IT Support Specialist - Bangalore

{
  "content_hash": "c820872e4081390ff23666d1458329db522a4cb2d3df36bc68bac8c290cd2f61",
  "source_hash": "a2aa0983170232188089b22d3a4616ff8557907250b72e24680eff14fb15c8cd",
  "last_changed_at": "2026-06-03T12:43:47.797Z",
  "active_status": "deleted"
}

{
  "language": "en",
  "location": {
    "raw": "Bangalore-560066, ITPL Bangalore, 560066",
    "city": null,
    "region": null,
    "country": null,
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-01T14:22:00.892Z",
  "launch_scope": {
    "reason": "jazzhr_production_catalog",
    "included": true,
    "location": {
      "raw": "Bangalore-560066, ITPL Bangalore, 560066",
      "city": null,
      "region": null,
      "country": null,
      "is_remote": true,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "detail": {
    "url": "https://firstadvantage.applytojob.com/apply/jobs/details/dLmFt1jrlA?&",
    "heading": "IT Support Specialist - Bangalore",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://firstadvantage.applytojob.com/apply/dLmFt1jrlA/IT-Support-Specialist-Bangalore",
    "description_html": "<p style=\"line-height:1.38;\">At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.<br>Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.<br>We are seeking a Senior IT Support Specialist to be part of our dynamic global IT support team supporting the global teams across different FA offices globally. <br><br><strong>What We Do:</strong><br><br>We are on the frontline of recruitment enabling organizations to Hire Smarter. Onboard Faster™ First Advantage is an HR Tech company delivering innovative solutions and insights to enable our clients to manage risk and hire the best talent. Leveraging an advanced technology platform, First Advantage builds fully scalable, configurable screening programs that meet the unique needs of over 33,000 clients. Headquartered in Atlanta, GA and with an internationally distributed workforce spanning 19 countries with about 5,500 employees, First Advantage performs over 93 million screens in over 200 countries and territories annually.<br><br><strong>Who You Are:</strong><br>You are self-motivated and ready to “roll up your sleeves.\" While you are an independent contributor, you are also collaborative. You can spearhead a project and see it through from start to completion.<br>As a team player, you navigate cross-functional teams and work well with team members in other business units and departments toward a common goal.<br>An Innovator — you see gaps in current processes or workflows as an opportunity to improve and try something new.<br>A lifelong learner and always seeking out opportunities to learn and upskill, you understand the importance of thorough and secure screenings and are interested in the Human Capital sector and the confluence of people, process, and technology.<br><br><strong>What You'll Do </strong><br><br><strong>Responsibilities:</strong></p><div><strong>Senior IT Support Specialist is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows desktop, MAC and notebook computers, peripherals, and associated peripherals, including AV equipment also drive desktop/laptop compliance. The Senior IT Support Specialist will report to the IT Team Lead/Manager and will work closely with other members of the technology department to support all end users.  The other role-based responsibilities are as follows -</strong><br> <table><tbody><tr><td>Having PowerShell scripting knowledge is valuable for automating tasks and improving efficiency</td></tr><tr><td>Should have knowledge of Intune and Azure ID</td></tr><tr><td>Set up, maintain, and troubleshoot desktop and notebook computers (On Site & Remote)</td></tr><tr><td>Daily follow ups on pending ticket to closure and ensure SLAs are met</td></tr><tr><td>Follow up & drive closure of long pending tickets</td></tr><tr><td>Set up and configure printers, scanners, and other peripherals</td></tr><tr><td>Working on a 24*7 environment and on shift basis</td></tr><tr><td>Install and configure software</td></tr><tr><td>Coordinate with vendors as needed</td></tr><tr><td>Alert the support teams on outages and provide necessary updates on Bridge calls</td></tr><tr><td>Review and test new applications, printers, software’s etc. and provide feedback</td></tr><tr><td>Document issue resolution, Prioritize and re assign tickets in JSM</td></tr><tr><td>Handle escalated issues & support the engineers on floor</td></tr><tr><td>Develop and share Knowledgebase to the teams</td></tr><tr><td>Propose Service Improvement Plans for the company and work on implementing them</td></tr><tr><td>Maintain excellent communication with all end users and other members of the technology department.