Access To Care Coordinator/988 Supervisor

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    "city": "Huntsville",
    "jobId": 311413,
    "level": "Experienced",
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    "jobShift": "1st Shift (Monday-Friday)",
    "jobTitle": "Access To Care Coordinator/988 Supervisor",
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    "description": "<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><strong><span style=\"background-color:#FFFFFF;\"><span style=\"color:#000000;\">Job Description: </span></span></strong><span style=\"background-color:#FFFFFF;\"><span style=\"color:#000000;\">The primary goal of the Access to Care Coordinator is to ensure the client&rsquo;s registration process is seamless. They will manage the call flow for the call center while de-escalating any complaints or concerns while ensuring call center agents are connecting clients with the appropriate program. Additionally, the Access to Care Coordinator will provide training, support, and review of clinical documentation when necessary. As the 988 Supervisor, it is your responsibility to ensure the 988 Crisis Call Center operations is implemented in accordance with Vibrant/SAMHSA standards.&nbsp;<strong>This is a full-time, salaried position.&nbsp;</strong></span></span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><strong><span style=\"background-color:#FFFFFF;\"><span style=\"color:#000000;\">What you&#39;ll be doing:</span></span></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#000000;\">Oversee operations of 988 by collecting data and reporting necessary changes to Vibrant/SAMHSA.</span></span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#000000;\">Review documentation, call logs, and system errors and provide feedback appropriately.</span></span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#000000;\">Ability to work in a highly stressful environment that deals with frequent suicidal callers.</span></span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#000000;\">On call availability to staff and provide crisis intervention to callers.</span></span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#000000;\">Participate in regularly scheduled supervision and debriefing sessions as appropriate.</span></span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#000000;\">Intervenes appropriately with callers who present imminent danger to self or others, including assessing lethality and taking necessary steps to intervene.</span></span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#000000;\">Assist with any immediate issues that arise in the call center.</span></span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#000000;\">Ensure that call center operations during scheduled shifts are flowing.</span></span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#000000;\">Supervise daily activities &amp; functions of the department.</span></span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#000000;\">Manage the Community Mental Health Officer&rsquo;s activities as well as Emergency Services.</span></span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#000000;\">Approve leave, timesheets, and monitor coverage in department, timeclock approvals and edits.</span></span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#000000;\">Collaborate with internal staff, Program Managers and A/R Personnel in assigning new clients.</span></span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#000000;\">Ensure scheduling of clients to appropriate providers based on level of care.</span></span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#000000;\">Perform crisis intervention and resolution as necessary.</span></span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#000000;\">Perform Assessments and Treatment Plans on new clients, returning clients or clients in crisis.</span></span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#000000;\">Complete accurate and timely documentation into the Electronic Medical Record.</span></span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#000000;\">Collaborate with internal and external agencies regarding clients and provide clinical consultation as necessary.</span></span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#000000;\">Present to the psychiatrist a client&rsquo;s status or medical needs as necessary.</span></span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#000000;\">Ensure compliance with State, Federal, Local, DMH and Center regulations and standards of care are followed.</span></span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#000000;\">Ensure that the standards of operations related to Access to care and client registration are followed by agency guidelines.</span></span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#000000;\">Attend required training, staff meetings, manager meetings, PIC and communicate information to assigned staff.</span></span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#000000;\">Complete other duties as assigned.&nbsp;</span></span></span></span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><strong><em>This job description is only a summary of the typical functions of the job and is not designed to be an exhaustive or comprehensive list of all possible duties, tasks, or responsibilities that are required of the employee as they may change, or new ones may be assigned at any time with or without notice.</em></strong></span></span></p>\r\n",
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    "qualifications": "<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><strong><span style=\"background-color:#FFFFFF;\"><span style=\"color:#000000;\">What we&#39;re looking for: </span></span></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#000000;\">Master&rsquo;s Degree in qualified field</span></span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#000000;\">Prefer AL licensure as LPC, LCSW, or LMFT</span></span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#000000;\">Experience preferred in Crisis Intervention</span></span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#000000;\">Excellent Verbal and Written Communication Skills</span></span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#000000;\">Excellent Organizational skills to include time management</span></span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#000000;\">Knowledge of data systems and programs such as excel</span></span></span></span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Benefits</span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><strong>What we offer:</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Competitive medical, dental, and vision premiums</span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">State Retirement participation through RSA plus an optional 457b plan with a company match</span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Nine (9) paid holidays throughout the year</span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Ability to continually accrue up to 15 days of PTO a year (unused rolls over)</span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Company-paid Group Life and AD&amp;D insurance and Long-Term Disability</span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Licensure reimbursement</span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Tuition discounts through learning partnerships with Athens State University, Wallace State and Capella University</span></span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p style=\"text-align: center;\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><strong><em>We are compassionate towards those impacted by behavioral health disorders.</em></strong></span></span></p>\r\n\r\n<p style=\"text-align: center;\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><strong><em>We are dedicated to one another through collaboration and teamwork.</em></strong></span></span></p>\r\n\r\n<p style=\"text-align: center;\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><strong><em>We are optimistic problem-solvers who do what it takes to get the job done.</em></strong></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n",
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