Returns & Customer Support

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    "description": "<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Department: </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Customer Experience / Warehouse Operations</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Location</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">:</span><br><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Doc’s Diesel -- 701 Brunicardi Way, Bryan, OH 43506</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Type</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">:</span><br><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Full-time, On-Site (Bryan, OH) </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">First Shift, M-F 8 AM - 4:30 PM</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Reports To:</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> Customer Experience Manager</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Compensation</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">: $19.50</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Top 5 Responsibilities:</span></p>\n<ol>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Processing Customer Returns Daily</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Product Reboxing </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Returned Inventory Put away</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Manage Inbound &amp; Outbound Customer Calls</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Assist with Customer Support Tickets</span></li>\n</ol>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Position Summary</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">The Returns &amp; Customer Support role is responsible for owning the end-to-end returns process. Ensuring that returned products are accurately refunded, processed, inspected, re-boxed when necessary, and returned to active inventory to support ongoing order fulfillment. After completing returns for the day, this role will assist with delivering high-quality customer support across phone calls and ticketing. </span></p>\n<ol>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Processing Customer Returns Daily</span>\n<ol>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Manage the full returns process from initiation to completion</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Review returned items for accuracy against return requests</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Process refunds, exchanges, or replacements according to company policies</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Process UPS claims efficiently for damaged or missing shipments</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Identify and escalate trends or issues related to returns</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Maintain an organized and efficient returns work area</span></li>\n</ol>\n</li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Product Reboxing &amp; Inventory Reintegration</span>\n<ol>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Inspect returned products for condition and resale eligibility</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Rebox items as needed to meet quality standards</span></li>\n</ol>\n</li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Return approved inventory to appropriate picking locations</span>\n<ol>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ensure inventory accuracy and proper system updates during reintegration</span></li>\n</ol>\n</li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Manage Inbound &amp; Outbound Customer Calls</span>\n<ol>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Handle a high volume of inbound and outbound customer calls with professionalism and efficiency.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">In a timely manner, respond to customer voicemails</span></li>\n</ol>\n</li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Assist with Customer Support Tickets</span>\n<ol>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">As needed, respond to customer inquiries via email tickets and social media platforms in a timely manner</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Maintain a positive and solution-oriented approach in all customer interactions</span></li>\n</ol>\n</li>\n</ol>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Qualifications</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Customer service experience preferred (phone-heavy roles a plus)</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Strong communication skills (written and verbal)</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ability to multitask across calls, tickets, and social platforms</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Experience with order management or ticketing systems preferred</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Problem-solving mindset with a customer-first attitude</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ability to work in a fast-paced environment</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Basic computer proficiency</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ability to lift and move up to 50 lbs occasionally</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Comfortable working in a warehouse environment when handling returns</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Self-motivated and comfortable operating independently in a fast-paced, high-growth environment</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Demonstrates Doc’s Diesel’s core values: Can Do Attitude, Extreme Ownership, Customer Focused, No B.S., and We &gt; Me</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">On-site daily in Bryan, OH</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">What We Offer / Benefits:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">$19.50 an hour (40 hr per week) </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Health, Vision, Dental, and Life Insurance offerings (available after 90 days of employment)</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Retirement plan with Simple IRA and 3% company match (available after 60 days of employment)</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">PTO &amp; Holiday Pay (available after 60 days of employment)</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Company-sponsored employee-only YMCA membership (available after 60 days of employment)</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">No Entitlement Self-Funded Quarterly Incentive Program if profit is met (available after 90 days)</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Opportunities for growth within a rapidly scaling e-commerce organization</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">BRAND NEW WAREHOUSE / OFFICE BUILDING</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Doc’s is in a true scaling phase. We are building an omnichannel auto parts brand with ambition, speed, and high standards. That means we need builders — people who take ownership, move fast, solve problems, and want to help shape where the company goes next. This is a strong fit for someone who wants responsibility, visible impact, and the chance to grow inside a business that is aiming much bigger.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">To Apply</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">:</span><br><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Are you ready to make an impact? Apply directly or send your resume to [email protected] and show us why you’re the perfect fit!</span></p>",
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