</td></tr></tbody></table></div><br><strong>What You May Need to be Successful:</strong><ul><li>Bachelor’s degree in engineering or IT or equivalent qualification Preferred</li><li>Scripting Knowledge</li><li>5+ relevant years specializing in end user computing most suitable for the role</li><li>Good knowledge of ITIL processes. ITIL certification is an added advantage</li><li>Systems Architecture and integration experience preferred (specifying hardware, network configuration, etc.).</li><li>Telephony experience (Cisco VoIP preferred).</li><li>Microsoft Office 2010 and 2013</li><li>Outlook 2010 and 2013</li><li>Knowledge of TCP/IP networking, and related network services (i.e., DNS, SMTP, DHCP, etc.)</li><li>Previous work experience in a corporate environment</li><li>Experience supporting Outlook in a Microsoft Exchange environment.</li><li>Experience supporting a variety of Wi-Fi-enabled devices.</li><li>Experience supporting remote users.</li><li>Basic knowledge of thin client systems, network printers, citrix, terminal server.</li><li>Excellent communication skills and experience working in a global setup.</li><li>Ability to clearly communicate technical concepts to non-technical people.</li><li>Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using</li><li>industry best practices and procedures<br>Ability to multi-task in a fast-paced environment</li></ul><strong>Why First Advantage is Your Next Big Career Move  </strong><br>First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.<br><br><strong>What Are You Waiting For? Apply Today!</strong><br>You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!<br><br>This is a <strong>Work From Office in Mumbai (Malad/Thane) and Bangalore (ITPL) office premises</strong><br><br> <p>United States Equal Opportunity Employment:</p>\n\n<p>First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.</p>",
    "description_text": "At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.\nSay hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.\nWe are seeking a Senior IT Support Specialist to be part of our dynamic global IT support team supporting the global teams across different FA offices globally.\n What We Do:\nWe are on the frontline of recruitment enabling organizations to Hire Smarter. Onboard Faster™ First Advantage is an HR Tech company delivering innovative solutions and insights to enable our clients to manage risk and hire the best talent. Leveraging an advanced technology platform, First Advantage builds fully scalable, configurable screening programs that meet the unique needs of over 33,000 clients. Headquartered in Atlanta, GA and with an internationally distributed workforce spanning 19 countries with about 5,500 employees, First Advantage performs over 93 million screens in over 200 countries and territories annually.\n Who You Are:\nYou are self-motivated and ready to “roll up your sleeves.\" While you are an independent contributor, you are also collaborative. You can spearhead a project and see it through from start to completion.\nAs a team player, you navigate cross-functional teams and work well with team members in other business units and departments toward a common goal.\nAn Innovator — you see gaps in current processes or workflows as an opportunity to improve and try something new.\nA lifelong learner and always seeking out opportunities to learn and upskill, you understand the importance of thorough and secure screenings and are interested in the Human Capital sector and the confluence of people, process, and technology.\n What You'll Do\n Responsibilities:\n Senior IT Support Specialist is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows desktop, MAC and notebook computers, peripherals, and associated peripherals, including AV equipment also drive desktop/laptop compliance. The Senior IT Support Specialist will report to the IT Team Lead/Manager and will work closely with other members of the technology department to support all end users.  