;\">Review member records, including workhistory, service credits and eligibility information; research and analyze personnel data to support benefit determinations and application processing.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 18px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"font-family: Arial, sans-serif;\">Explain QDRO calculations, multi-plan reciprocity calculations, disability benefit calculations, and other intricate benefit details.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 18px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"font-family: Arial, sans-serif;\">Provide support in researching member appeals and document findings related to CARE services.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 18px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"font-family: Arial, sans-serif;\">Review members&rsquo; eligibility for ancillary retiree benefits, including SRSP, Health and Legal Fund benefits.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 18px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"font-family: Arial, sans-serif;\">Review member&rsquo;s eligibility for FPH benefits, including Early Retiree, Worker&rsquo;s Compensation, Short-Term Disability, and extended disability.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 18px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"font-family: Arial, sans-serif;\">Assess the need for and review supporting documentation for benefit determinations including pension, disability, and FPH recertification..</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 18px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"font-family: Arial, sans-serif;\">Prepare and coordinate member communications, including summaries, recertification letters, missing information notices, and award letters.&nbsp;</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 18px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"font-family: Arial, sans-serif;\">Discuss SRSP distribution options, Social Security benefits, Medicare benefits, COBRA continuation of coverage, and other sensitive benefit-related matters with members and their dependents.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 18px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"font-family: Arial, sans-serif;\">Work closely with management staff in maintaining expected work production.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 18px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"font-family: Arial, sans-serif;\">Work with Retirement Services Analysts, Member Services, DOE, and Compliance staff to assist with the review and resolution of member issues.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 18px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"font-family: Arial, sans-serif;\">Review submitted documentation for completeness and validity and perform outreach to obtain missing or additional required documentation.&nbsp;</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 18px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"font-family: Arial, sans-serif;\">Independently manage a complex caseload from intake through resolution.&nbsp;</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 18px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"font-family: Arial, sans-serif;\">Support onboarding, refresher training, and knowledge-sharing for CARE staff.&nbsp;</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 18px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"font-family: Arial, sans-serif;\">Respond to inbound CARE calls, including intake for pension, condolence, and disability inquiries.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 18px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"font-family: Arial, sans-serif;\">Provide backup coverage for CARE staff as needed.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 18px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"font-family: Arial, sans-serif;\">Participate in retirement planning seminars by presenting pension information to large groups.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 18px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"font-family: Arial, sans-serif;\">Perform tasks and special projects as required by management/supervisory staff</span></li></ul></div></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 18px; color: rgb(0, 0, 0);\"><br></span></p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%; border: 1pt solid lightgrey; background: rgb(240, 241, 241); padding: 7pt 5pt; vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 18px; color: rgb(0, 0, 0);\"><strong><span style=\"font-family: Arial, sans-serif;\">Qualifications (Competencies):</span></strong></span></p></td></tr><tr><td valign=\"top\" style=\"width: 100%; border-right: 1pt solid lightgrey; border-bottom: 1pt solid lightgrey; border-left: 1pt solid lightgrey; border-image: initial; border-top: none; padding: 10pt 8pt; vertical-align: top;\"><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%; border: none; padding: 0in 5.4pt; vertical-align: top;\"><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 18px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"font-family: Arial, sans-serif;\">Minimum of three years of experience processing pension claims/calculations or three years retirement counseling experience required.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 18px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"font-family: Arial, sans-serif;\">Knowledge of some aspects of the administration of the 32BJ Pension Fund preferred.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 18px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"font-family: Arial, sans-serif;\">Demonstrated ability to provide exceptional customer service via phone, email, virtually and in-person.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 18px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"font-family: Arial, sans-serif;\">Must demonstrate excellent oral and written communication skills.&nbsp;</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 18px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"font-family: Arial, sans-serif;\">Strong public speaking skills required.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 18px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"font-family: Arial, sans-serif;\">Must meet performance, accuracy, attendance and punctuality standards.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 18px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"font-family: Arial, sans-serif;\">Strong analytical, problem solving and decision-making skills.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 18px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"font-family: Arial, sans-serif;\">Detailed knowledge of 32BJ benefits as displayed through participant case handling.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 18px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"font-family: Arial, sans-serif;\">A demonstrated capability to manipulate and use multiple software programs including Excel, Microsoft Word, and Windows applications.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 18px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"font-family: Arial, sans-serif;\">Excellent documentation skills.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 18px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"font-family: Arial, sans-serif;\">Strong ability to multitask.