Customer Success Manager, Enterprise Accounts

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  "active_status": "active"
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{
  "lists": [
    {
      "text": "What You’ll Do",
      "content": "<li>Own the success and outcomes of Truv’s largest and most complex enterprise customers.</li><li>Act as a trusted advisor to senior stakeholders across multiple lines of business.</li><li>Drive adoption and maximize utilization of Truv within large, matrixed organizations.</li><li>Lead and coordinate enterprise-level implementations spanning multiple products, use cases, and systems.</li><li>Design and deliver tailored enablement programs, training, and best practices to accelerate adoption.</li><li>Collect, analyze, and present customer data to uncover insights that inform strategy and drive measurable success.</li><li>Proactively identify and manage customer risks, engaging internal teams as needed to ensure successful outcomes.</li><li>Partner closely with Account Executives to support renewals, expansions, and upsells across enterprise accounts.</li>"
    },
    {
      "text": "Who You Are",
      "content": "<li>5+ years of Customer Success experience in SaaS technology, ideally within data, financial services, or mortgage technology.</li><li>Deep understanding of the enterprise Customer Success lifecycle and proven ability to deliver measurable client impact.</li><li>Experience leading large-scale software rollouts at Fortune 500 or financial services organizations.</li><li>Strong ability to master complex product functionality and translate technical concepts into business value for customers.</li><li>Skilled at educating, enabling, and training enterprise customers across diverse audiences.</li><li>Track record of resolving complex customer issues through effective cross-functional collaboration.</li><li>Familiarity with mortgage, consumer lending, or fintech technology and operations.</li><li>Background in a high-growth startup environment with demonstrated ability to adapt quickly, problem-solve, and scale processes.</li>"
    },
    {
      "text": "Success Metrics",
      "content": "<li>Adoption &amp; Usage: Enterprise-wide activation and utilization of Truv’s products.</li><li>Net Revenue Retention (NRR): Renewals, upsells, and account expansion.</li><li>Churn: Minimization of enterprise account attrition.</li><li>Time to Implementation: Efficient rollout across enterprise systems.</li><li>Time to Value: Rapid delivery of measurable business outcomes.</li><li>Customer Health &amp; Satisfaction: High satisfaction scores, strong relationships, and long-term advocacy.</li>"
    },
    {
      "text": "Compensation & Benefits",
      "content": "<li>Fully remote</li><li>Competitive salary and equity package</li><li>Health, dental, and vision insurance</li><li>401(k)</li><li>Flexible time off</li><li>Work with cutting-edge technology and innovative customers</li><li>Opportunity to shape the future of financial data access</li>"
    }
  ],
  "country": "US",
  "createdAt": 1758907366537,
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    "team": "Customer Success",
    "location": "Remote",
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