The other role-based responsibilities are as follows -\n  Having PowerShell scripting knowledge is valuable for automating tasks and improving efficiency Should have knowledge of Intune and Azure ID Set up, maintain, and troubleshoot desktop and notebook computers (On Site & Remote) Daily follow ups on pending ticket to closure and ensure SLAs are met Follow up & drive closure of long pending tickets Set up and configure printers, scanners, and other peripherals Working on a 24*7 environment and on shift basis Install and configure software Coordinate with vendors as needed Alert the support teams on outages and provide necessary updates on Bridge calls Review and test new applications, printers, software’s etc. and provide feedback Document issue resolution, Prioritize and re assign tickets in JSM Handle escalated issues & support the engineers on floor Develop and share Knowledgebase to the teams Propose Service Improvement Plans for the company and work on implementing them Maintain excellent communication with all end users and other members of the technology department.\n What You May Need to be Successful: Bachelor’s degree in engineering or IT or equivalent qualification Preferred\n Scripting Knowledge\n 5+ relevant years specializing in end user computing most suitable for the role\n Good knowledge of ITIL processes. ITIL certification is an added advantage\n Systems Architecture and integration experience preferred (specifying hardware, network configuration, etc.).\n Telephony experience (Cisco VoIP preferred).\n Microsoft Office 2010 and 2013\n Outlook 2010 and 2013\n Knowledge of TCP/IP networking, and related network services (i.e., DNS, SMTP, DHCP, etc.)\n Previous work experience in a corporate environment\n Experience supporting Outlook in a Microsoft Exchange environment.\n Experience supporting a variety of Wi-Fi-enabled devices.\n Experience supporting remote users.\n Basic knowledge of thin client systems, network printers, citrix, terminal server.\n Excellent communication skills and experience working in a global setup.\n Ability to clearly communicate technical concepts to non-technical people.\n Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using\n industry best practices and procedures\nAbility to multi-task in a fast-paced environment\n Why First Advantage is Your Next Big Career Move\nFirst Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.\n What Are You Waiting For? Apply Today!\nYou have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!\nThis is a Work From Office in Mumbai (Malad/Thane) and Bangalore (ITPL) office premises\n  United States Equal Opportunity Employment:\n First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.",
    "jsonld_jobposting": {
      "url": "https://firstadvantage.applytojob.com/apply/dLmFt1jrlA/IT-Support-Specialist-Bangalore",
      "@type": "JobPosting",
      "title": "IT Support Specialist - Bangalore",
      "@context": "http://schema.org/",
      "datePosted": "2026-03-12",
      "description": "<p style=\"line-height:1.38;\">At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.<br>Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.<br>We are seeking a Senior IT Support Specialist to be part of our dynamic global IT support team supporting the global teams across different FA offices globally. <br><br><strong>What We Do:</strong><br><br>We are on the frontline of recruitment enabling organizations to Hire Smarter. Onboard Faster™ First Advantage is an HR Tech company delivering innovative solutions and insights to enable our clients to manage risk and hire the best talent. Leveraging an advanced technology platform, First Advantage builds fully scalable, configurable screening programs that meet the unique needs of over 33,000 clients. Headquartered in Atlanta, GA and with an internationally distributed workforce spanning 19 countries with about 5,500 employees, First Advantage performs over 93 million screens in over 200 countries and territories annually.<br><br><strong>Who You Are:</strong><br>You are self-motivated and ready to “roll up your sleeves.\" While you are an independent contributor, you are also collaborative. You can spearhead a project and see it through from start to completion.<br>As a team player, you navigate cross-functional teams and work well with team members in other business units and departments toward a common goal.<br>An Innovator — you see gaps in current processes or workflows as an opportunity to improve and try something new.<br>A lifelong learner and always seeking out opportunities to learn and upskill, you understand the importance of thorough and secure screenings and are interested in the Human Capital sector and the confluence of people, process, and technology.