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 18px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"font-family: Arial, sans-serif;\">Ability to prioritize work and meet deadlines.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 18px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"font-family: Arial, sans-serif;\">Flexibility with work schedule.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 18px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"font-family: Arial, sans-serif;\">Overtime or travel required periodically.</span></li></ul></div></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 18px; color: rgb(0, 0, 0);\"><br></span></p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%; border: 1pt solid lightgrey; background: rgb(240, 241, 241); padding: 7pt 5pt; vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 18px; color: rgb(0, 0, 0);\"><strong><span style=\"font-family: Arial, sans-serif;\">Soft Skills (Interpersonal Skills):</span></strong></span></p></td></tr><tr><td valign=\"top\" style=\"width: 100%; border-right: 1pt solid lightgrey; border-bottom: 1pt solid lightgrey; border-left: 1pt solid lightgrey; border-image: initial; border-top: none; padding: 10pt 8pt; vertical-align: top;\"><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%; border: none; padding: 0in 5.4pt; vertical-align: top;\"><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 18px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"font-family: Arial, sans-serif;\">Detail oriented with excellent organization skills.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 18px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"font-family: Arial, sans-serif;\">Ability to work independently coupled with the ability to work as a member of a fast-paced team.</span></li></ul></div></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 18px; color: rgb(0, 0, 0);\"><br></span></p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%; border: 1pt solid lightgrey; background: rgb(240, 241, 241); padding: 7pt 5pt; vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 18px; color: rgb(0, 0, 0);\"><strong><span style=\"font-family: Arial, sans-serif;\">Education:</span></strong></span></p></td></tr><tr><td valign=\"top\" style=\"width: 100%; border-right: 1pt solid lightgrey; border-bottom: 1pt solid lightgrey; border-left: 1pt solid lightgrey; border-image: initial; border-top: none; padding: 10pt 8pt; vertical-align: top;\"><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%; border: none; padding: 0in 5.4pt; vertical-align: top;\"><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: Arial, sans-serif; font-size: 18px; color: rgb(0, 0, 0);\">College degree (preferred) or equivalent experience.</span><span style=\"font-size: 18px; color: rgb(0, 0, 0);\"><br></span></p><ul style=\"margin-bottom: 0in;list-style-type: disc;\"><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 18px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"font-family: Arial, sans-serif;\">Call center experience a plus.</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 18px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"font-family: Arial, sans-serif;\">CARE Team Counselor experience required.</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 18px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"font-family: Arial, sans-serif;\">Pension and disability customer service background required.</span></li></ul><p></p></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 18px; color: rgb(0, 0, 0);\"><br></span></p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%; border: 1pt solid lightgrey; background: rgb(240, 241, 241); padding: 7pt 5pt; vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 18px; color: rgb(0, 0, 0);\"><strong><span style=\"font-family: Arial, sans-serif;\">Language Skills:</span></strong></span></p></td></tr><tr><td valign=\"top\" style=\"width: 100%; border-right: 1pt solid lightgrey; border-bottom: 1pt solid lightgrey; border-left: 1pt solid lightgrey; border-image: initial; border-top: none; padding: 10pt 8pt; vertical-align: top;\"><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%; border: none; padding: 0in 5.4pt; vertical-align: top;\"><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: Arial, sans-serif; font-size: 18px; color: rgb(0, 0, 0);\">English required; bilingual Spanish preferred.</span></p></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 18px; color: rgb(0, 0, 0);\"><br></span></p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%; border: 1pt solid lightgrey; background: rgb(240, 241, 241); padding: 7pt 5pt; vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 18px; color: rgb(0, 0, 0);\"><strong><span style=\"font-family: Arial, sans-serif;\">Physical Demands:<br></span></strong></span><span style=\"font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-size: 18px;\">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.&nbsp;</span></p></td></tr><tr><td valign=\"top\" style=\"width: 100%; border-right: 1pt solid lightgrey; border-bottom: 1pt solid lightgrey; border-left: 1pt solid lightgrey; border-image: initial; border-top: none; padding: 10pt 8pt; vertical-align: top;\"><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%; border: none; padding: 0in 5.4pt; vertical-align: top;\"><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-size: 18px;\">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.</span></p><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 18px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"font-family: Arial, sans-serif;\">Under 1/3 of the time: Standing, Walking, Climbing or Balancing, Stooping, Kneeling, Crouching, or Crawling</span></li><li style=\"margin: 0in; font-size: 18px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"font-family: Arial, sans-serif;\">Over 2/3 of the time: Talking or Hearing</span></li><li style=\"margin: 0in; font-size: 18px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"font-family: Arial, sans-serif;\">100% of the time: Using Hands</span></li></ul></div></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 18px; color: rgb(0, 0, 0);\"><br></span></p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%; border: 1pt solid lightgrey; background: rgb(240, 241, 241); padding: 7pt 5pt; vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 18px; color: rgb(0, 0, 0);\"><strong><span style=\"font-family: Arial, sans-serif;\">Work Environment:</span></strong></span></p></td></tr><tr><td valign=\"top\" style=\"width: 100%; border-right: 1pt solid lightgrey; border-bottom: 1pt solid lightgrey; border-left: 1pt solid lightgrey; border-image: initial; border-top: none; padding: 10pt 8pt; vertical-align: top;\"><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%; border: none; padding: 0in 5.4pt; vertical-align: top;\"><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%;border: none;padding: 0in 5.4pt;vertical-align: top;\"><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-size: 18px;\">The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</span></p><div style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 18px; font-family: initial; color: rgb(0, 0, 0);\"><span style=\"font-family: Arial, sans-serif;\">1/3 to 2/3 of the time: Work near moving or mechanical parts, exposure to radiation, moderate noise.</span></li></ul></div></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><br></p><p><br></p></div></div>\n",
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    "requisitionTitle": "Senior Counselor (Retirement Services/CARE Team)",
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