<br><br><strong>What You'll Do </strong><br><br><strong>Responsibilities:</strong></p><div><strong>Senior IT Support Specialist is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows desktop, MAC and notebook computers, peripherals, and associated peripherals, including AV equipment also drive desktop/laptop compliance. The Senior IT Support Specialist will report to the IT Team Lead/Manager and will work closely with other members of the technology department to support all end users.  The other role-based responsibilities are as follows -</strong><br> <table><tbody><tr><td>Having PowerShell scripting knowledge is valuable for automating tasks and improving efficiency</td></tr><tr><td>Should have knowledge of Intune and Azure ID</td></tr><tr><td>Set up, maintain, and troubleshoot desktop and notebook computers (On Site & Remote)</td></tr><tr><td>Daily follow ups on pending ticket to closure and ensure SLAs are met</td></tr><tr><td>Follow up & drive closure of long pending tickets</td></tr><tr><td>Set up and configure printers, scanners, and other peripherals</td></tr><tr><td>Working on a 24*7 environment and on shift basis</td></tr><tr><td>Install and configure software</td></tr><tr><td>Coordinate with vendors as needed</td></tr><tr><td>Alert the support teams on outages and provide necessary updates on Bridge calls</td></tr><tr><td>Review and test new applications, printers, software’s etc. and provide feedback</td></tr><tr><td>Document issue resolution, Prioritize and re assign tickets in JSM</td></tr><tr><td>Handle escalated issues & support the engineers on floor</td></tr><tr><td>Develop and share Knowledgebase to the teams</td></tr><tr><td>Propose Service Improvement Plans for the company and work on implementing them</td></tr><tr><td>Maintain excellent communication with all end users and other members of the technology department.</td></tr></tbody></table></div><br><strong>What You May Need to be Successful:</strong><ul><li>Bachelor’s degree in engineering or IT or equivalent qualification Preferred</li><li>Scripting Knowledge</li><li>5+ relevant years specializing in end user computing most suitable for the role</li><li>Good knowledge of ITIL processes. ITIL certification is an added advantage</li><li>Systems Architecture and integration experience preferred (specifying hardware, network configuration, etc.).</li><li>Telephony experience (Cisco VoIP preferred).</li><li>Microsoft Office 2010 and 2013</li><li>Outlook 2010 and 2013</li><li>Knowledge of TCP/IP networking, and related network services (i.e., DNS, SMTP, DHCP, etc.)</li><li>Previous work experience in a corporate environment</li><li>Experience supporting Outlook in a Microsoft Exchange environment.</li><li>Experience supporting a variety of Wi-Fi-enabled devices.</li><li>Experience supporting remote users.</li><li>Basic knowledge of thin client systems, network printers, citrix, terminal server.</li><li>Excellent communication skills and experience working in a global setup.</li><li>Ability to clearly communicate technical concepts to non-technical people.</li><li>Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using</li><li>industry best practices and procedures<br>Ability to multi-task in a fast-paced environment</li></ul><strong>Why First Advantage is Your Next Big Career Move  </strong><br>First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.<br><br><strong>What Are You Waiting For? Apply Today!</strong><br>You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!<br><br>This is a <strong>Work From Office in Mumbai (Malad/Thane) and Bangalore (ITPL) office premises</strong><br><br> <p>United States Equal Opportunity Employment:</p>\n\n<p>First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.</p>",
      "jobLocation": {
        "@type": "Place",
        "address": {
          "@type": "PostalAddress",
          "postalCode": "560066",
          "addressRegion": "ITPL Bangalore",
          "addressLocality": "Bangalore-560066"
        }
      },
      "validThrough": "2026-06-10",
      "uniqueJobCode": "job_20260312101825_39ZHQWB9YDJCZPYZ",
      "employmentType": "FULL_TIME",
      "hiringOrganization": {
        "logo": "https://s3.amazonaws.com/resumator/customer_20211029152621_1B3EZJFY4GKZAV3R/logos/20250630183929_First-Advantage-logo.png",
        "name": "First Advantage",
        "@type": "Organization",
        "sameAs": "https://fadv.com/"
      },
      "experienceRequirements": "Experienced"
    }
  },
  "list_job": {
    "id": "dLmFt1jrlA",
    "title": "IT Support Specialist - Bangalore",
    "detailUrl": "https://firstadvantage.applytojob.com/apply/jobs/details/dLmFt1jrlA?&"
  },
  "detail_errors": []
}